Andy Culpepper Email & Phone Number

Remote

Remote

ResponsibilitiesDeploy, maintain & optimize 30+ LogRhythm SIEM deploymentsMentor and train a team of 8 other cybersecurity engineers to support cybersecurity operationsSolve internal and external based support ticketsSupport the SOC team with ongoing SIEM tuning sessionsCross-departmental collaboration with database development skillsMeet with current and potential customers to discuss cybersecurity needsPerformed architecture work of new and existing deployments based on best practice guidesServed in a Principal advisory board that groomed high-performing individuals that aspired to become a principal in their departmentImpactDeveloped a normalization tool for more accurately calculating the potential capacity of a LogRhythm deployment based on various factors that current sizing guides do not take into accountIn response to a particularly troublesome issue with LogRhythm archive maintenance, I developed a custom solution that uses AWS S3 buckets for the long-term storage of archive files. This allowed for the use of smaller dedicated disk resources as the data was synchronized to cloud storage. I also developed a retrieval process for archive files when a SecondLook restore was neededWhen the primary AWS SRE Engineer left, I became functional in managing cloud resources that housed our largest LogRhythm deployment. In doing so, I became proficient in building LogRhythm deployments in AWS that are comparable in performance to hardware appliances, but with the reliability of cloud resourcesDeveloped a custom reporting & maintenance package placed on each customer’s deployment to gather statistics and perform automated deployment tuningWorked with LogRhythm Support staff to identify root cause and remediation of several major defects, including one that caused significant delays in MPE processing when the data processor was not geographically proximal to the Platform Manager server

Boulder, Colorado

As a Principal Support Services Engineer at LogRhythm, I am primarily responsible for the following:New Product Release Readiness - When LogRhythm releases a new or updated product, principal support engineers are responsible for testing the new and updated features and providing training to the rest of the customer care team as well as documenting these changes in detail as feature documents.High Profile Support Cases - Principal support engineers frequently handle assigned cases opened by high-value customers or critical priority cases that require adequate bandwidth and knowledge to provide successful outcome.Solution Articles - Principal support engineers will recognize frequent troubleshooting missteps that generate support cases and write a solution article that will instruct support engineers and customers in the proper method to resolve issues with LogRhythm products. Mentoring and Training - Principal support engineers mentor and train all other support services engineers through ad-hoc case consultation and Lunch & Learn topics. Lunch & Learn topics are a chance for support engineers to get away from their desks to learn about a troubleshooting method or new product feature in-depth and the PSEs are responsible for scheduling the meeting, developing the content and delivering the lecture.Forum Activity - Principal support engineers monitor the LogRhythm Forum daily and contribute to discussions with a support perspective. Resulting action items from these forum discussions can be support cases, solution articles, or simple answers.Tier 4 Development Interface - Principal support engineers attend the Tier 4 development meeting and provide a support perspective to cases that have been escalated to development. PSE will also manage cases that have been identified as software defects by putting them into a special queue in the case management system and notify customers when these defects are resolved.

Boulder, Colorado

Tier III Support Services Engineer for LogRhythm, Inc. LogRhythm is the largest and fastest growing independent Security Information and Event Management (SIEM) provider in the world. LogRhythm is a leader in the 2013 SIEM Magic Quadrant and has had a perfect 5-Star rating in SC Magazine for 5 consecutive years. This is an awesome and aggressive company with which to be associated and I am happy to be a member of the team!Primary Responsibilities:• Provide technical support for the LogRhythm SIEM product via phone, email and remote sessions to 2500+ direct and partner channel customers.• Assist customers with log collection of hundreds of different log sources (MS Event logs, syslog enabled devices, database audit logs, etc), database maintenance and optimization, system troubleshooting, performance tuning, networking diagnostics and appliance hardware warranty repair.• Feature champion for File Integrity Monitoring, Netflow• Mentor a Tier 1 Support Services Engineer who resolves 100+ cases/month.• Onsite Egnyte administrator to facilitate file management for the support team. Primarily for distribution of product upgrade media and collection of customer diagnostic files that are too large to transmit via other methods.Highlights:• Promoted to Tier 2 Support Services Engineer in 8 months.• Promoted to Tier 3 Support Services Engineer in 6 months.• Average case resolutions per month (last 6 months): 83/month.• Telecommute 2 days/week with a better case resolution rate on those days.

Little Rock, Arkansas Area

Full-time electronic medical records (EMR) systems analyst/database administrator for UAMS, a 400+ bed hospital and 50+ unique outpatient clinics, with a combined user footprint of over 4000 active users in a 24/7 enterprise clinical environment.Primary responsibilities:● Primary technical support resource for outpatient system (GE Centricity EMR - Oracle 10.2.0.4).● Secondary technical support resource for inpatient system (Allscripts Sunrise Clinical Manager - MSSQL 2008 R2 in active/passive HA clustered environment).● All aspects of database systems administration and support: Disaster recovery, system documentation, performance troubleshooting, pro-active monitoring and alerting for on-call resources, integrated and functional application testing, scheduled and emergency database maintenance, HL7 integration between EMR systems, assist with general server platform support, assist with systems analysis for EMR systems.● Member of a technical team that shares 24/7/365 on-call responsibility for enterprise EMR and ancillary systems.

Fayetteville, Arkansas Area

IT Administrator for the UAMS Area Health Education Center (AHEC) Program in Fayetteville, Arkansas, a multiple site primary care clinic that trains family practice residents and other health care professionals. AHEC also involved with public health education with various AHEC locations around the state of Arkansas.Primary responsibilities:● Maintained a 150 node Windows 2003 Active Directory network● Administered Centricity Practice Solutions (EMR and PM database), MS Exchange 2000 server, Checkpoint Firewall/VPN, and various other client/server systems.● Supported all PC and server infrastructure, networking and software.● Performed light development with Centricity EMR clinical content and custom report development with Crystal Reports.

Master'S Degree, Management Information Systems, General

Bachelor Of Business Administration (Bba), Information Systems