Industry Principal for Travel, SAP Customer Experience. Responsible for our go to market strategy and product direction for SAP Commerce Cloud.Leading SAPs involvement in IATA digital transformation programmes - NDC and ONE Order - and providing thought leadership, speaking at IATA conferences, providing airline consultancy.

Large multichannel transformation programme

Established a multichannel retail business in Edinburgh including opening a high street shop and fully integrated ecommerce site. Negotiated and acquired existing business and assignation of shop leaseContracted and implemented new EPOS, stock management and online ecommerce storeLaunched new ecommerce store and Search Engine Marketing programmeManaged shop refurbishment and re-launch with PR programmeAchieved ecommerce sales growth of over 20% month on month

Reporting to the Group Vice President Product & Services to provide interim management and programme management to the global product management organisation with a portfolio in excess of $100m.Led global product management function as Interim VP with global product portfolio of ecommerce & desktop applications.Led the global product team in delivery of IT applications ensuring alignment to customer requirements and business strategy Worked closely with CIO and organisation to ensure application delivery to budget, time & qualityDesigned programme structure, governance and reporting for $45m global product delivery, including Agile development and multi-version release programmeLed strategic pricing initiative for re-launch of global ecommerce platformProvided leadership and operational improvement to corporate product team - $10m pa budgetDeveloped and ran a 3 day global programme kick-off workshop for over 40 peopleManaged a global product team in the development and market launch of an internet applicationLed a $10m global organisation change programme for product management functionPersonally negotiated and signed a $10m 3 year customer software reseller contact

Reporting to the Head of the ‘Acute’ programme to provide programme management and consulting expertise to the software delivery workstream for the £1bn programme to upgrade London’s hospitals, legacy IT application infrastructure.Led a £250m programme workstream for software delivery and managed a team of 20Managed commercial relationship for main outsourcing partner (Cerner) for £250m contractIdentified £3m of project savings as part of a wider cost takeout exerciseResolved 3 years of disputed change management history with supplier & customer

Reporting to the Board Executive for Integration to provide programme management leadership and consulting expertise to the product & technology application workstream for the $3.8bn acquisition and merger of Galileo and Worldspan, including product integration, technology and application convergence.Establish roles, responsibilities, programme reporting and managed the product workstreamLed a business impact analysis and executive readout for application integration scenariosFinancial synergy and functionality assessment for application consolidationDeveloped integration strategy and implementation plan for combined product portfoliosCreated 90 day integration and communication plans for product teamsReporting to the Senior Vice President Global Operations and subsequently CIO, I established a global Programme Management Office for technology and business related projects. Following our acquisition by private equity company and subsequent global restructuring programme for which I executed a $2.4m cost take out before handing over the PMO operations.Merged three existing PMO’s and restructured the organisation, capability and capacity to manage a portfolio of 60 projects with a total $100m budget and 64 staff based in UK and America.Executed a $2.4m cost take out in EMEA without any impact to ongoing business projectsDelivered simultaneous change programme for new PMO and ongoing operational management of existing projectsDrove behavioural change around project management initiation and sponsorship

Developed change programme for merging three existing PMO’sDesigned organizational structure, skills and capability planOrganised and led a cross functional stakeholder PMO customer workshopDeveloped PMO Charter and scoping documentDeveloped business case for new project and gained approval for $5m budgetConducted total cost of ownership assessment for internal and externally managed solutionsContracted a 3rd party technology provider for proof of concept and subsequent projectManaged the entire project life-cycle from business design to operational rolloutAnalysed and measured the business impact of operational issues with 3rd party providerMade strategic and tactical recommendations and improvement plansDeveloped the business case for implementing change to operational processes