Andy Luu Email & Phone Number

Katy, Texas, United States

123 S. Lincoln Ave. Monterey Park, Ca 91755

Managing and training 20+ employees daily/nightly, responsible for maintaining upkeep of hotel.Ensure direct reports from housekeeping, maintenance, front desk, and bell men are performing all duties and inspect rooms and building under their area of responsibilities.Maintain high customer satisfaction by ensuring my team satisfies all customer needs with the utmost courtesy.Work with management team to develop a series of solutions that leads to better guest satisfaction. Managing and maintaining hotel, inspecting rooms, Leads; housekeeping, maintenance, front desk, and bell man. Great ability to communicate effectively with customers, vendors, and employees.Perform goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.Support and lead Front Desk, Bell Desk, Maintenance and Guest Services associates.Ensure all associates follow and practice department and hotel service, such as check in procedures, professional telephone etiquette, reservations, etc.

123 S. Lincoln Ave. Monterey Park, Ca 91755

Generated reports outlining room occupancy totals, daily transactions, revenue and profit, and other figures for management’s review.Performed MOD (manager on duty) functions including key decision making and customer satisfaction.Ensured 3rd party reservations had been properly processed.Finalized all paper works, all transactions, made executive decisions while working alone. Promoted to Assistant Manager within one year.

Maintained inventory of vehicles by inspecting for probable damage, defects, and all other issues.Responsible for testing and ensured safety of the vehicles.DetailerCleaned thoroughly for customer appeal; waxing, buffing, and washing vehicles.