Andy Michael Email & Phone Number

Durham, North Carolina, United States

Durham, North Carolina, United States

Wilson, Nc

Management and Personnel Development:* Oversaw the entire activities of four departments, including Metrology, Accounting, Information Technology, and Training* Managed an average of 3 to 5 personnel daily* Designed, developed, and implemented the training program; handled the on-the-job training for all the staffMetrology:* Developed and implemented best practices related to the operation of the metrology laboratory* Ensured compliance of all personnel to all safety and QA requirements, training, and development protocols* Guaranteed that all client requirements were met by the laboratory within specific deadlineAccounting:* Performed accounting duties, including bookkeeping, invoicing, processing accounts payable and accounts receivable, securing leases, managing assets, and preparing financial statementsInformation Technology:* Served as solo administrator for IndySoft (asset management software), Peachtree (accounting software), and Replicon (timesheet and expense software)* Administered the servers, computers, IT contractors, and all software used by the companyAccomplishments:* Significantly decreased cash flow cycle by half by developing and implementing new invoicing procedures* Increased the workflow efficiency of the Metrology and IT departments by more than 300% while cutting cost through the development and implementation of the new process for business model* Improved laboratory capabilities, including humidity, pressure, temperature, and torque; thus, increased the company’s ability to grow market share* Spearheaded the server migration to a new platform, increasing capabilities and efficiencies across all areas* Boosted the production and capabilities of staff through implementation of new software and hardware

Raleigh, Nc

Recruited as a Field Tech in highly regulated pharmaceutical industry, requiring continuous learning of new regulations and policies. Earned distinction for performance excellence, promoting to the Metrology Lab within six months.Earned subsequent promotion to Standard Laboratory environment working directly with clients on specialty calibrations. Managed 100 to 150 customers and vendors including major accounts: Nova Nordisk, DSM Dyneema, Merck and Talecris Plasma. Coordinated with clients inside multiple cGMP facilities including quote/proposal writing, scheduling and handling logistics for equipment services, repair, consulting and training.* Appointed by company leaders to take over logistics and scheduling in absence of supervisor; included managing proposals, invoicing and billing.* Slashed customer costs by over 20 percent through analyzing shipping and identifying innovative ways to fulfill needs. Produced custom cases for key customer saving them thousands of dollars.* Reduced production downtime by quickly troubleshooting and repairing broken calibration equipment in cleanroom environment.* Led cross-functional teams of 1 to 5 people, setting benchmark on dedication by putting in 16 to 17 hour days on special projects with core focus on equipment start-ups.* Increased revenue of rental program by 100 percent through effective management and implementing new standards and procedures; improved billing and customer tracking capabilities.* Improved efficiency of in-house standard equipment utilization by implementing new standards and procedures for standard program.

Wrightstown, New Jersey/Ramstein, Germany

Conducted calibration of test measurement equipment to maintain optimal performance. Utilized NIST Traceable Standards to analyze, test, align, modify, inspect and certify new and existing equipment. Led, trained and mentored team members on equipment usage techniques, calibration, troubleshooting and repair.* Designed and implemented new solution recognized for allowing the simultaneous calibration of up to three testing tools; successfully increased efficiency while eliminating manpower.* Played instrumental role in resolving safety defect by partnering with manufacturer to implement new design into gas detector tool.* Proved successful in inspecting, troubleshooting, repairing and calibrating physical/dimensional test and diagnostic equipment across 400 work centers worldwide.

Columbus, Oh

Fast tracked promotion within three months from Field Technician to Road Runner Service Technician, providing on-site technical support to residential and commercial customers throughout Columbus. Installed and tested lines and cables to provide television and internet services.Promoted to Road Runner Line Repair Technician to test, troubleshoot, repair and replace defective electrical and telecommunication systems in the field. Interfaced directly with customers to quickly identify and resolve service issues.* Maintained rank within the top 25 percent of technicians by consistently displaying outstanding analytical, troubleshooting and customer service skills, earning two promotions within one year.* Proved instrumental in restoring critical communication services to customer through quick and efficient response to power outage issues.

Grove City, Oh

Hired as a temporary employee to unload and stock inventory into warehouse for Gap Direct Online. Retained to stay on as an Inventory Control Specialist to audit inventory counts, investigate discrepancies and maintain integrity of more than 10 million units. Chosen by manager to serve as First-Line Supervisor charged with leading a team of eight Inventory Control Specialists.* Played integral role in enhancing efficiency throughout the warehouse environment by analyzing operations to develop new/improved processes and tools.* Recognized with the Gap, Inc. Direct Award for strengthening transfer of inventory to retail outlets and significantly reducing order processing time. Developed database that replaced manual process, which enabled reassignment of 39 employees to understaffed department without loss of jobs.* Earned distinction as Employee of the Month for enhancing pick flows operations for over 15,000 daily orders to support rapid business growth. Designed database that enabled tracking sale of items and redesigned inventory flow across 250,000 sq ft warehouse. * Appointed to design and deliver training to new and existing personnel on inventory quality assurance procedures.