Andy Voyce Email & Phone Number

Working for the SocialChain division – Providing consultancy services to audit the delivery and operating frameworks and processes of the agency, developing and executing on a change programme for delivering a transformation in the operating model to increase quality of output, efficiency in the ways of working in the day to operations of the agency and robust financial management in the delivery of services. Providing leadership and oversight of the day-to-day functions of the Project Management and Operations teams.

Key achievements• Spearheaded strategic workforce planning, orchestrating the seamless growth and management of a dynamic team of over 150 FTEs to ensure alignment with agency objectives.• Enhanced project efficiency and service delivery having fostered and nurtured strategic third-party partnerships, elevating capabilities by building local and offshore internal and external teams.• Drove meticulous financial management, overseeing an £8m staffing cost portfolio. Executed rigorous budgeting and margin management strategies, consistently achieving agency targets. Delivered impactful insights to the CEO.• Elevated staffing management practices. Provided strategic Human Resources (HR) oversight and coordinated annual cycles for talent mapping and development, pay and promotions, fostering a high-performance culture.• Optimised agency operations. Steered initiatives in business continuity, compliance and oversight of IT provisions. Ensured seamless building management and critical operational functions, contributing to a robust, efficient operational framework.• Demonstrated in-depth analytical and strategic ability to facilitate operational and procedural planning as an integral part of executive team. Leveraged insights and expertise to shape agency's competitive positioning.• Conceptualised, implemented, and reviewed agency and client account Key Performance Indicators (KPIs). Fostered a data-driven culture, enhancing overall performance.

London, United Kingdom

Promotion Track: Deputy Head of Delivery | Programme ManagerRecognised for experience in project management, change and progress monitoring while defining, re-defining and delivering operational processes in alignment with structured (Waterfall) and Agile methodologies. Led, motivated and provided strategic direction to a team of over 60 while overseeing delivery teams and retained/project teams. Informed key commercial decision-making via management of client quarterly reviews.• Grew revenue by successful delivery of an automotive portfolio.• Directed a high-impact delivery team, managing recruitment, team development and the agency delivery framework.• Crafted and executed a comprehensive programme roadmap, aligning client objectives with technology dependencies to deliver innovative solutions.• Engaged and educated business leads to manage the pipeline of briefs, ensuring alignment with the programme roadmap and meticulous tracking to meet revenue and performance targets. Created a streamlined and goal-oriented delivery process.• Managed and mitigated project Risks, Issues, Assumptions and Dependencies (RAID) while ensuring effective governance and engagement at all levels.• Conducted quarterly reviews with senior client stakeholders, providing insightful analyses of agency performance, programme status and budget adherence. Facilitated strategic adjustments and reinforced client satisfaction.• Supported and developed annual client strategy and budget submissions, aligned with customer, business and technology medium- and long-term strategies. Contributed to the sustained growth and success of partnerships.• Spearheaded contract negotiations and approvals with the client, overseeing the development and management of contract templates and approval processes to manage commercial risk.• Optimised agency development framework and processes, embedded best practices and matured processes, resulting in improved team performance and client satisfaction.

See Head of Delivery section

London, United Kingdom

See Head of Delivery section

Promotion Track: Manager, Programme ManagementLed end-to-end programme management for high-value programmes, delivering up to £5m in value annually. Orchestrated activities from project conceptualisation to implementation, developing and executing project roadmaps, plans and budgets.Key achievements• Oversaw multi-disciplinary teams of over 40 staff ensuring seamless coordination and control of planning and budget activities.• Managed requirements, creative, and front-end development for the reconstruction of the logged in state account section for telecommunications brand.• Optimised Customer Experience (CX), oversaw creative and front-end development for the re-platforming of major retail brand, enhancing digital footprint and user engagement.• Delivery Lead for the strategic digital transformation programme for the EMEA executive of a global FMCG brand; steered the project, aligning digital initiatives with the executive vision for sustainable growth.• Managed creative and front-end development for re-platforming of an ecommerce programme for a major retail brand.• Scoped CX strategy, transforming logged-in state for a telecommunications brand, enhancing customer journey and facilitating digital evolution.• Delivered projects into client stakeholders to C-level, showcasing a capacity to navigate complex stakeholder landscapes.

See Senior Manager, Program Management section

• Implemented traffic management strategies for development resources, ensuring optimal allocation / utilisation. Conducted analysis and reporting on capacity planning, delivering strategic insights to the Board for informed decision-making.• Played key role achieving challenging revenue KPIs. Led initiatives to met financial targets and exceeded client expectations.• Led, developed, and line managed a team of Digital Project Managers, fostering a high-performance culture.• Streamlined internal processes, enhancing overall operational efficiency following a comprehensive review of core business systems, culminating in the development of new agency management software.

Enjoyed a decade with BMS World Mission in a variety of creative roles; driving effective communication, fundraising and project coordination on behalf of this Christian mission organisation.