Andy Wilson Email & Phone Number

Great Malvern, England, United Kingdom

United Kingdom

IT Global Account Support Manager with 27 years experience managing end to end service delivery to demanding customers with an international presence. Successfully improved and maintained service delivery ensuring regular renewal of multi-million US Dollar contract over a sustained period. Maintains management overview of revenue and costs to maximise contract profitability. Develops solutions to improve customer satisfaction and cost management. A good communicator and supportive leader of remote team across multinational and multicultural boundaries.

Provided support and account management to a number of customers. As a founder member of the VAB support team I was heavily involved in the implementation of team processes. I was also directly involved in the selling of the service to it's first and largest customer.I also provided a leadership role for a pair of contractors dedicated to supporting HP partner customers.I managed the services relationship with several large Telecom related accounts including Aldiscon, Marconi Communications (formerly GPT) and Lucent Technologies - Airloop.

Wokingham, Berkshire / Bracknell Berkshire

Response Centre Engineer managing customer calls from inception to final resolution using defined tools and ISO audited processes. Included escalation management as needed back to third level support.

Tewkesbury, Gloucestershire

Hayes, Middlesex / Bourne End, Buckinghamshire

Hayes, Middlesex