Designed, installed and configured EDM, Capture, Scan and Print Management Solutions including:PaperCut NG, MF & Hive; Equitrac, eCopy, PPDM & PDF Pro Solutions; Autostore and Output Manager; Kofax Capture 10 and Express; OpenText Right Fax; Westbrook Forti SE & Blue EDM; Card Authentication-ElaTec, RFIdeas, RFID, HID, Federal CAC; Military Secure Scan and Locked Print; ITC Library Solutions; Fonality VOIP phone systems.Lead PaperCut Implementation Engineer on the largest and most complex customers in the country. Promoted several times including to Governance SME over PaperCut in 2015. As Governance SME, I coached, mentored, and trained implementation team members on Ricoh’s standardized installation methodologies and best practices, ensuring high-quality, consistent deployments and support.Awards:Ricoh STAR Professional Services National Analyst of the Year-2016Quarterly Professional Services Commendations: Q3-18;Q2-19;Q3-21;Q4-23Best in Class End to End Vendor from PaperCut-2020Certifications Achieved:PaperCut MF fully certified since 2015 (Technical, Advanced and High Availability)Printer Logic Tech Cert 1 & 2, 2021, now Vasion.Equitrac Certified Professional, v5.6–Print Mgt & Cost Recovery SolutioneCopy Share Scan Certification, v5-Advanced Scanning and Workflow SolutionAutostore 6 Certified Administrator-Workflow Intelligent Capture SoftwareOutput Manager 3 Certified Administrator-Print Mgt and Electronic Document Delivery SoftwareITC Terminals-2018Kofax Technical Solutions Specialist - Kofax Capture 10 - Advanced Intelligent Capture SolutionQualified Fortis Professional – Westbrook Fortis Document Management SystemsFonality Technical Operating Certification-VOIP Phone SystemsCertified RightFax Support Technician-Fax Server Solutions

Advised senior management on emerging technologies, infrastructure strategies, and played an instrumental role in vendor selection, product testing, and review, specifically for the Security Solutions Division. Provided expertise in architecture design for Security Product Lines, including IP cameras, DVRs, access control, security software, and turnkey "In a Box" solutions.Key Projects and Initiatives:Oracle Stabilization Project and Steering Committee: Acted as a key advisor to streamline Oracle implementations.European Navision Consolidation Project: Contributed to a critical consolidation project, enhancing system efficiency across regions.Global Cisco Network and Telecom Initiative: Played a pivotal role in this global networking and telecom standardization project.Strategic Advisor for BlueStar’s Hewlett Packard Initiatives:Served as an HP Strategist and Liaison, advising on BlueStar’s Hewlett Packard strategy, covering products in Retail Point of Sale, Digital Signage, Mobility, and small servers. Worked closely with HP management on the WebOS product line and supported pre-sales activities in servers, networking, and storage.Integrated HP product lines into comprehensive solutions, including Point of Sale, Security, Digital Signage, RFID, AIDC, and Mobility for “In a Box” offerings.Division Launch and Vendor Relations:Assisted in establishing the new BlueStar Security Division, leading efforts in vendor, manufacturer, and VAR recruitment. Built and strengthened senior-level relationships, negotiating distribution agreements and contracts.Evaluated and tested hardware and software products for technical merit, integration potential, and inclusion in “In a Box” bundled solutions.

Engaged prospective customers to understand their technical environment, architect and design tailored solutions, create quotes, propose and present solutions, and support installations as needed.Achieved 125% of sales quota with a $5.8M sales pipeline within a year, demonstrating a strong track record of exceeding targets and driving revenue growth.

Achieved Dell Enterprise Storage Architect and EqualLogic certifications, enhancing expertise to support Dell’s Storage Initiative.Spearheaded the launch of the G-Vault Asigra Online Data Backup and Recovery product, driving growth in cloud-based backup solutions.

Increased HP year-over-year sales by over 18% and supported Account Managers through the HP sales process, including customer presentations, demos, RFPs, competitive analysis, special pricing, and solution architecture.Led iSCSI SAN implementations for server virtualization and storage migrations, serving as the primary iSCSI SAN installer for CBTS; earned certifications in HP LeftHand P4000 and Dell EqualLogic.Achieved numerous HP pre- and post-sales certifications, solidifying expertise in areas such as telephony, networking, storage and customer presentations.

Consulted with hundreds of SMBs to assess IT environments, needs, and goals, architecting comprehensive IT solutions covering hardware, software, backup, disaster recovery, and managed services.Created and implemented project plans, contributing to rapid growth from a team of 2 to 7 sales associates, with the group achieving profitability within the first year.

Conducted infrastructure, backup, and network assessments; led large network installations; and supported wireless design, data center setups, and managed services initiatives.Performed large-scale network installations, migrations with Cisco, HP ProCurve and Brocade Fibre Channel switch installations. Setup smaller networks with Linksys. Managed Network Enterprise Security with Symantec, McAfee ePO, and malware projects, and provided expertise on firewalls (FortiNet Fortigate, Cisco ASA), Sonicwall, Symantec Gateway, WebSense; Black and White Lists and AV-SPAM solutions.Infrastructure Migrations-Active Directory, and Exchange migrations (2003, 2007) with Blackberry Conducted large-scale SAN implementations, including HP EVA and NetApp iSCSI.Delivered infrastructure support for printers, desktops, networks, servers, and SANs

Led IT infrastructure operations and provided advanced support for approximately 125 restaurant locations and 200 associates across Ohio, Kentucky, and Indiana. Oversaw IT services for remote offices, a commissary, and numerous home office users, ensuring seamless technology support and operations across all sites.Infrastructure Support and Systems AdministrationData Center Management: Administered a complex corporate data center environment, including Active Directory, DHCP, DNS, MX records, MS Exchange 2003, MDaemon (with Kaspersky AV and Spam Assassin), IBM Tivoli Storage Manager, IBM ESS SAN (Shark), Brocade Fiber Switches, WebSense, SurfControl, and Lawson. Managed a variety of applications and databases, including Apache Tomcat, Java, Crystal Xi, MS SQL, FileMaker Pro, and Progressive Point of Sale on IBM servers running Windows Server NT/2000/2003, Red Hat Linux, and VMWare ESX 2.5.2.Network Security: Standardized the corporate IT environment with tools such as McAfee Pilot Protection 1.5 and implemented WSUS for patch management. Oversaw Cisco ACS server management to enhance security and access control.End User and POS Support: Provided desktop hardware and software support, managed Point of Sale Helpdesk on a dotted-line basis, and trained POS staff to handle first-level support and daily maintenance tasks, ensuring streamlined end-user assistance.Software and Hardware Support: Conducted installation and troubleshooting for all workstations, servers, and laptops, including Microsoft Windows 2000, XP, MS Office Suites, and various departmental applications. Supported IBM servers, Cisco and 3Com Ethernet switches, Brocade Fiber Switches, Dell and CSI workstations, Gateway and Dell laptops, and HP printers.Project Teams and Key Initiatives:Network Refresh, Data Center Refresh, Disaster Recovery Redesign, Tivoli Administration, Analog Telephony to VOIP Upgrade, Life Cycle Maintenance and Asset Management, Vendor and Contract Management

IT Infrastructure Operations and Advanced SupportSystem Administration, Network, and End User Support: Delivered comprehensive support for approximately 225 associates across the midwest including 10 remote offices, executive suites and home office users.Software Support: Installed and troubleshooted a wide range of devices and software, including desktops, servers, laptops, Palm and Blackberry.Hardware Support: Provided break-fix support for engineering workstations, desktops, servers, laptops, printers, and PDAs.Network Support: Assisted the Network team with maintenance, upgrades, and configuration of Cisco Ethernet and Wireless devices.Server Support: Supported the Server team with DHCP, DNS, Exchange, spam filtering, backup, maintenance, lab administration, and server configurations for servers running UNIX, Linux, VMware and MS Windows Servers.Network Security and Telecom Support: Worked with the corporate team to manage global virus outbreaks, SMS, patch management, firewall configuration, spyware, and virus protection. Supported the Telecom team in installing, maintaining, and upgrading Avaya system with Lucent desk phones.Life Cycle Maintenance & Asset Management: Maintained accurate regional asset inventory, implemented a proactive support model and best practices for asset management, and established best practices for shipping, laptop bag warranty repairs, saving the company thousands annually.Project and Technology InitiativesProject Teams: Participated in multiple infrastructure teams for office openings/closings, build-outs, and tear-downs and played a key role in IT integration for acquisitions and mergers. Managed IT support for large-scale events, such as Sales Summits and World User Weeks..New Technology and Refresh Initiatives: Hardware and OS upgrades, tested and evaluated new hardware/software (WLAN, Blackberrys, handhelds, PDAs), validated software compatibility, and served as a "Train the Trainer" for Siebel IT Best Practices.

Instructor for Windows NT 4.0 and Windows 2000 MCSE Track: Taught core concepts and practical applications of Windows NT 4.0 and Windows 2000 to prepare students for MCSE certification, focusing on foundational skills and hands-on learning.Technical Advisor for Campus Networking: Provided strategic guidance on networking architecture and Active Directory Services (ADS) models, ensuring campus systems were robust and efficient.Desktop Standards and Usage Policy: Advised on standard desktop configurations and established a comprehensive usage policy for campus computers, promoting consistency and security in IT practices.

Comprehensive IT Support: Provided full IT services for 113 users at the Hebron, KY warehouse, supporting a diverse environment with Windows 95/98/NT/2000, Sun Ultra Ten workstations, Windows NT/2000, UNIX, and NetWare servers, along with Dell laptops running Windows 98/2000 Pro.Network and Server Management: Oversaw a switched copper-fiber LAN and dual T1 WAN setup, including a Sun Solaris 8 RAID 5 mirrored cluster, WatchGuard Firewall, and Cisco routers, ensuring secure and reliable network performance.Oracle Database Administration: Performed Oracle database support and administration on UNIX servers, maintaining database integrity and performance for business operations.Warehouse Relocation Project: Successfully managed the physical move to a new warehouse, reconfiguring all LAN/WAN equipment, coordinating fiber and cable installations, and minimizing operational downtime.

Project Management and Leadership: Served as Implementation Team Leader for a UNIX-based medical billing system, overseeing the integration, migration, installation, support, training, and maintenance to ensure seamless operations and client satisfaction.Network Administration and Help Desk Support: Provided network administration and first-level help desk and hardware support for five client offices with Windows-based networks, delivering timely and effective technical assistance.Client Liaison for Medical Scheduling Application: Acted as a key liaison between developers and clients, facilitating communication and ensuring the medical scheduling application met client needs and technical requirements.Technical Advisor for EMR Startup: Advised ProPhySys, an electronic medical records startup, on technical strategy and system implementation, contributing to product development and industry positioning.

Project Management and Leadership: Led the migration of 7 disparate physician computer systems and processes into a unified Central Business Office and new billing system, ensuring smooth integration and alignment with organizational goals.Database Migration and Integration: Managed the migration of databases, overseeing system integration, training, and business process coordination, ensuring seamless transition and minimal disruption.Billing System Administration: Administered all aspects of the new billing system, including report generation, customer billing, form submission to insurance providers, and maintaining the system’s health, integrity, and backup procedures.

Consulting for Medical Billing Companies: Assisted multiple medical billing companies with Electronic Data Interchange (EDI), database administration, and systems implementation and support, ensuring efficient data exchange and system performance.Physician Office Systems Conversion: Worked directly with physicians to convert paper ledger systems to digital accounting solutions, streamlining financial management and improving record-keeping accuracy.Medical Billing Systems: Performed installation, training, hardware and software support for medical billing systems, specializing in medical billing practices, HCFA, HIPAA, CPT and AAPC compliance, and insurance EDI.Contracted IT Support: Contracted for various public and privately held companies and medical practices, providing network integration, systems administration, database administration, desktop configuration, security strategies, IT support, and hardware installations.IBM Midwest Team Leader: Led a team responsible for removing Token Ring networks and deploying Ethernet networks in OS/2 environments for national financial institutions, including National City and Provident Banks, optimizing network infrastructure for improved performance.