Successfully integrated Boxfusion into the Praesto Group business:• in the first year after joining the Group, Boxfusion saw 10%+ revenue growth, second year was 17%• employee churn <10%, demonstrating success of change management and communications• short-listed for global implementation partner award from Oracle recognising continued excellence• customer project featuring innovative AI solutions showcased at global Las Vegas conference In parallel to this business… Show more Successfully integrated Boxfusion into the Praesto Group business:• in the first year after joining the Group, Boxfusion saw 10%+ revenue growth, second year was 17%• employee churn <10%, demonstrating success of change management and communications• short-listed for global implementation partner award from Oracle recognising continued excellence• customer project featuring innovative AI solutions showcased at global Las Vegas conference In parallel to this business integration, I continued to focus on customer success, driving excellence in delivery and incorporating wider Group offerings into consulting services:• led sales & marketing strategy to oversee delivery of fresh new content and drive vendor-partner relationship forward• working closely with senior customer stakeholders to advise on technology options and strategic vision• developed relationships with other Global Systems Integrators for mutual benefits and scale of programme delivery• act as an evangelist for the importance of user experience in enterprise technology, driving differentiation in Boxfusion and Presto’s market offer. Show less

Co-founded a CRM and Customer Experience consultancy focused on business outcomes, using technology to help clients deliver the best possible customer experiences. Held broad responsibilities across the business, delivering year-on-year growth in revenue and headcount.• Established and grew highly successful and profitable business, with £3.5m turnover in 2021.• Attracted and nurtured outstanding talent, building high-quality teams to deliver success, peaking at headcount of 40… Show more Co-founded a CRM and Customer Experience consultancy focused on business outcomes, using technology to help clients deliver the best possible customer experiences. Held broad responsibilities across the business, delivering year-on-year growth in revenue and headcount.• Established and grew highly successful and profitable business, with £3.5m turnover in 2021.• Attracted and nurtured outstanding talent, building high-quality teams to deliver success, peaking at headcount of 40 permanent and highly skilled UK employees.• Successfully retained focus on core initial values and founding ethos to focus on successful business outcomes and a genuine care for the success of our customers; evidenced by customer retention rate of 97%.• Successfully pivoted the business in 2013 from on-premise technology implementation to cloud/SaaS based delivery, so that by 2020 over 80% of revenues came from SaaS projects.• Created a USP with our identification of, and successful implementation of User Experience driven CRM/CX project delivery • Worked with stakeholders from a wide range of industry sectors, to ensure our teams delivered innovative customer experience solutions to meet and exceed business goals.• Creation of a Cloud/SaaS consultancy technology delivery framework, enabling consistent excellence in project delivery, that ensured technical solutions were aligned to customer goals and aims.• Spoke regularly at conferences in UK, Middle East and USA, showcasing the company's successes.• Won, and were finalists, in numerous awards that recognised the company's success in delivering business results through great technology implementation expertise Show less

Initially working as a Senior CRM Consultant, later acted as the Solution Architect and Technical Team Lead on a large Central Government programme. • Senior programme Stakeholder Management to ensure technical delivery aligned with programme goals and timescales• CRM Authority providing advice to other areas of the Logica project team• Provided CRM technical team leadership and advice to a highly experienced 6-person development team• Interpreted complex business… Show more Initially working as a Senior CRM Consultant, later acted as the Solution Architect and Technical Team Lead on a large Central Government programme. • Senior programme Stakeholder Management to ensure technical delivery aligned with programme goals and timescales• CRM Authority providing advice to other areas of the Logica project team• Provided CRM technical team leadership and advice to a highly experienced 6-person development team• Interpreted complex business requirements to design and deliver robust, high-quality solutions• Ensuring integration adhered to best practices, with a specific focus on guaranteeing data integrity across all interfaces Show less

• Design and configuration of Siebel CRM solution serving a number parts of the Bank• Worked through technical delivery lifecycle with the team to release of functionality supporting new Financial Services legislation and provide additional system enhancements.• Worked closely with offshore development and test resources through project lifecycle

• Design & Build of functionality to support new Order Management processes linking CRM Product and Pricing engines with legacy Ordering systems.• Working with Business product owners and stakeholders to ensure solutions met strategic aims• Also responsible for successful planning and implementation of CRM product upgrade.

• Providing Analysis, Design and Configuration of a simple Order Management solution for a large Pharmaceutical in Sydney, Australia.• Siebel CRM Design and Configuration, Workflow, Integration Objects, eScript and DVM.

Performed a "troubleshooter" role analysing issues with the Energy sector client's CRM implementation.• Produced in-depth solution recommendations and implementation for key strategic business problems. • Design and implementation of solutions to complex business issues.• Recommendations, Design and installation of new technical environments.

Automation Solutions Lead consulting on a new CRM project for a large Energy Utility company.• Worked with key stakeholders across the business to analyse options and achieve goals• Produced Solution designs and directed mixed team of onshore and offshore development resources in analysis, design and configuration tasks.• Planned and ran workshops with business stakeholders and then inputting into creation of "To Be" Business Use Cases.• Design and configuration of Order… Show more Automation Solutions Lead consulting on a new CRM project for a large Energy Utility company.• Worked with key stakeholders across the business to analyse options and achieve goals• Produced Solution designs and directed mixed team of onshore and offshore development resources in analysis, design and configuration tasks.• Planned and ran workshops with business stakeholders and then inputting into creation of "To Be" Business Use Cases.• Design and configuration of Order Management processes and Product/Pricing engines. Show less

Subcontracted to this large Telecommunications Company on a key CRM Enhancements programme as Lead Technical consultant• Ran workshops with Business users to verify solution being developed matched user requirements• Worked closely with the rest of the programme team to ensure all solutions were aligned and delivering expected results• Produced designs and implemented complex technical solutions, including targeted performance tuning work to ensure an optimal user experience

Consultancy role, as Lead Solutions Architect on a new Siebel CRM project for a large Public Sector client• Working closely with the client to ensure solution met the needs of the business, and delivered anticipated ROI.• Performed the role of Expert Authority across System Architecture, Solution Design, Development and Integration areas.• Helped manage delivery of both the onshore and offshore Accenture development teams.• Responsibility for ensuring that the Architecture… Show more Consultancy role, as Lead Solutions Architect on a new Siebel CRM project for a large Public Sector client• Working closely with the client to ensure solution met the needs of the business, and delivered anticipated ROI.• Performed the role of Expert Authority across System Architecture, Solution Design, Development and Integration areas.• Helped manage delivery of both the onshore and offshore Accenture development teams.• Responsibility for ensuring that the Architecture, Design and Solution delivered against the business requirements and business case. Show less

New implementation of CRM solution for an Energy company.• Complete project lifecycle involvement, from requirements gathering through Solution Design, Build, Test and Implementation.• Performed the role of Technical Authority, reviewing and performing Quality Assurance of designs and completion of complex analysis of solution problems.• In depth design and build using Siebel CRM's pricing module to provide an optimised customer pricing solution for the Client's customers'… Show more New implementation of CRM solution for an Energy company.• Complete project lifecycle involvement, from requirements gathering through Solution Design, Build, Test and Implementation.• Performed the role of Technical Authority, reviewing and performing Quality Assurance of designs and completion of complex analysis of solution problems.• In depth design and build using Siebel CRM's pricing module to provide an optimised customer pricing solution for the Client's customers' Energy contracts.• Also worked on workflow process design and Order Management solution. Show less

Initial time at EDF Energy was as an Oracle PL/SQL, Forms and Reports Developer. Then moved onto the new CRM implementation project gaining exposure to the full project lifecycle.• Design and Build of Siebel CRM modules in a highly pressurised environment (1800 Call Centre agents).• Worked closely with Business users to define and document requirements.• Team Lead and Solutions Architect experience whilst overseeing Design, Build and Integration with back-end systems for complex and… Show more Initial time at EDF Energy was as an Oracle PL/SQL, Forms and Reports Developer. Then moved onto the new CRM implementation project gaining exposure to the full project lifecycle.• Design and Build of Siebel CRM modules in a highly pressurised environment (1800 Call Centre agents).• Worked closely with Business users to define and document requirements.• Team Lead and Solutions Architect experience whilst overseeing Design, Build and Integration with back-end systems for complex and Business critical loyalty scheme implementation. Show less