Andrea D'Souza

Andrea D'Souza Email and Phone Number

Guest Relations Executive @ Museum of the Future
Dubai, AE
Andrea D'Souza's Location
Dubai, United Arab Emirates, United Arab Emirates
Andrea D'Souza's Contact Details

Andrea D'Souza work email

Andrea D'Souza personal email

About Andrea D'Souza

Over 15yrs of Experience as a Customer Experience Specialist with a demonstrated history of working in the Real Estate, Aviation, Banking, Administration & Technical Support industry. Skilled in Communication, Interpersonal Skills, Sales, Teamwork, Leadership, Customer Service, and Problem Solving. Trained in emotional intelligence, cultural intelligence, and Basic first aid. Strong operations professional with a Bachelor’s degree and Sign language skills.Key Skills includeAbility to work under pressure, multitasking multiple projects simultaneouslyExcellent time management and planning skills, which includes meeting SLAs, deadlines without compromising on QualityExcellent Communication skills with high impact & energySelf-motivated with the ability and initiative to achieve results individually and as part of a teamCulturally aware and sensitive to the needs of individual clients

Andrea D'Souza's Current Company Details
Museum of the Future

Museum Of The Future

View
Guest Relations Executive
Dubai, AE
Employees:
272
Andrea D'Souza Work Experience Details
  • Museum Of The Future
    Guest Relations Executive
    Museum Of The Future
    Dubai, Ae
  • Museum Of The Future
    Customer Relationship Specialist
    Museum Of The Future Mar 2024 - Present
    Dubai, United Arab Emirates
  • Sobha Realty
    Sales Manager
    Sobha Realty Oct 2023 - Feb 2024
    Dubai
    As Sobha Realty's Sales Manager in Dubai, I engage with investment clients, customers, channel partners, and brokers. I drive effective sales strategies, foster client relationships, and contribute to Sobha's growth. Committed to excellence. Passionate about delivering excellence in real estate and shaping Dubai's iconic skyline. #SalesManager #RealEstateProfessional #SobhaRealty
  • Provis Estate Management
    Property Management
    Provis Estate Management Apr 2023 - Oct 2023
    Dubai, United Arab Emirates
  • Nakheel
    Nakheel Community & Mall Management
    Nakheel Jun 2022 - Mar 2023
    Dubai, United Arab Emirates
    Real Estate customer experience specialist
  • Expo 2020 Dubai
    Hostess
    Expo 2020 Dubai Dec 2021 - Mar 2022
    Dubai, United Arab Emirates
    Creating a luxurious experience for every client entering the pavilion in line with ENOC’s exceptional services. ·        Effective co-ordination with event organizers for superior outcomes and experience.·        Responding to complaints and suggestions, in a positive manner to the customers and highlighting it to the management.·      Positive, confident, flexible, friendly and very keen to help others.
  • Goldstein Roth & Co
    Executive Assistant
    Goldstein Roth & Co Aug 2021 - Nov 2021
    South Mumbai, Maharashtra, India
    Assistant to the managing director.- Scheduling and managing the entire work flow reporting to the Managing director. Business relationship management, Communication & office administration
  • Qatar Airways
    Customer Service Manager - Inflight Cabin Senior
    Qatar Airways Dec 2012 - Jun 2020
    Doha, Qatar
    Worked as a FLIGHT ATTENDANT “Cabin Senior” for QATAR AIRWAYS since Dec 15th 2012 till June 8th 2020This position includes the following tasks and responsibilities: Manager for both Economy Class & First class, anticipate focus & organize confident relation (clients & team), maintain professional service & proceedings. Adaptability & ability to maintain a positive attitude, manage a team as a leader Conducting inflight duty free sales, achieving sector based targets of duty free products onboard Basic knowledge about First Aid, health, hygiene & life savingmeasures CPR Responsibilities included greeting & welcoming passengers with a pleasant smile & appearance, guiding and helping them Taking care of safety & security measures, maintaining the service flow as per the standard of the company & reporting any deviation or incident/accident with a written report High energy leader of Onboard management team, setting the direction in daily activities focused on delivery of excellent customer service. Consistently identify opportunities to improve crew performance.
  • Jpmorgan Chase & Co.
    Customer Support Specialist-Collections
    Jpmorgan Chase & Co. Apr 2009 - Dec 2012
    Mumbai, Maharashtra, India
    Worked as a “Credit Analyst “ for JP MORGAN CHASE (MUMBAI) SINCE APRIL 2nd 2009 to 10th Dec 2012 This position includes the following tasks and responsibilities: Helping customers, providing the best solution & providing customer satisfaction. Involved in Delivering Process Training Tracking training effectiveness Effective Communication Skills & flexible work schedule Team Work & Inter Personal skills Presentation of team performance & handling team review Champ of the Quarter on more than 3 occasions.
  • Ibm Daksh Business Services Private Limited, Mumbai
    Senior Technical Support Specialist
    Ibm Daksh Business Services Private Limited, Mumbai Aug 2005 - Feb 2009
    Mumbai, Maharashtra, India
    Worked as a “Technical Support Advisor" for Orange Broadband UKThis position included but not limited to the following tasks and responsibilities: Provided advice and options/recommendations to end customer based on business needsIdentified, evaluated and endorsed the way forward on the implementation of new production operation technology and best practices by attending relevant technical conferences, and manage the transfer of new technology and practices to and among the teamDocument any new technical issues, investigate solutions, and communicate the solutions to the appropriate teams.Conducting technical training for new products and joiners as and when requiredHad a continuous Client Satisfaction (CSAT) record Promoted to L2 because of excellent Client handling skills and technical knowhow

Andrea D'Souza Education Details

Frequently Asked Questions about Andrea D'Souza

What company does Andrea D'Souza work for?

Andrea D'Souza works for Museum Of The Future

What is Andrea D'Souza's role at the current company?

Andrea D'Souza's current role is Guest Relations Executive.

What is Andrea D'Souza's email address?

Andrea D'Souza's email address is an****@****ail.com

What schools did Andrea D'Souza attend?

Andrea D'Souza attended University Of Mumbai, Regina Pacis Convent High School.

Who are Andrea D'Souza's colleagues?

Andrea D'Souza's colleagues are Maitha Juma, Aswiny Suresh, Shankar Ganesh Ar, Manuel Anthony, Farid Boulenouar, Uros Vermezovic, Noora Al Falasi.

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