Split role between Global Scheduling Manager and Talent Development Analytics Specialist. As Global Scheduling Manager, created tools and methodologies for global technical training schedule, including analysis of course cadence, student enrollment, lab utilization, and cancellation trends for 400 virtual sessions annually. Managed virtual employee based internationally. Defined processes for system changes, including testing and creating implementation plan. As Talent Development Analytics… Show more Split role between Global Scheduling Manager and Talent Development Analytics Specialist. As Global Scheduling Manager, created tools and methodologies for global technical training schedule, including analysis of course cadence, student enrollment, lab utilization, and cancellation trends for 400 virtual sessions annually. Managed virtual employee based internationally. Defined processes for system changes, including testing and creating implementation plan. As Talent Development Analytics Specialist, created a dashboard to track participation in all talent development programs. System administrator for LinkedIn Learning, River/MentorCliq mentoring, and other tools, uploading content, managing licenses, pulling reports, providing internal training, and end-user troubleshooting. Show less

Bourbon Trailers manufactured steel grain hopper trailers and groundload cattle trailers. As the Business Ops Manager in a small start-up company, I was responsible for everything beyond the manufacturing floor, including people management, marketing, sales, inventory, web design, hiring, etc.

Contracted through Gilmore Global Logistics. Managed internal customer training accounts, including all reporting, orders, materials requirements. Coordinated global team to streamline and flowchart one training process for all regions.

As Business Operations Manager, I led a team of 8 Customer Service Representatives in digital printing facility specializing in training documentation. Developed new business opportunities and owned all aspects of customer service. Coordinated implementation for new customers, defined processes, trained CSRs, prepared quarterly reports, and owned all customer relationships.