Andy Mccafferty Email & Phone Number

Chelmsford, GB

London

I am currently working at the Financial Ombudsman Service (FOS) on a contract basis as an Adjudicator in the Managed Operations division. I deal with a wide variety of complaints in respect of Home Insurance, Motor Insurance, Commercial Property Insurance and Bank Current Accounts. I have earned the Financial Ombudsman Service’s accreditation in each of.

Chelmsford, United Kingdom

• I was initially employed as a Claims Manager dealing with claims made by Housing Associations on their insurance policies, mainly handling Property and Liability claims on a delegated authority basis. In July 2006, I.
• Managing/recording incoming post levels and productivity within the department
• Auditing files and issuing a report on the member of staff that I had audited (15 files audited each week)
• Meeting with our main loss adjusters six times a year to review their performance and service
• Liaising with insurers over performance of our staff and reviewing the audits they undertook of our Delegated Authority cases (claims we handled on behalf of the insurers).
• Authorising payments up to £50,000 (cheques were issued by Farr on behalf of the insurers)

Chelmsford, United Kingdom

Employed in the following roles:From July 1999 to July 2000, I was Deputy Head of the Personal Injury Motor Claims Dept. Duties included training new staff, recording and managing work levels, carrying out staff appraisals, and handling an allocation of Personal injury motor claims from start to conclusion, Authority limit: £25,000. Also attended.