Andy Tran Email & Phone Number

- Clearly communicated the product vision and plan during daily scrum sessions, ensuring alignment and buy-in from both internal and external stakeholders.- Developed on-site content, technical documentation, announcements, user guides, and social media content, highlighting the product's features and advantages.- Managed the community, proactively addressed user issues, and collaborated with other teams to fix and enhance the product's UI/UX, leading to a more intuitive and engaging user experience.

- Negotiated with Plaid to deploy the ACH transfer method, resulting in a 10x increase in deposit volume.- Collaborated with Apto to issue a Debit card, reducing withdrawal time by 99%.- Worked with growth teams and developers to launch Referral and Affiliate campaigns, leading to a 20% increase in deposit volume.

- Set up an analytics dashboard, enabling real-time tracking of product performance. - Implemented a CRM system and email workflows that streamlined data collection and enhanced customer support representatives' ability to understand user interactions at each touchpoint. - Managed a 24/7 customer support team across multiple communication channels and successfully launched a loyalty program that accounted for 90% of the total volume on the platform.

- Teamed up with developers and designers to deliver the MVP in less than a month.- Strategically designed and optimized the Trial program, resulting in an 80% increase in new user sign-ups.

- Translated Paranormality by Richard Wiseman into Vietnamese named 'Tại sao thầy bói nói đúng?'

Master'S Degree, Applied Linguistics

Bachelor'S Degree, Physics