+ Program Lead for AU Salesforce (Reporting/Insights)+ Holdouts SME for unlocking Tier 1/Tier 2 Established Brands

+ Lead Selection growth strategy for CE and Softlines categories, facilitating the signing/onboarding of XXX vendors and launching >XXXK new products to market (+40% vs Goal, 70% of total new products across CE/Softlines on-site annually)+ AU Salesforce SME (Reporting/Insights) - launched dashboards/reporting to align with other AMZN locales+ Profitability SME

+ Signed and onboarded XXX new vendors and launched XXXK products) onto Amazon AU, delivering >$XXm in annual revenue (as of 2021)+ Availability SME+ Product Buyability SME+ Item Data Catalogue Quality (Discoverability) SMEOverarching focus across the 3 above initiatives was to focus on the delivery of a great CX and UX.

As the final escalation point for critical incidents in the ANZ region, I tackled the most complex and sensitive operational issues. My success hinged on my ability to engage stakeholders effectively, communicate transparently, and mitigate business risks. I used my analytical skills to derive insights from data, streamlined support procedures and created new protocols to prevent future incidents. In this role, I was an proactive problem-solver, navigated complex situations and drove continuous improvement to enhance our operational efficiency.

Customer service representative across in person and online channels including training and growth for offshore BPOs.- Achieved best in-class CSAT scores vs peer group as a critical escalations PSR- Consistent Top Achiever for Time to Resolution (TTR) vs peer group