Enterprise Project Management Office (EPMO) o Piloting and working in Hybrid development model employing Agile and Waterfall methods and deliverables. o Governing needs to satisfy global audit, enterprise and business desires while completing the project.o Guiding teams through initial design stages through formal business requirements completion. o Consults as Subject Matter Expert (SME) on EPMO processes and Bread Financials’ Software Development Lifecycle.o Reviews and analyzes processes to identify opportunities for increased effectiveness.o Coaches and mentors associates with focus on continuous improvement.o Perform front end business analysis on requests depending on assigned classification and category. Evaluation could be a combination of strategic fit, financial justification, business case, strategic briefs and impacted backend systems to be presented to a governing committee.o Identify stakeholders and conduct working sessions for business requirement including documentation in variety of approaches. o Pioneered identifying synergies across Retail Imperatives, resulting in improved resourcing and scheduling. o Instrumental partner in the vendor management process and RFP for the Complaint Management System.o Extensive IT experience in IT drove opportunities in non-business requests in Infrastructure, Information Security and Tools.o Collaborated & streamline processes to get more done in less time across various channels.o Created, documented, trained, and obtained enterprise consensus for publishing a 3rd party vendor process. o Able to focus at micro and macro levels for enterprise strategy. o Skilled at bringing a business ask to a mutual satisfactory conclusion o Anticipating business needs prior to being asked. o Extensive experience fostering relationships and managing 3rd party partners. o Created, documented, and obtained approval for Project Financial Model. Collaborated with Finance and Business.

Spanned areas of Retail Branch Administration, Human Resources, Risk & Operations, and Retail IVR. o Performed business analyst duties encompassing application/system updates which were governmental regulations or mandates, corporate initiatives and system enhancements in nature. Daily interactions with end-users fielding their questions, concerns or recommendations for enhancements. o Agile Team Scrum Master - Instrumental in creating and implementing an agile production defect process for Retail IT that reduced the number of production defects by 90%. o Trained teams on utilizing HP Quality Center for defect tracking and resolution. o Mentored new team members. o Self-taught database queries in a data warehouse repository to provide statistics to upper management.o Trained Human Resource Technology team in use of Quality Center tools and Project Management methodology.o Combined various tools (WRM, Lotus Notes, QC, and SharePoint) to create a one-stop tool allowing the group to track and monitor projects. o Performed SOX audits on HR applications and presented results in discovery to Legal and Compliance groups and educated staff members.o Responsible for BSA and PM duties for numerous corporate initiatives, including all stages of the software development life cycle from Business Analyst scope, design activities, through Quality Assurance testing and implementation. o Created a UAT testing lab working with real estate, telephony, architecture and leadership. o Worked to transition development platform from internal area to a 3rd party vendor.o Ambassador for questions spanning retail areas of knowledge.o Provided senior leadership with reporting on various topics and projects.