-Manage communication, budgets, and timelines across multiple internal departments and external contractors for concurrent creative & technical projects.-Train volunteers and contractors with no previous experience on multiple technical systems and software.-Write support documentation enabling volunteers and contractors to execute highly technical positions weekly with minimal oversight.-Collaborated with the lead pastor to lead a rebranding initiative launching in 2025.

-Coordinated planning, communication, and budgets for multiple concurrent album projects.-Sought out production clients through social media, direct networking, and word of mouth.-Experience in the worship technology space, leading training for teams on Loop Community Prime, Ableton, and Mainstage.-Experience working with churches of diverse sizes and denominations on recording projects and live performances.-Experience with business creative collaboration, creating music for 38 different podcasts through Resonate Recordings and 4 large sample libraries for Splice.

-Researched and recruited sound designers to launch the Patches product category, overseeing the release of 83 products enabling worship keyboardists to execute services with quality and creativity.-Collaborated to re-launch the Premium Tracks product category, creating 372 sound-alike worship tracks to allow a budget friendly option for smaller churches to execute quality worship experiences.-Originated the Enhancement Track product for worship teams, creating 172 tracks enabling large teams to enhance service quality.

-Composed music for 38 different podcast projects.-Scored episodes of Undetermined, Anatomy of a Murder, and Turned.

-Launched and led a musician & worship leader training pipeline to develop volunteers to execute services for over 2000 attendees weekly across two campuses, developing 86 volunteers during my tenure.-Recruited, trained, and led a team of 126 volunteers from diverse racial, economic, and generational backgrounds.-Developed and led training breakouts on worship culture and technology.-Onboarded and trained team onto Slack for unified communication.-During an unexpected Lead Pastor transition, made over 150 calls in 72 hours, resulting in 100% retention of the worship volunteer team.

-Managed project plans, reviewed in-scope processes, and onboarding requirements for new business-Implemented 41 total projects of all sizes and scope requirements during 2015-Worked with clients to prepare creative solutions for their needs-Coordinated with multiple departments to streamline implementation and training processes-Trained helpdesk team on new client support processes-Managed & maintained helpdesk queue scripting software.

-Cultivated efficient working relationships with customer points of contact through weekly & monthly calls, helpdesk analytics, support escalations, and SLA/SLO reporting.-Maintained helpdesk knowledgebase for ongoing support & client training.-Managed mobile device management environments for client changes and escalations.