Angela Bunch Email & Phone Number

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Monitored regional work queue in Salesforce for benefit investigation requests
• Determined coverage eligibility by completing medical and/or pharmacy benefits investigation
• Educated physician offices and patients on Janssen Carepath medications and resources
• Screened patients for foundation and state-assistance programs to help with out-of-pocket cost
• Documented encounters while maintaining confidentiality and privacy regulations
• Reported Adverse Effects (AE) to manufacturer and refer patient to medical information as appropriate

Cary, NC

• Verified pharmacy and medical benefits for specialty medications, Cosentyx and Teva
• Initiated prior authorization for specialty medications
• Discussed benefits investigation/eligibility with patient and prescriber
• Coordinated scheduling and shipment with pharmacy benefit manager
• Screened patient for financial assistance
• Implemented the mission and vision of Biologics Inc. in providing outrageous customer service

Chapel Hill, NC

• Analyzed patient’s financial situation and strategized a financial plan including applying for financial assistance programs
• Coordinated with front desk staff in collection of bad debt in order to meet monthly quotas
• Supported UNC Healthcare’s mission and vision in providing exemplary customer service
• Contacted insurance companies to obtain benefits/eligibility, as well as authorizations
• Researched denied claims and follow necessary procedures to appeal and secure reimbursement

Greensboro/Winston-Salem, North Carolina Area

• Answered all incoming telephone calls and respond accordingly
• Obtained correct information for record requests and forward all requests to appropriate file clerk for completion
• Facilitated confidential faxing of medical records for patient care
• Scanned loose material, ED charts, rehabilitation visits, and completed release of information forms into Access Anywhere
• Performed other duties and responsibilities as assigned by Associate Director

Smithfield, NC

• Transcribed medical reports, correspondence, records, patient-care information, and administrative material in printed or electronic form for psychiatrists’ and mental health clinicians’ review
• Translated medical jargon and abbreviations in their expanded forms to ensure the accuracy of patient and health care facility records
• Assisted medical records in maintaining client records by filing correspondence, coding client encounters, process records’ request, and closing discharged clients’ records
• Used mailroom meter machine to post facility mail and certified letters
• Performed departmental obligations in the absence of supervisor

Information Technology

Diploma, Medical Insurance Specialist/Medical Biller

Diploma, Medical Office Management/Administration