This role allowed me to utilise statistical methods to evaluate the performance and efficiency of Snappr's central photo editing team. I completed a deep dive into their editing process; undertook a root cause analysis and a cost-benefit analysis to formulate strategies that the team can implement to improve their output by 28%.

Undertook a feasibility analysis on the proposal of a recycling hub to be located at the St Lucia Campus. Developed a full written proposal identifying key recycling streams and stakeholders for the operation hub; developed marketing strategies to maximise student and staff engagement; and completed a cost-benefit analysis to determine the feasibility of a centralised recycling hub. During the internship, I was also responsible for contacting with key external stakeholders to negotiate their roles in the recycling process and the cost associated with their services.

I was part of an IT department that assisted with the onboarding of over 5000 students and staff. Other responsibilities includes identifying and resolving server operation issues and network issues.

I worked in a team of 6 other technicians assisting over 6000 students and staff at Brisbane State High School with their devices. I was mostly working with one other technician, serving as the first point of contact to the IT department. We were responsible for providing technical support through various communication channels including in-person help desk, over the phone, and incident management systems. I was also responsible for asset and warrant managements, and coordinating repair with vendors through various channels.