Andy Lee Email & Phone Number

Sydney, New South Wales, Australia

+ Program Lead for AU Salesforce (Reporting/Insights)+ Holdouts SME for unlocking Tier 1/Tier 2 Established Brands

Sydney, New South Wales, Australia

+ Lead Selection growth strategy for CE and Softlines categories, facilitating the signing/onboarding of XXX vendors and launching >XXXK new products to market (+40% vs Goal, 70% of total new products across CE/Softlines on-site annually)+ AU Salesforce SME (Reporting/Insights) - launched dashboards/reporting to align with other AMZN locales+ Profitability.

Sydney, Australia

+ Signed and onboarded XXX new vendors and launched XXXK products) onto Amazon AU, delivering >$XXm in annual revenue (as of 2021)+ Availability SME+ Product Buyability SME+ Item Data Catalogue Quality (Discoverability) SMEOverarching focus across the 3 above initiatives was to focus on the delivery of a great CX and UX.

Sydney, Australia

As the final escalation point for critical incidents in the ANZ region, I tackled the most complex and sensitive operational issues. My success hinged on my ability to engage stakeholders effectively, communicate transparently, and mitigate business risks. I used my analytical skills to derive insights from data, streamlined support procedures and created.

Sydney, Australia

Customer service representative across in person and online channels including training and growth for offshore BPOs.- Achieved best in-class CSAT scores vs peer group as a critical escalations PSR- Consistent Top Achiever for Time to Resolution (TTR) vs peer group