Leading and managing the highly skilled and talented Customer Success Executive (CSE) Team, North Theater, covering newly 14 countries, 30+ selected top accounts and addressing a $300M+ business. The CSE are Cisco’s Customer Experience (CX) key and strategic customers and partners point of contacts, to create, to sell and to deliver value, so our customers realize the full benefits of their Cisco investments.

Leading within the Customer Experience (CX) organistion the newly built and highly skilled Customer Success (CS) Team (Customer Success Executive - CSE, Success Program Managers - SPM and Customer Success Specialist - CSS) EMEAR Central Theater (28 countries), translating the vision to strategy to accelerate our customer's success through the lifecycle motion, driving the profitable growth for Cisco and our Partners, and leading all the Customer Success functions to the software and services… Show more Leading within the Customer Experience (CX) organistion the newly built and highly skilled Customer Success (CS) Team (Customer Success Executive - CSE, Success Program Managers - SPM and Customer Success Specialist - CSS) EMEAR Central Theater (28 countries), translating the vision to strategy to accelerate our customer's success through the lifecycle motion, driving the profitable growth for Cisco and our Partners, and leading all the Customer Success functions to the software and services centric business opportunities, in strong orchestration and collaboration with clients, sales and partners. Show less

Lead the newly formed theatre based organisation of Business Development Managers, Delivery Managers, Architects and Engineers, Customer Success Executives, Customer Success Specialist and Program Management. Focus on product and software adoption so as on services consumption. Driving a best in class motion to grow and retain the Annual Recurring Revenue.

Lead and develop the Cisco Services Delivery Client Relationship Team (field organization), total business size of $85M, all Cisco segments, North Theater (11 countries) and Central Theater (28 countries, incl RCIS). 50+ direct reports, 200+ virtual reports (supporting organization).

Lead and develop the Services Delivery Organisation, $80M, all Cisco segments, Central Theater: Germany, Switzerland, Austria, Poland, Czech, and 11 South Eastern Europe countries.

Lead and develop the Services Delivery Organisation, $70M, all Cisco Segments, Central Theater: Germany, Switzerland, Austria, Poland, Czech, and 11 South Eastern Europe countries.

Lead and develop the Services Delivery Organisation, $40M, all Cisco segments: Switzerland, Austria, Czech, Hungary, 11 South Eastern Europe countries and Poland.

Lead and develop the Swiss Collaboration Sales Business, $50M, 11 direct reports. Integration of the Cisco-Tandberg (Video) acquisition (8 reports), new partner and go to market alignment.

Lead and develop the Channel Systems Engineering Organisation Switzerland, 9 direct reports

Global technical lead to develop and manage the two Global Accounts Novartis and Hoffmann-La Roche

Technical ownership of named accounts to develop customer benefits with Cisco values

Development (Design, Plan, Build) of TCP/IP Airline specific solutions (LAN, WAN)