Andy Le Email & Phone Number

London, England, United Kingdom

First point contact in-office support from 30 - 140 users in the office1st - 2nd - 3rd Line Support Through Freshworks within SLA target for over 500 usersResponsible for all the technical aspects of the on-site meeting rooms, and ensuring that all meetings take place without a hitchDaily checks for Conference rooms EquipmentsSetting up Conference/Panel meetings for EventsOn-site contact to correct any network faults that may ariseEnsure that all incidents and service requests are answered in a timely manner to hit SLA targetsAccess management over 200 Software integrated into OneLoginMain Systems managed – OneLogin, Google Admin + Workspace, JIRA,Talkdesk, Slack, Zendesk, Zoom, Office 365 suite.Provide hardware/software support over on Slack/ZoomProduce high-quality documentationDocument easy-to-understand user interface text, online help, and user guidesCreate text and video tutorials to help end-users use a variety of applicationsHelp implement new automation projects that will enable the team to move quicker with less manual workAudits occasionally which require the use of Google Sheets/Excel to completeIn charge of IT Storage, All asset is trackedNew starter account creation/Delete leavers account and disabled access to the core system.Completed welcoming IT induction for new startersResponsible for an offboarding checklist.

City Of London, England, United Kingdom

First point contact in-studio support from 200 + users in the Studio along with 3 different Companies within the 200 users base.1st - 2nd - 3rd Line Support Through Zendesk within SLA target for over 2000 Users across the Emea + Aisa pacific Responsible for all the technical aspects of the on-site meeting rooms, and ensuring that all meetings take place without a hitchDaily checks for Conference rooms EquipmentsSetting up Conference/Panel meetings for EventsComplete set up Macbook Laptop Build/ Windows Laptop- Set up for new Starters.Completed set up Prebuilt-PC On-site contact to correct any network faults that may ariseEnsure that all incidents and service requests are answered in a timely manner to hit SLA targetsSaas Matrix control in JiraMain Systems managed – OKTA, Google Admin + Workspace, JIRA, Slack, Zendesk,, Office 365 suite, AD, TeamviewerProvide hardware/software support over on Slack/TeamsProduce high-quality documentationDocument easy-to-understand user interface text, online help, and user guidesCreate text and video tutorials to help end-users use a variety of applicationsHelp implement new automation projects that will enable the team to move quicker with less manual workAudits occasionally which require to use of Google Sheets/Excel to completeIn charge of IT Storage, All asset is trackedNew starter account creation/Delete leavers account and disabled access to core system.Completed welcoming IT induction for new starters

London, England, United Kingdom

First point contact in-office support from 30 - 140 users in the office1st - 2nd - 3rd Line Support Through Freshworks within SLA target for over 600 usersResponsible for all the technical aspects of the on-site meeting rooms, and ensuring that all meetings take place without a hitch Daily checks for Conference rooms EquipmentsSetting up Conference/Panel meetings for EventsOn-site contact to correct any network faults that may ariseEnsure that all incidents and service requests are answered in a timely manner to hit SLA targetsAccess management over 200 Software integrated into OktaSaas Matrix control in FreshworksMain Systems managed – OKTA, Google Admin + Workspace, JIRA, Slack, Fresh Service, Zoom, Office 365 suite, AWS Storage with FTPProvide hardware/software support over on Slack/ZoomProduce high-quality documentationDocument easy-to-understand user interface text, online help, and user guidesCreate text and video tutorials to help end-users use a variety of applicationsHelp implement new automation projects that will enable the team to move quicker with less manual workAudits occasionally which require to use of Google Sheets/Excel to completeIn charge of IT Storage, All asset is trackedSet up the state art Office in London Liverpool StreetNew starter account creation/Delete leavers account and disabled access to core system.Completed welcoming IT induction for new startersConduct interview for the new structure for the teamResponsible for an offboarding checklist ( making sure IT equipment is collected by third-party, Last checklist)

London, England, United Kingdom

• General IT support, availability, and maintenance for computer hardware such asPCs, Laptops, Macs, Mobile devices, Printers, Photocopiers, Projectors and otherIT equipment.• Integration of the Helpdesk in day-to-day operations to ensure continuousmonitoring and responding to issues raised, responding to issues, and escalatingwhen required.• Work to resolve incidents and troubleshoot problems, undertaking root causeanalysis and fix.• Carrying out daily checks of all rooms and IT equipment, dealing with or reportingthese as appropriate to ensure issues are reported and resolved efficiently.• Support for Chambers ( Includes Barristers and staff members of the Chambers )• Setting up and installing new hardware, including PCs, Laptops, Mobile devices,Printers, and any other associated IT hardware.• Decommissioning of old IT hardware.• Notifying the line manager when additional resources or stock is required.• Imaging and re-imaging new and old PCs and Macs using the OS image.• Carrying out basic network cabling and connecting up PCs.• Reporting faults on photocopiers, printers, and other hardware to the relevantmaintenance contractor.• Troubleshooting and replacing computer peripherals (mice, keyboards, etc) whenrequired.• Accepting requests for laptop session bookings, scheduling these and assisting insetting up these sessions.• Ensuring users have access to appropriate information and software

London, England, United Kingdom

Working in line with the IT Services SLA, policies and procedures to provide firstline support to School stakeholders and end-users, ensuring acceptable service.• General IT support, availability and maintenance for computer hardware such asPCs, Laptops, Macs, Mobile devices, Printers, Photocopiers, Projectors and otherIT equipment.• Integration of the Helpdesk in day-to-day operations to ensure continuousmonitoring and responding to issues raised, responding to issues and escalatingwhen required.• Work to resolve incidents and troubleshoot problems, undertaking root causeanalysis and fix.• Carrying out daily checks of all rooms and IT equipment, dealing with or reportingthese as appropriate to ensure issues are reported and resolved efficiently.• Support for teaching and learning across the School via the use of AV presentationequipment, including projectors and bulbs, interactive whiteboards, televisions andApple TV’s.• Setting up and installing new hardware, including PCs, Laptops, Mobile devices,Printers, and any other associated IT hardware.• Decommissioning of old IT hardware.• Notifying the line manager when additional resource or stock is required.• Imaging and re-imaging new and old PCs and Macs using the School’s image.• Carrying out basic network cabling and connecting up PCs.• Reporting faults on photocopiers, printers and other hardware to the relevantmaintenance contractor.• Troubleshooting and replacing computer peripherals (mice, keyboards, etc) whenrequired.• Accepting requests for laptop session bookings, scheduling these, and assisting insetting up these sessions.• Ensuring users have access to appropriate information and software

Enfield, England, United Kingdom

Leader for replen - Guiding partners on how to replenish backstock/deliveriesOffsales/Stock check Multi-Skiller, able to help each department from picking trolleys to dispatching orders to vans.

Islington

Education record

Education record

Education record