Andy Rivas Email & Phone Number

Atlanta, GA, US

Dublin 2, IE

• Senior Implementation Specialist: IT Service Management,ITAM, IT Operations Management - Discovery | Event Management, Application Developer, Service Catalog, Integrations, ITIL, Requirements Gathering, SDLC

Atlanta, Georgia, US

Atlanta, Georgia, US

Atlanta, GA, US

• Perform weekly and monthly duties for departmental and related functions and provide documentation to management
• Maintain appropriate documentation for all Information Technology contracts, purchase orders, invoices, and professional services.
• Process purchase orders and invoices and serve as the primary point of contact for resolving open invoice issues.
• Analyze contract agreements and compare terms with project status to ensure validity of payment.
• Provided support to ITSM team in several assignments focusing on QA Testing.

Atlanta, Georgia, US

• Monitor backup jobs and ensure high level of completion success rate.
• Train staff with IT related equipment.
• Received a 14% decrease in incident management using a ticketing metric from the previous year.
• Provided system access management to all support staff including modifying or removing access.
• Partner with the IT Manager on projects to grow the technology infrastructure of the organization.
• Provided management and control with troubleshooting, installation, and implementation of systems.

US

Completed a rotational program of 180 hours consisting of observing officers in various divisions including the Criminal Investigations Division, Special Victims Unit, Auto Theft Department, Domestic Violence Unit, and Crime Scene Investigations.

St. Louis, MO, US

• Responsible for the support and maintenance of all company computers, printers, and peripheral equipment.
• Configured, installed, monitored and provided maintenance of technology to legal intensive businesses
• Responsible for documenting solutions to problems and developing end-user guidelines. Consulted with and made recommendations to IT users on selection of hardware and software products.

New York, NY, US

• Recognize research, isolate and resolve information system problems.
• Apply understanding knowledge of information systems and services to assist customers on technical matters..
• Using remote access tool (Bomgar) to support Microsoft Windows OS systems and Server 2003, Microsoft Office 2000-2010, hardware, local network printers and Symantec Antivirus/backup software
• Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
• Utilizing an active directory to manage user accounts.
• Dispatching replacement equipment, and IBM technicians for servicing.

Decatur, GA, US

• Installing and configuring computer hardware operating systems and applications
• Monitoring and maintaining computer systems and networks
• Taking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues Troubleshooting system and network problems and diagnosing and solving.
• Replacing parts were required
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system

Master Of Science - Ms

Bachelor’S Degree

Associate'S Degree