Andy Lyman Email & Phone Number

Greater Boston Area

•Responsible for managing all operations for 7 contracted client locations in downtown Boston•Interface with senior management to recruit, hire and train all site employees•Responsible for effective implementation and management of Ricoh Service Excellence•Manage P&L statements on a monthly basis•Coordinate month end closings and other necessary accounting functions•Maintain relationships with key contacts at assigned client locations•Identify additional services and revenue opportunities

•Enter phone, fax and email orders into Party Track order system•Audit 30 – 200 daily orders entered by office staff on a daily basis•Manage a staff of 7 -10 people•Audit and update customer database •Initiated and implemented a company wide recycling program

•Responsible for coordinating the nightly outbound sort operation – between 5,000 – 8,000 packages•Monitor/manage productive vs unproductive regular customers. Maintain fewer than 100 unproductive customers daily•Assign tasks to up to 30 couriers for the nightly outbound sort operation •Responsible for receiving, processing and preparing all Hazardous material for shipping

•Bottom line responsibility for managing litigation reprographics operation supporting major law firms and providing 24/7 services through a staff of 45.•Develop and maintain accountability for budgets, operating income and P&L statements; track revenues per operator on a daily basis; manage daily client billing entries; oversee all staff productivity and performance; ensure operational efficiency of equipment and proper supply levels; work with vendors regarding ordering and delivery of supplies; collaborate with General Sales Manager to increase sales and productivity.•Managed facility relocation process, including sourcing of new real estate, designing space to best suit production needs, and coordinating relocation to new 7,000 sf space.

Managed up to 100 accounts, providing direct service, product information and quality support

•Recognized by Staples as a highly effective manager assigned to resolve operational,staff and general management problems at various sites.Operations Manager - Newton, MA•Managed and staffed a $9 million grossing store in a very challenging market. Handled staff hiring, scheduling, and orientation. •Maintained a very profitable copy center department, achieving 6% of store volumewhen overall chain average was 3%. Sales Manager - Milk Street, Boston, MA•Managed a staff of twenty. •Management team member responsible for cutting shrink in half during tenure, managing total reorganization of store, and achieving turnaround goals for this site.Sales Manager - Brighton, MA•Managed four Department Leads in Staples first store with a staff of fifty and grossing $10.5 million per year.

Education record

Activities and Societies: Tau Epsilon Phi Fraternity

Education record