Andy Tan Email & Phone Number

Singapore

Singapore, Singapore

Leader of the APJ Professional/Advanced Services team & part of the Global Customer Experience leadership team based out in Singapore managing the P&L for APJ services business. Overall responsibility for the growth of the APJ services business enabling Pure overall solutions. Working extremely closely with our APJ GTM sales leadership team to ensure right customers outcomes that utilize Pure’s Data Platform. For the last 2 years, APJ Professional/Advanced Services team have seen… Show more Leader of the APJ Professional/Advanced Services team & part of the Global Customer Experience leadership team based out in Singapore managing the P&L for APJ services business. Overall responsibility for the growth of the APJ services business enabling Pure overall solutions. Working extremely closely with our APJ GTM sales leadership team to ensure right customers outcomes that utilize Pure’s Data Platform. For the last 2 years, APJ Professional/Advanced Services team have seen tremendous growth. As a team we grew the business >~80% YoY for the first year, doubling the team size and continue to see high double digits growth of >~50% YoY for the 2nd year. The APJ team size is now tripled since I started my journey here. All these would not have been possible without the incredible leaders and team members who made it possible, we are on-track on our mission to where we need to get to for the first 3 years achieving our BHAG goals. The team are committed to our major initiatives that will transform our APJ Pure business in the years to come! We (Puritans) - At Pure, are focused on creating innovative solutions that drive better customer experiences and meaningful results—all to help build a better world with data.Read more about our customers stories at:https://www.purestorage.com/customers.html?To learn more about:Our products: https://www.purestorage.com/products.htmlOur Solutions: https://www.purestorage.com/solutions/applications.htmlOur Services: https://www.purestorage.com/services.html Show less

Singapore

Driving strategic engagement programs across JAPAC for the Cloud Engineering Center of Excellence (CoE) organization supporting the regions helping customers achieve great experience and time-to-value adopting Oracle Cloud as their business technology innovation needs.Responsible for development/operationalize Oracle’s Cloud Lift Services GTM programs across JAPAC from scratch partnering with Sales, Pre-Sales, Partners & Consulting Services in shifting customers’ enterprise workload to… Show more Driving strategic engagement programs across JAPAC for the Cloud Engineering Center of Excellence (CoE) organization supporting the regions helping customers achieve great experience and time-to-value adopting Oracle Cloud as their business technology innovation needs.Responsible for development/operationalize Oracle’s Cloud Lift Services GTM programs across JAPAC from scratch partnering with Sales, Pre-Sales, Partners & Consulting Services in shifting customers’ enterprise workload to Oracle Cloud utilizing Oracle Center of Excellence technology domains teams – grew number of enterprise customers moving their initial Cloud lift services workloads into Oracle cloud more than 250 workloads requested migrations to the Oracle cloud within 12 months.To help our customers to achieve the time-to-value with Oracle Cloud and migrations requests, I partnered with a great team of passionate technology geeks with deep expertise across technology domains evolving around Infrastructure, Data Management, Analytics/AI/ML, Packaged Applications, Custom and Cloud Native Application Development, Security and other evolving technologies. Show less

Singapore

• P&L responsible for the services products GTM & delivery of Oracle’s Autonomous data-warehouse and transaction processing cloud services & strategies across Asia Pacific (excluding Japan). Total of 5 Consulting/Practice managers and total organization size of around 90+ consultants and architects.• Lead the Oracle APAC Autonomous services GTM strategy, services leadership team partnering with sales and customer success team to increase services sales renewal & expansion positioning for… Show more • P&L responsible for the services products GTM & delivery of Oracle’s Autonomous data-warehouse and transaction processing cloud services & strategies across Asia Pacific (excluding Japan). Total of 5 Consulting/Practice managers and total organization size of around 90+ consultants and architects.• Lead the Oracle APAC Autonomous services GTM strategy, services leadership team partnering with sales and customer success team to increase services sales renewal & expansion positioning for enterprise customers, delivery capabilities in improved profitability across APAC by 20% within 2 quarter and generated >$2m services pipelines.• Leveraging re-usable consulting IPs where we could help customers migrate, transform and create the right data models & processes for customers’ LOB to ensure the right business outcomes with the use of Oracle Cloud technologies achieving at least 50% productivity gain.• Redesign Oracle’s Autonomous consulting teams to align with overall sales and consulting services growth plans and created a ramp-up development strategy to scale and leverage the team to be able to support outside of autonomous data practice saving overall consulting subcontractor projected costs by 30%. Show less

Central Singapore

Develop & Drive Tableau APAC services sales & delivery initiatives to review major accounts planning to drive Enterprise Software Licenses Adoption plan thru Customers Success life-cycle management. These resulted in FY18 (last quarter) forecast to drive over 30% year-on-year services revenue growth and contribute to over 30% software licenses growth. Global Services Club Achiever 2018 – Best % Services obtained globally.Lead Tableau Software Services team in transforming the Services… Show more Develop & Drive Tableau APAC services sales & delivery initiatives to review major accounts planning to drive Enterprise Software Licenses Adoption plan thru Customers Success life-cycle management. These resulted in FY18 (last quarter) forecast to drive over 30% year-on-year services revenue growth and contribute to over 30% software licenses growth. Global Services Club Achiever 2018 – Best % Services obtained globally.Lead Tableau Software Services team in transforming the Services Partners eco-systems, bringing on-board new partnerships that allows scalability for the company and further growth the services strategy achieving more than 30% Y-o-Y growth over past 2 years.Redevelop and design the Tableau Services Operation and Delivery team to align with services growth plans and services partnerships (sub-contracting service partners) transforming operations effectiveness as having services partners helping to scale the services deliveries across APAC regions effectively. Show less

Asean

Drove strategic initiatives and tactical execution across NetApp ASEAN Professional Services business increasing services attached rate of 5% to 8%. Resulted in 60% growth in services attached over 3 years leading to overall profitable of the business with margins beyond 50% increasing productivity and strategic outsourcing of delivery via partners. Lead the NetApp ASEAN Technology & Solutions Group (Pre-Sales & PS Org) into a transformation exercise to revamp the team towards a journey… Show more Drove strategic initiatives and tactical execution across NetApp ASEAN Professional Services business increasing services attached rate of 5% to 8%. Resulted in 60% growth in services attached over 3 years leading to overall profitable of the business with margins beyond 50% increasing productivity and strategic outsourcing of delivery via partners. Lead the NetApp ASEAN Technology & Solutions Group (Pre-Sales & PS Org) into a transformation exercise to revamp the team towards a journey to Go Beyond driving greater value and outcomes for our customers, partners and NetApp (Generating Pipelines for the business). Phase One resulted in USD700K additional pipelines generated within 3 months, and closure of 30% within the next 3 months.Lead and provide executive sponsorship and drive execution plans towards specific area 2020 plan of USD50m initiatives to growth the business lead by Sales, Pre-Sales, Professional Services and Marketing. A total of Top 10 Singapore initiatives were created to drive up aggressive activities, pipelines generations, alliances partnerships and solutions & portfolio conversations – BHAG goal USD50m by 2020, targeting growth rate of at least 25% YoY.Executive sponsorship and lead execution introducing the Consulting Service Design Workshop demand generation with marketing, partners generated additional pipelines worth USD6m (Products & Services) within the last 9 months. Converted 20% of pipelines generated in last 3 months.Sponsorship and execute the NetApp Consulting Service Design Workshop (SDW) in ASEAN, India, ANZ, and enabled more than 25 consultants across APAC, lifted the consultants high-level consulting conversation resulted in SDW engagements with ‘C’-level executives. Generated an additional of USD6m products and services pipelines with conversion of 20% within 12 months.Provide leaderships to a team of more than 50 professional across ASEAN including of Senior Managers, 22 Solution Consultants and 25 Service Consultants. Show less

Singapore

Drove strategic initiatives and tactical execution across NetApp ASEAN Professional Services business increasing services attached rate of 5% to 8%. Resulted in 60% growth in services attached over 3 years leading to overall profitable of the business with margins beyond 50% increasing productivity and strategic outsourcing of delivery via partners. Drove leadership initiative program for NetApp China Professional Services team resulting in increases services attached rate from 2.5% to… Show more Drove strategic initiatives and tactical execution across NetApp ASEAN Professional Services business increasing services attached rate of 5% to 8%. Resulted in 60% growth in services attached over 3 years leading to overall profitable of the business with margins beyond 50% increasing productivity and strategic outsourcing of delivery via partners. Drove leadership initiative program for NetApp China Professional Services team resulting in increases services attached rate from 2.5% to 3.07% resulted in 22.8% increase within 12 months.Built a scalable NetApp ASEAN & China professional services business by ensuring execution ensuring regular cadences with the team and keeping ourselves honest of execution and challenges, helped to grow the business by 38% for China within a year and ~20% growth in ASEAN.Grew NetApp ASEAN Professional Services organisation to the 2nd largest markets in revenue dollars above Japan & China, year-on-year growth of at least 15% for last 3 years. Club Achiever of the year!Drove NetApp Professional Service Managed/Residency Services business transforming the” traditional ways” of the team running the business to managing the business with clear roles and responsibilities, measurement and accountability resulted in 90% growth in revenue over 2 years.Provide leaderships to a team of more than 50 professional across ASEAN & China including of Senior Managers, ~45 Service Consultants and Engineers. Show less

Asean India, Korea, Hong Kong

Costing and Post Support responsibilities for Customer Support Services covering ASEAN, INDIA, Korea & Hong Kong Region.Creation of major deal reviews for deals on support strategic position and the deliverables of service level agreement together with corporate, sales and legal team that provide the structure supporting the business to enterprise customers and ensuring accountability with various functions resulted in better smooth transition of deal reviews and customer engagements… Show more Costing and Post Support responsibilities for Customer Support Services covering ASEAN, INDIA, Korea & Hong Kong Region.Creation of major deal reviews for deals on support strategic position and the deliverables of service level agreement together with corporate, sales and legal team that provide the structure supporting the business to enterprise customers and ensuring accountability with various functions resulted in better smooth transition of deal reviews and customer engagements from: * Sales —> Pre-Sales —> Professional Services —> Support —> Customer Care —> Continuous engagement. Ownership and driving US support centers leaders in driving customer success in Top Enterprise accounts in APAC and working escalation support center in driving hot and critical issues resulting in 75% dropped in highly escalated issues within 18 months (300 issues a month to ~ 70 (highly escalated issues) thru implementation of solutions sizing and determination process during pre-sales stages reducing performance and sizing challenges during pre-sales stages.Working with sales leadership, manufacturing and logistics teams to design post support strategy for specific large accounts, that including working with logistics as well third party maintenance partners which resolved parts availability from 10% unavailable during failure (RMA) to 2.5% introducing stocking over-written policies in systems to ensure better availability of spares against costs balancing.Achieved NGS (NetApp Global Support) Excellent Award of the Year! Show less

Singapore

Drove APC (American Power Conversion) South-East Asia Professional Services business from USD10m to USD15m within 12 months resulting in 50% increase in revenue thru strategic initiatives via developing services enablement & engagement thru Sales, Partners with enterprise customers. Grew and developed the APC ASEAN Customers Services & Solutions team focus on pipelines generations and identify opportunities across the regions. Grew pre-sales pipelines via strategic demand generation… Show more Drove APC (American Power Conversion) South-East Asia Professional Services business from USD10m to USD15m within 12 months resulting in 50% increase in revenue thru strategic initiatives via developing services enablement & engagement thru Sales, Partners with enterprise customers. Grew and developed the APC ASEAN Customers Services & Solutions team focus on pipelines generations and identify opportunities across the regions. Grew pre-sales pipelines via strategic demand generation programs with marketing generating more than USD5m of pipelines. Strategic Post-sales demand generation targeting existing install customers closing more than USD1.5m add-on services. Took the leadership role in the merger of MGE into APC during Schneider Electric’s acquisition. Transform and merged the 2 organisation ASEAN services team, and transform the business into an aggressive growth plans that lead the business to an impressive 50% growth in revenue within 18 months.Appointed Project Director for APC’s newly-opened regional offices including the $2 million Energy Efficient Solutions Data Centre in Singapore which is the company's second after its facility in St Louis, US accomplishing 20% ahead of projected timeline and a cost savings of 25% against budgeted amount. Show less

Singapore

Incubate local startup franchise IT service business Aces@Your Service generating 1st year revenue of $1m with Y-O-Y growth of 150% to $2.5m in 2nd year thru aggressive initiatives thru marketing, recruiting, alliances and signed up contracts with MNC customers.Strategised and developed a business model for startup Aces@Your Services driving creative business disciplines and management leading to significant growth of the business 150% in year 2.Lead and developed 150 Franchisee… Show more Incubate local startup franchise IT service business Aces@Your Service generating 1st year revenue of $1m with Y-O-Y growth of 150% to $2.5m in 2nd year thru aggressive initiatives thru marketing, recruiting, alliances and signed up contracts with MNC customers.Strategised and developed a business model for startup Aces@Your Services driving creative business disciplines and management leading to significant growth of the business 150% in year 2.Lead and developed 150 Franchisee business owners in managing their start-up IT businesses as part of Aces@Your Service program and noticeable wins was the award of a 300K annual project to a franchisee via the government.Aces@Your Service engagement with an International bank as a senior consultant that coverage 3000 users providing process improvement for desktop deployments across the bank that resulted in 40% more cost effective delivery of desktop images across bank and IT staff effectiveness. Show less

Singapore, Malaysia

Grew Iverson ASEAN support business from $2m to $5m over 4 years resulting in average growth of 37% annually, contracts from major customers MNC such as Microsoft, Singtel, JP Morgan, Diethlem, Delifrance and IKEA.Project Manager for the setup of the Microsoft Support Centre in Malaysia (Kuala Lumpur), which includes Nortel Meridian Option 11 PABX and Microsoft’s incident management tool (Microsoft Manager)，plus the recruitment and training of support centre personnel. Successfully… Show more Grew Iverson ASEAN support business from $2m to $5m over 4 years resulting in average growth of 37% annually, contracts from major customers MNC such as Microsoft, Singtel, JP Morgan, Diethlem, Delifrance and IKEA.Project Manager for the setup of the Microsoft Support Centre in Malaysia (Kuala Lumpur), which includes Nortel Meridian Option 11 PABX and Microsoft’s incident management tool (Microsoft Manager)，plus the recruitment and training of support centre personnel. Successfully completed the project in two months and ran the support services operations for Microsoft for 3 years.Successfully assisted Microsoft's Enterprise Customers migrated with minimum risks for the Y2K, the Millennium bug as part of Microsoft's outsourced support center across ASEAN.Appointed Microsoft's Exchange Server Practice escalation engineer in Singapore to help resolve critical exchange server issues. Show less

Singapore

Singapore Military Service