Andy Mccafferty Email & Phone Number

Chelmsford, Gb

London

I am currently working at the Financial Ombudsman Service (FOS) on a contract basis as an Adjudicator in the Managed Operations division. I deal with a wide variety of complaints in respect of Home Insurance, Motor Insurance, Commercial Property Insurance and Bank Current Accounts. I have earned the Financial Ombudsman Service’s accreditation in each of those areas, allowing me full authority to handle complaints in those sectors. My role involves investigating the complaint, obtaining and reviewing the evidence, and then issuing my findings (including my proposed settlement if the complaint is upheld) to both parties. I have qualified for the 6 in 5 weekly bonus in approximately 90% of the weeks when I have been eligible.

Chelmsford, United Kingdom

I was initially employed as a Claims Manager dealing with claims made by Housing Associations on their insurance policies, mainly handling Property and Liability claims on a delegated authority basis. In July 2006, I was promoted to Manager, Claims Department, running the department, and reporting to the Operations Manager. Salary at time of leaving: £34,500. Main duties:• Managing/recording incoming post levels and productivity within the department• Auditing files and issuing a report on the member of staff that I had audited (15 files audited each week)• Meeting with our main loss adjusters six times a year to review their performance and service• Liaising with insurers over performance of our staff and reviewing the audits they undertook of our Delegated Authority cases (claims we handled on behalf of the insurers).• Authorising payments up to £50,000 (cheques were issued by Farr on behalf of the insurers)• Dealing with Technical Referrals from staff within the department• Investigating and responding to Complaint Letters• Approving/authorising repudiation of claims proposed by other members of staff• Approving settlement offers • Liaising with Compliance Officer over compliance issues• Training staff/arranging training from outside sources • Negotiating/agreeing increased authority levels with insurers • Conducting Team meetings on a weekly basis and writing up the minutes• Interviewing applicants for vacancies• Dealing with Buildings, Contents, Property Owners Liability and Public Liability claims from Housing Associations, on behalf of the insurers on a delegated authority basis• Acting as go-between and advisor on all other claims submitted by Housing Associations (Professional Indemnity, Personal Accident, Employers Liability, Motor, Directors & Officers, Employment Practices Liability, Fidelity)• Providing statistical information, reports and analysis of trends for insurers & clients

Chelmsford, United Kingdom

Employed in the following roles:From July 1999 to July 2000, I was Deputy Head of the Personal Injury Motor Claims Dept. Duties included training new staff, recording and managing work levels, carrying out staff appraisals, and handling an allocation of Personal injury motor claims from start to conclusion, Authority limit: £25,000. Also attended management training.From Aug 1998 to July 1999, I was employed as a Personal Injury Motor claims handler.From Sept 1997 to Aug 1998 I was employed as Supervisor in the Commercial Motor Claims Dept. The role involved dealing with all aspects of non-injury commercial motor claims, recording and managing work levels, reviewing staff performance, providing training, and dealing with technical referrals.From Nov 1996 to Sept 1997, I worked as a Commercial Motor Claims Handler. From Sept 1993 to Nov 1996, I worked as a Household Claims Handler. The role consisted of dealing with a large allocation of Buildings and Contents claims up to £50,000 from notification to settlement.From Oct 1989 to Sept 1993, my role was Household & Motor Underwriting Assistant. The position involved quoting for new business, making amendments to existing policies for Household, Motor, Travel & Personal Accident. For the last two years, I was involved in regular training of new/inexperienced members of staff, training on new products and an updated method of rating policies. In addition, I had sole responsibility for non-standard referrals and compiling statistics on a scheme with a particular broker for insuring magistrates.From Sept 1987 to Oct 1989. My role was Commercial Property & Liability Underwriting Assistant. The job involved quoting for new business, taking telephone calls, dealing with correspondence, quoting for amendments to existing policies and processing amendments to the following types of policies:Commercial Combined, Employers & Public Liability, Commercial Property and Horse Insurance policies