Abby Francis Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

• Document business requirements for project and process improvement/automation efforts. (Business Requirements Document, AS -IS and TO-BE process documentation and flows, Business Blueprints, RACI Matrix, Waste Analysis)
• Manage multiple projects concurrently and responsible for liaising with cross-functional teams to develop recommendations for process improvements.
• Facilitate and lead SIT, QA and UAT; Including Test script creation, testing execution, tracking reporting through JIRA, Waste Analysis

San Francisco Bay Area

• Consulting Project for M.A at University of San Francisco
• Work with CEO to evaluate training gaps and research innovative training opportunities for clients

Barcelona Area, Spain

• Consulting Project for M.A at University of San Francisco
• Market research of Facilities Management industry to identify gaps in customer relationships

Toronto, Canada Area

• Adept at coordinating and managing multiple corporate-wide projects.
• Able to clearly communicate problems and progress to upper management and steering committees via engaging and creative presentations.
• Identify issues, log tickets, and ensure timely resolution and implementation. Monitored project progress, identified obstacles, and recommended solutions.PROJECTS:Enterprise Mobility Management- IBM MaaS360
• Led the communication, training strategy and development & coordination of materials for the security software in collaboration with the Networks team for company-wide implementationRESULT: Voted by IBM as one of the.
• Collaborated with the Technical Project Manager for implementation of mobile softphone and instant messaging tool for employees on VoIP platform RESULT: Implemented instant collaboration tool (IM, Desktop Sharing.
• Facilitated implementation and phased roll out of new video collaboration tool nationwide RESULT: Reduced cost of travel for meetings and reduction costs of long distance callsSAP Commercial

Toronto, Canada Area

• Led team as a Subject Matter Expert for Training and Education module for SAP SuccessFactors to build a customized learning management platform. This streamlined training across the organization and allowed employees.
• Managed the planning and implementation of a new learning management system to address specific training gaps and needs for 1,000+ employees. HRIS SuccessFactors Project
• Led LMS implementation including configuration, build, testing and BizX integration for 1000+ employees
• Worked directly with SF consultant through Configuration, Build, Testing and Go-live phases
• Created test scripts for testing phases to ensure all elements are performing per configuration workbook requirements and the LMS training needs of CAPREIT
• Performed data validation and detailed functionality test in LMS before course deployment for end users

Toronto, Canada Area

Mississauga

• Reporting to the Senior Consultant Manager; responsible for providing HR expert knowledge and guidance to Head office functions in competitive tendering within retail industry looking over 250 merchandising consultants
• Supported overseeing all functions of HR from recruiting to maintenance of HR policies and regulations

Masters, Global Business Management, Business Administration And Management, General

Barcelona, Spain | Taipei, Taiwan | San Francisco, California

Pmp Certification Prep, Project Management

Honours Bachelor Of Arts, Human Resources And Industrial Relations

Activities and Societies: DECAU Ontario, Undergraduate Human Resource Council, UTM Student Support Association