Angela Torres Email & Phone Number

Miami, Florida, United States

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner• Address customer complaints and resolve issues by following company policies and procedures• Manage and prioritize a high volume of customer interactions on a daily basis• Maintain accurate and up-to-date customer information and records• Escalate complex customer issues to the appropriate department for further investigation• Provide technical support and troubleshooting assistance to customers• Cross-sell and up-sell products and services to customers, as appropriate• Meet or exceed individual and team performance goals and metrics• Collaborate with team members to identify and resolve systemic customer service issues• Stay current with company products, services, and promotions to effectively answer customer questions• Continuously seek opportunities for improvement and provide feedback to management on customer needs and concerns.

Miami, Florida, United States

• Provide direct one-on-one support to individuals with behavioral and emotional needs• Implement behavior intervention plans, track progress and make modifications as needed• Collaborate with interdisciplinary teams, including therapists, teachers, and care coordinators, to develop and maintain positive behavior support plans• Provide positive reinforcement and redirection to individuals to encourage appropriate behaviors• Facilitate social skills groups to improve social interaction and communication• Teach functional life skills, including self-care, domestic, and leisure activities• Document daily observations, progress, and incidents in a timely and accurate manner• Attend and participate in team meetings, case conferences, and trainings• Maintain positive relationships with individuals, their families, and community partners to ensure a positive and supportive environment.

Homestead, Florida, United States

• Provide support and supervision to youth residents at a homeless shelter• Facilitate recreational and educational activities to promote youth development and engagement• Ensure a safe and secure environment for youth residents by enforcing rules and regulations• Offer crisis intervention and de-escalation strategies to address behavioral issues• Provide basic needs support, such as meal preparation and hygiene assistance• Maintain accurate and up-to-date documentation of youth behavior and progress• Connect youth residents to community resources and support services• Collaborate with interdisciplinary teams, including case managers and mental health professionals, to address the needs of youth residents• Attend and participate in staff meetings, trainings, and ongoing professional development opportunities• Build positive relationships with youth residents to create a supportive and inclusive environment.

Miami, Florida, United States

• Sort and distribute incoming and outgoing mail, packages, and documents to appropriate recipients• Operate mailroom equipment such as franking machines, folder inserters, and mailing machines• Prepare and process bulk mailings using postage meters and address labeling systems• Maintain inventory of mailing supplies and place orders as needed• Assist in loading and unloading deliveries and shipments• Ensure all mail and packages are processed in accordance with postal regulations and company policies• Record and maintain logs of incoming and outgoing mail and packages• Ensure mailroom is clean, organized, and secure at all times• Provide support to other departments as needed• Continuously monitor equipment performance and report malfunctions to the appropriate parties.

Miami, Florida, United States

• Respond to inbound calls from potential customers to promote Direct TV products and services• Provide customers with information about product features, pricing, and benefits• Identify customer needs and match them to the appropriate Direct TV packages and services• Meet or exceed individual and team sales targets• Handle customer inquiries and objections effectively• Accurately enter customer information and account updates into the customer database• Follow up with customers to ensure their satisfaction and resolve any issues• Collaborate with cross-functional teams to resolve customer issues• Attend and participate in sales training and coaching sessions to continuously improve sales techniques• Stay current with company products, services, and promotions to effectively answer customer questions.

Bachelor Of Science - Bs, Computer Software Engineering

Education record