Leading the enablement function of the GP Connect programme, with responsibility for the product management of the GP Connect: Access Record suite of products. GP Connect is a service that allows information and the GP Patient Record to be viewed and shared between IT systems. This means authorised clinical staff from different healthcare settings can share and view clinical information held by a GP Practice. This makes it easier and faster for patients to get healthcare services and gives them insight into how their data is being shared. The sharing of records is only for the purpose of direct care, where the patient is being treated or consulted in a setting away from their regular GP.This role involves a high level of stakeholder interaction, both within NHS England and across the healthcare sector; including suppliers, industry bodies and commissioning organisations.

Tasked with a challenging programme of work, responsible for enabling both prescribing and dispensing systems with the capability to prescribe and dispense Schedule 2&3 Controlled Drugs via the Electronic Prescription Service (EPS). My second project is to deliver EPS into the Urgent Care sector as part of the winter preparedness programme of work. This work involves managing a complex set of requirements and working with a network of suppliers and stakeholders to develop the system capability and guide them through assurance to deliver a viable and clinically safe product. I lead and coordinate a multidiscipline team working within very tight timescales to plan and deliver the development and implementation workstreams of these projects, managing the NHS Digital assurance process in parallel for multiple systems, coordinating clinical and technical resources to guide systems development and assure the final product. I network with multiple stakeholders from within the NHS and from system supplier partners and engage with end users to ensure their needs are met by the project outputs. I am responsible for communicating and engaging with multiple stakeholders including pharmacy chains, industry bodies, individual users and other NHS organisations. The scope of my work includes planning for technical readiness, supporting business process change, allocating roles and responsibilities to my team and liaising with other internal departments to achieve key outcomes. The EPS Programme is very high profile and it is essential that I am aware of the strategic and politically sensitivities. I am required to identify and record risks and issues that may potentially affect the project delivery, escalating where appropriate, and to devise methods of mitigation, ensuring that these are successfully implemented.

• Promoted to a senior position within the GO! Live Technology Team• Day to day operational responsibility for Go Lives in multiple sites each day.• Coaching, mentoring and leading a team of twenty to deliver outstanding frontline systems training.• Working with development teams, senior teams leadership teams and external partners to deliver the iZone tables project.

• Providing leadership, interfacing with teams and implementing business change using mentoring and influencing skills • Overseeing the deployment of the Zonal EPOS system and new technologies to 1700 businesses across the M&B Estate • Participating in the delivery and functionality training of technology and new business processes with customers in mind• Acknowledged as the largest commercial user of Apple products in the UK & QSR kitchen management systems in Europe• Focused on enhancing the guest experience with “at the table” ordering and payment technology• Managing a challenging workload and nationwide geography• Conducting on site “Health check” visits to consolidate learning and ensure compliance• Providing over the phone problem solving and user support on all aspects of the new system and cash handling processes• Managing and giving direction to third party stakeholders including external contractors and internal departments Achievements:• Training Performance & Monitoring Assessment (TPMA) Certified Trainer - Merit Qualification• Creation of practical “How do I” guides covering all aspects of the system• Creation and delivery of engagement presentations at all levels Team Member to Retail Director • Leading a team to develop a process to facilitate the integration of the Orchid Pubs estate into • Involved steering groups tasked with developing methodology and processes throughout the phases of the project• Results include being a Finalist in the UK IT industry awards in the Project Team of the year category

• Responsible for daily operations, driving business growth and ensuring outstanding service at all times• Pro-actively pushing for results, encouraging repeat business and driving efficiency in all areas of the business• Keeping abreast of various marketing trends, client needs and competitive industry offers• Training and mentoring a team of 30 staff, organising rotas, evaluating the menu and offering promotions• Negotiating with suppliers and leading activities to drive sales and profits whilst building relationships with clients• Produced sales forecasts, labour projections and managed cost to a strict budget• Assessed performance statistics from a group of sites and produced stock result reports• Represented the district at the sales development forums to enhance brand awareness and menu development• Assisted with marketing initiatives and negotiated with third parties such as tourism bodies in York and Manchester• Received the “House of Excellence” – Awarded due to excellent results, high standards of hygiene and guest satisfaction • Took part in recruitment sessions, reviewed group activities, conducted interviews and provided competency based feedback• Trained General Managers in all Mitchells and Butlers policies and provided ongoing mentoring to evaluate progress• Involved in the rollout of the company’s new stock monitoring and labour management systems• Completed Mitchells and Butlers “High Performing Manager” course and gained accreditation from the Institute of Leadership and Management

• Turned around a poorly performing business resulting in huge profitability growing sales by £60K in the first year• Chairing meetings, processing administration and pushing profits during critical and competitive trading periods• Devised an business plan identifying weaknesses, investigations discrepancies and providing direction • Creating inspirational displays to entice customers, planning floor layouts for special offers and seasonal campaigns• Accountable for customer complaints, sales conversions, KPI’s, targets and all company financial metrics