Andy Glaus Email & Phone Number

Phoenix, Az, Us

Take support calls and manage server alerts on an on-call basis.

Tasked with creating standard operating procedures for and managing daily operations of the technology support department.

Manage daily IT operations. including helpdesk, server maintenance, on-boarding and off-boarding of employees and equipment. Responsible for managing relationships with key vendors and suppliers. Evaluate business processes to enable automation wherever possible. Administer yearly IT budget. Identify, research, evaluate and implement new technologies.● Reduced monthly spend by 50% on communications by selecting and implementing a new cloud phone provider across 75 locations● Transitioned 300 users from 4 different Google Workspace domains to one unified domain over 3 days with no down-time● Increased safety and productivity of branches by researching, selecting, and implementing a virtual waitlist for all locations● Lead the design and implementation of a Meraki network as part of a move of our corporate headquarters● Reduced human error and friction as well as errors by creating automation through Google Forms, Sheets, and scripts for approvals of new hires, equipment, on and off boarding, travel, and more ● Helped with a successful expansion into Canada as a member of the team tasked with identifying and implementing a new cloud-based CMS/ERP ● Lead the development of an internal web-portal for centralized management unemployment claims from 30+ states through SIDES ● Lead the transition of electronic application process across 30 locations including planning, execution, and support● Researched and implemented a company intranet portal for centralized communication, file sharing, and directory ● Traveled to 20 locations to install and configure a new time keeping system over 6 months● Oversaw the transition from QuickBooks to a cloud-based payroll system enabling the centralization of finance ● Kept IT costs low by implementing remote management of staff machines to nearly eliminate travel for IT● Developed and implemented an IT knowledge base and training system● Developed a system for IT Asset ordering, tracking, and reporting

Served in a multifaceted role revolving around systems administration, technical troubleshooting, help desk support, and customer service. Worked on call as necessary. • Employed root cause analysis to identify, isolate, and remediate server issues. Documented findings to more swiftly remediate occurrences. • Configured new servers to consistently meet SLA demands. • Resolved issues with MySQL and PHP.

Demonstrated aptitude in solutions development, team development / mentoring, and asset deployment. • Devised and implemented innovative solutions to successfully automate tasks at multiple project sites. • Trained and mentored novice project team members. • Held full accountability for ordering and deploying IT assets.

Strategically managed the support queue; focused efforts on achieving the swift resolution of emergent issues. • Resolved customer problems related to PHP, CGI, HTML, MySQL, Perl, FTP, SMTP, POP, DNS, domain registration, Microsoft FrontPage, Microsoft Outlook and Outlook Express, etc.

Keywords Developer and Team Lead• Trained new members of the keywords team• Increased search engine visibility of clients by creating lists of targets keywords• Increased customer visibility by creating custom logos in Adobe Photoshop• Highlighted team accomplishments through written weekly reportsClient Developer• Increased company revenue by driving new the sale of new PPC campaigns• Exceeded customer satisfaction by providing customer support to clients

Master’S Degree, Management Information Systems, General

Infrastructure, computer security, computer forensics, VBA programming, cloud

B.S., Information Technology Network Administration And Security