Andy Luu Email and Phone Number
Andy Luu work email
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Andy Luu personal email
As a Cloud Support Engineer at Amazon Web Services (AWS), I provided advanced technical assistance and guidance to hundreds of enterprise and business customers on various database engines offered in the RDS service, such as MySQL and SQL Server. I resolved over 600 customer cases, maintaining high customer satisfaction ratings and receiving positive feedback from service teams and TAMs. I also participated in oncall shifts, handling over 50 high severity cases with root cause analyses and solutions.I graduated with a Bachelor of Science in Informatics from the University of Washington, where I learned the principles and practices of software design, development, and infrastructure. I applied my skills and knowledge in a software engineering internship at Computing ReApplied, where I used JavaScript and React to build patient and doctor dashboards based on medical data. I am passionate about expanding my technical expertise within the cloud and making a positive impact in the tech industry.
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Nasa Software EngineerSaic Feb 2024 - Present -
Cloud Support Engineer IAmazon Web Services (Aws) Jul 2022 - Aug 2023Herndon, Virginia, United States• Actively engaged with service teams, escalation teams, and TAMs to provide advanced troubleshootingsolutions and root cause analyses for over 50 high severity cases through oncall shifts.• Resolved over 600 customer cases by recommending best operational and security practices for enterprise and business customers, keeping in mind performance availability, scalability, and flexibility. -
Cloud Support AssociateAmazon Web Services (Aws) Jul 2021 - Jul 2022• Provided 24x7 global “customer obsessed” IT troubleshooting and technical assistance for RDS/EC2/VPC, engaging with hundreds of business and enterprise customers through TAMs and software engineers.• Successfully maintained 40+ cases resolved goals every month with at least an average of 4.75 out of 5customer satisfaction ratings.• Voluntarily participated in mentorships for onboarding new hires and cross-profile sites, supporting engineers in the RDS service and building strong relationships and communication among mentees.
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Software Engineer InternComputing Reapplied Aug 2020 - Nov 2020• Utilized JavaScript and React to construct patient and doctor dashboards based on patient’s medical data.• Applied fetch API calls to present data from a database of individual patients and hospital studies through peer code reviews. -
Hr Information Systems Student AssistantUniversity Of Washington Jun 2018 - Dec 2019Seattle, Washington• Re-imaged over 90 computers to the Windows 10 operating system and added them to the University of Washington network domain to be exported to all employees in the Human Resources department.• Assisted with troubleshooting software on existing workstations including Microsoft Office 2016, Adobe Acrobat Reader/Pro, and Outlook. • Entered support tasks and information requests using Outlook and HR Information Systems administrative account and ensured all requests were resolved on time. -
Programming InstructorCoding With Kids Jun 2018 - Sep 2018Greater Seattle Area• Taught groups of 3-8 students each week, for 3 hours a day, programming fundamentals through Scratch such as for loops, while loops, conditionals, and user input through story and game-related projects. • Developed timely scheduled curriculum of warm-ups, lecture slides, and project work time. • Demonstrated excellent communication skills by delivering constructive feedback and highlighting strengths of each student to parents and managers. • Ensured parental supervision of students during break hours and took responsibility for student’s safety and laptops.
Andy Luu Education Details
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Informatics
Frequently Asked Questions about Andy Luu
What company does Andy Luu work for?
Andy Luu works for Saic
What is Andy Luu's role at the current company?
Andy Luu's current role is Software Engineer at NASA Goddard Space Flight Center | AWS Certified Solutions Architect.
What is Andy Luu's email address?
Andy Luu's email address is an****@****ton.edu
What schools did Andy Luu attend?
Andy Luu attended University Of Washington.
Who are Andy Luu's colleagues?
Andy Luu's colleagues are Terry Starck, Sheryl Smith, Jeremy Bibey, Mark Boren, Isaiah Moore, Miguel Rivera, Brian Albertson.
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Andy Luu
Aspiring Project Manager | Strategic Communication Undergraduate At The University Of HoustonPearland, Tx1target.com -
Andy Luu
Software Engineer Ii @ Verisign | Graduate Researcher @ Echolab At Virginia Tech | Cs @ Virginia Tech '23 | Prev @ YextSterling, Va1vt.edu
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