Review all non US Technology changes to ensure they all meet and comply with change management standards.Review all changes to ensure there are no change conflicts and work with the teams to re-schedule where required.Create a weekly management report detailing the success and status of changes from the previous week and highlight changes to be reviewed due to issues. Chair weekly forward plan meeting to review forthcoming changes and give other lines of business the opportunity to… Show more Review all non US Technology changes to ensure they all meet and comply with change management standards.Review all changes to ensure there are no change conflicts and work with the teams to re-schedule where required.Create a weekly management report detailing the success and status of changes from the previous week and highlight changes to be reviewed due to issues. Chair weekly forward plan meeting to review forthcoming changes and give other lines of business the opportunity to raise any concerns and address them. Deliver training to new users of ECMS (Enterprise Change Management System) carried out either via Video conferencing or on a one to one basis. Carry out process reviews ensuring the process meets user requirements, streamlining these where possible, updating all documentation to reflect the changes and communicating these to the end users.Out of hours on call support for the Situation Management; this entails the running of recovery calls, ensuring all required recourses are availably to support the quick recovery of any production incidents. The Situation Manager owns the incident until recovery and is then responsible for issuing an outcome statement Show less

• Implement a strategy to resolve Incidents and Problems within Business Services - identifying root cause, delegating key tasks to the relevant teams, managing the process through to resolution and reporting results to senior management• Trend incidents to proactively spot potential issues, highlighting them to the supporting team and then driving the early resolution• Chair weekly Problem reviews, ensuring teams are implementing agreed strategies within set timescales in order to… Show more • Implement a strategy to resolve Incidents and Problems within Business Services - identifying root cause, delegating key tasks to the relevant teams, managing the process through to resolution and reporting results to senior management• Trend incidents to proactively spot potential issues, highlighting them to the supporting team and then driving the early resolution• Chair weekly Problem reviews, ensuring teams are implementing agreed strategies within set timescales in order to deliver a permanent fix • Create reports for senior management providing an overview of high criticality incidents, their impact and corrective actions to be taken Show less

Analyse failed and problematic changes reported via a Global Status Report along with daily incident and problem reportsReview changes to identify project weaknesses - for example, ascertain whether adequate planning and testing was carried out prior to implementationEnsure that lessons learned from change review process are built into future implementations to prevent re-occurrenceMaintain spreadsheets containing all updated procedures for each division for a year, allowing easy… Show more Analyse failed and problematic changes reported via a Global Status Report along with daily incident and problem reportsReview changes to identify project weaknesses - for example, ascertain whether adequate planning and testing was carried out prior to implementationEnsure that lessons learned from change review process are built into future implementations to prevent re-occurrenceMaintain spreadsheets containing all updated procedures for each division for a year, allowing easy trend analysisCollate all significant and notable incidents into a monthly statistics report for senior managementManage ad-hoc requests from divisional heads requiring change volumes and success rate reports Show less

Monitor multiple off-host systems, reacting to alerts and either taking recovery action or contacting on-call support for further guidance Monitor batch jobs, re-post failed jobs if required and ensure batch completion prior to service level agreementsIncident-manage alerts by liaising with clients, keeping them fully informed of progress

Support frontline bank staff dealing with complicated bank procedures such as loan applications and balancing ATMsLiaise with other departments to find quick solutions and ensure all targets are metDeal with complex enquiries that failed to be resolved at 1st level supportBT Internet, various roles held; resolve complex technical queries, lead a team of nine staffBT Corporate Analyst: support system administrators in the upkeep of their networks, including major clients such… Show more Support frontline bank staff dealing with complicated bank procedures such as loan applications and balancing ATMsLiaise with other departments to find quick solutions and ensure all targets are metDeal with complex enquiries that failed to be resolved at 1st level supportBT Internet, various roles held; resolve complex technical queries, lead a team of nine staffBT Corporate Analyst: support system administrators in the upkeep of their networks, including major clients such as Coca-Cola and Network Rail1st Line Technical Support Analyst: assist customers with technical queries Show less

2nd Level Technical Support Analyst: resolve complex technical queries.BT Corporate Analyst: support system administrators in the upkeep of their networks, including major clients such as Coca-Cola and Network Rail.1st Line Technical Support Analyst: assist customers with technical queries