Andy Culpepper Email & Phone Number

Remote

Remote

ResponsibilitiesDeploy, maintain & optimize 30+ LogRhythm SIEM deploymentsMentor and train a team of 8 other cybersecurity engineers to support cybersecurity operationsSolve internal and external based support ticketsSupport the SOC team with ongoing SIEM tuning sessionsCross-departmental collaboration with database development skillsMeet with current and.

Boulder, Colorado

As a Principal Support Services Engineer at LogRhythm, I am primarily responsible for the following:New Product Release Readiness - When LogRhythm releases a new or updated product, principal support engineers are responsible for testing the new and updated features and providing training to the rest of the customer care team as well as documenting these.

Boulder, Colorado

• Tier III Support Services Engineer for LogRhythm, Inc. LogRhythm is the largest and fastest growing independent Security Information and Event Management (SIEM) provider in the world. LogRhythm is a leader in the 2013.
• Provide technical support for the LogRhythm SIEM product via phone, email and remote sessions to 2500+ direct and partner channel customers.
• Assist customers with log collection of hundreds of different log sources (MS Event logs, syslog enabled devices, database audit logs, etc), database maintenance and optimization, system troubleshooting, performance.
• Feature champion for File Integrity Monitoring, Netflow
• Mentor a Tier 1 Support Services Engineer who resolves 100+ cases/month.
• Onsite Egnyte administrator to facilitate file management for the support team. Primarily for distribution of product upgrade media and collection of customer diagnostic files that are too large to transmit via other.

Little Rock, Arkansas Area

• Full-time electronic medical records (EMR) systems analyst/database administrator for UAMS, a 400+ bed hospital and 50+ unique outpatient clinics, with a combined user footprint of over 4000 active users in a 24/7.
• Primary technical support resource for outpatient system (GE Centricity EMR - Oracle 10.2.0.4).
• Secondary technical support resource for inpatient system (Allscripts Sunrise Clinical Manager - MSSQL 2008 R2 in active/passive HA clustered environment).
• All aspects of database systems administration and support: Disaster recovery, system documentation, performance troubleshooting, pro-active monitoring and alerting for on-call resources, integrated and functional.
• Member of a technical team that shares 24/7/365 on-call responsibility for enterprise EMR and ancillary systems.

Fayetteville, Arkansas Area

• IT Administrator for the UAMS Area Health Education Center (AHEC) Program in Fayetteville, Arkansas, a multiple site primary care clinic that trains family practice residents and other health care professionals. AHEC.
• Maintained a 150 node Windows 2003 Active Directory network
• Administered Centricity Practice Solutions (EMR and PM database), MS Exchange 2000 server, Checkpoint Firewall/VPN, and various other client/server systems.
• Supported all PC and server infrastructure, networking and software.
• Performed light development with Centricity EMR clinical content and custom report development with Crystal Reports.

Master'S Degree, Management Information Systems, General

Bachelor Of Business Administration (Bba), Information Systems