Anele Mkhize Email & Phone Number

South Africa

I thoroughly LOVE my role as a Skills Development Facilitator, finding great satisfaction in guiding individuals towards their professional goals. Having to teach trainees and take them through different Learnerships (Khulisa and Business Administration) with different credits (NQF 4). This opportunity has been incredibly motivating, as it allows me to combine my passion for education with my desire to make a meaningful impact in people's lives. Watching my trainees grow, develop new skills… Show more I thoroughly LOVE my role as a Skills Development Facilitator, finding great satisfaction in guiding individuals towards their professional goals. Having to teach trainees and take them through different Learnerships (Khulisa and Business Administration) with different credits (NQF 4). This opportunity has been incredibly motivating, as it allows me to combine my passion for education with my desire to make a meaningful impact in people's lives. Watching my trainees grow, develop new skills, and achieve their aspirations has been a deeply rewarding experience. This role has not only enhanced my own personal and professional growth but has also fueled my commitment to empowering others and making a positive difference in their careers and lives. Show less

I truly enjoyed my role as a Product Trainer for a USA and UK telecommunications campaigns. Training new employees how to use systems and whilst engaging with the customer. It was fulfilling to guide and nurture new employees. In this position, I had the opportunity to not only train but also mentor, acting as a supportive figure for the newcomers. Teaching them all they needed to know when it comes to engaging with customers professionally and how to effectively use the systems, along with… Show more I truly enjoyed my role as a Product Trainer for a USA and UK telecommunications campaigns. Training new employees how to use systems and whilst engaging with the customer. It was fulfilling to guide and nurture new employees. In this position, I had the opportunity to not only train but also mentor, acting as a supportive figure for the newcomers. Teaching them all they needed to know when it comes to engaging with customers professionally and how to effectively use the systems, along with ensuring they understood all necessary processes and procedures, was incredibly rewarding. Witnessing the trainees progress from the initial nesting phase to becoming fully operational (BAU) has been an amazing and gratifying experience. Show less

Durban

As a Quality Analyst, I learnt the critical importance of delivering exceptional service to customers and clients. This role emphasized the necessity of doing the right thing even when no one is watching and improved my attention to detail. Working behind the scenes to identify and implement improvements in call quality was highly fulfilling. Conducting QA sessions and providing targeted assistance to those struggling with specific aspects of their performance further reinforced the value of… Show more As a Quality Analyst, I learnt the critical importance of delivering exceptional service to customers and clients. This role emphasized the necessity of doing the right thing even when no one is watching and improved my attention to detail. Working behind the scenes to identify and implement improvements in call quality was highly fulfilling. Conducting QA sessions and providing targeted assistance to those struggling with specific aspects of their performance further reinforced the value of support and continuous improvement. This experience has profoundly shaped my commitment to excellence and integrity in all professional endeavors. Show less

Durban, Kwazulu-Natal, South Africa

As a webchat sales agent for TalkTalk, I had the pleasure of assisting UK customers, which proved to be an incredibly fulfilling experience. Engaging with customers online, understanding their needs, and guiding them through the purchasing process was not only rewarding but also highlighted the importance of excellent customer service.One of the most gratifying aspects of my role was closing sales. Each successful transaction was a testament to my ability to connect with customers… Show more As a webchat sales agent for TalkTalk, I had the pleasure of assisting UK customers, which proved to be an incredibly fulfilling experience. Engaging with customers online, understanding their needs, and guiding them through the purchasing process was not only rewarding but also highlighted the importance of excellent customer service.One of the most gratifying aspects of my role was closing sales. Each successful transaction was a testament to my ability to connect with customers, address their concerns, and provide them with the right solutions. The sense of accomplishment that came with closing a sale was unmatched, as it reflected my dedication and expertise in the field.I was particularly proud of my performance in terms of Net Promoter Score (NPS). My consistent high scores were a reflection of my commitment to ensuring customer satisfaction. I took great pride in being known as the "queen of NPS," achieving top scores weekly. This recognition was a result of my focus on delivering exceptional service, understanding customer needs, and fostering positive interactions. I really enjoyed being a webchat sales agent. Show less

Durban, Kwazulu-Natal, South Africa

My experience as a webchat customer service agent was incredibly exciting and fulfilling. I thrived on the dynamic environment, where I had the opportunity to assist more than two customers simultaneously. While managing multiple conversations was challenging at first, the support and training I received helped me quickly adapt. As I grew more confident and skilled, I began to truly enjoy the fast-paced nature of the role. The satisfaction of resolving customer issues and providing excellent… Show more My experience as a webchat customer service agent was incredibly exciting and fulfilling. I thrived on the dynamic environment, where I had the opportunity to assist more than two customers simultaneously. While managing multiple conversations was challenging at first, the support and training I received helped me quickly adapt. As I grew more confident and skilled, I began to truly enjoy the fast-paced nature of the role. The satisfaction of resolving customer issues and providing excellent service made the job so engaging that I often forgot it was work. Show less

Greytown, Kwazulu-Natal, South Africa

Bachelor Of Commerce Honours, Management

Bachelor Of Social Science, Psychology And Management

Gr9 - Matric

Grade 8