Angela Torres Email & Phone Number

Miami, Florida, United States

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Address customer complaints and resolve issues by following company policies and procedures
• Manage and prioritize a high volume of customer interactions on a daily basis
• Maintain accurate and up-to-date customer information and records
• Escalate complex customer issues to the appropriate department for further investigation
• Provide technical support and troubleshooting assistance to customers

Miami, Florida, United States

• Provide direct one-on-one support to individuals with behavioral and emotional needs
• Implement behavior intervention plans, track progress and make modifications as needed
• Collaborate with interdisciplinary teams, including therapists, teachers, and care coordinators, to develop and maintain positive behavior support plans
• Provide positive reinforcement and redirection to individuals to encourage appropriate behaviors
• Facilitate social skills groups to improve social interaction and communication
• Teach functional life skills, including self-care, domestic, and leisure activities

Homestead, Florida, United States

• Provide support and supervision to youth residents at a homeless shelter
• Facilitate recreational and educational activities to promote youth development and engagement
• Ensure a safe and secure environment for youth residents by enforcing rules and regulations
• Offer crisis intervention and de-escalation strategies to address behavioral issues
• Provide basic needs support, such as meal preparation and hygiene assistance
• Maintain accurate and up-to-date documentation of youth behavior and progress

Miami, Florida, United States

• Sort and distribute incoming and outgoing mail, packages, and documents to appropriate recipients
• Operate mailroom equipment such as franking machines, folder inserters, and mailing machines
• Prepare and process bulk mailings using postage meters and address labeling systems
• Maintain inventory of mailing supplies and place orders as needed
• Assist in loading and unloading deliveries and shipments
• Ensure all mail and packages are processed in accordance with postal regulations and company policies

Miami, Florida, United States

• Respond to inbound calls from potential customers to promote Direct TV products and services
• Provide customers with information about product features, pricing, and benefits
• Identify customer needs and match them to the appropriate Direct TV packages and services
• Meet or exceed individual and team sales targets
• Handle customer inquiries and objections effectively
• Accurately enter customer information and account updates into the customer database

Bachelor Of Science - Bs, Computer Software Engineering

Education record