Providing holistic and spiritual based products to aid in mental and physical wellness.

• Assists Benefits Director with ACA reporting where needed.• Organizes and files all electronic and paper form benefit documents, including plan documents,• summaries, client specific benefit plan information and worksite employee enrollments.• Includes but is not limited to running system reports to identify newly eligible worksite employees• Assists with the preparation, rollout and execution of all functions related to Annual Enrollment.• Secures and maintains Benefits and HR Service vendor and service partner relationships, while consistently focusing efforts on exceptional service and quality control. • Runs reports that provide data related to new worksite employee emails. • Proposes and provides forms, tools and resources that add value to internal operations, including standard operating procedure creation and updates.• Acts as a liaison for third party administrators to resolve discrepancies between enrollment and payroll contributions, audits all vendor invoices.• Champions and supports the Infiniti HR corporate wellness program (internal employees).

Imaging Center

Review new applications to determine acceptability, enter applicable information into policy management system, and oversee application through workflow processesManage steps of workflow for renewal of professional liability policies, in concert with the applicable Underwriter, including issuance of the correct policy, supplemental forms, and deliveryManage and process all Oasis transactions of policy changes with accurate distributionCoordinate functions of policy management within defined workflow processes, routing to the Underwriter as indicated and within the defined timeframeUse IT programs supporting Underwriting functions, including Oasis, OnBase, OnBase Workflow, Microsoft Office, and Medical Mutual’s Policyholder Services (PHS)Index all documentation into OnBase in a timely and accurate manner for retentionPromote and support customer use of PHSProvide accurate and timely management of all Workflow queues and processingServe as customer support of assigned territories, along with responsible Underwriter

Customer service focused while servicing medical malpractice insurance customers by verifying current and past insurance coverage, providing claim history reports. Respond to credentialing inquires from healthcare and third-party organizations. Manage mass distribution of Certificates of Insurance to designated hospitals.

Custimer service focus while processing of patient financial and demographic information, complete pre-registration for insurance purposes, collect co-pays and past due payments, make initial appointments as well as follow up appointments, assist patient with prescription refill requests. In medical records responsible for scanning and uploading medical records from outpatient services into Electronic Health Record(EPIC). Responding to medical record requests from specialty offices, disability and medicare offices as well as transferring of medical offices.

Perform recruitment and network monitoring by researching and identifying new providers for behavioral health network and employee assistance network. Interfaces with care managers, claims, credentialing departments to resolve inquiries. Obtain authorization and pre-certifications for mental health facilities and respond to provider complaint inquiries. Assist providers with credentialing and re-credentialing process. Overseen exception request for network approval and made recommendations for contracting.

Research request changes and updates to provider demographics and provider rosters. Oversee new and renewal ancillary and standard professional provider agreement process. Assisted in the initial and re-credentialing process of managed care providers. Act as a liaison between claims, customer service and provider relations with complex claim issues, errors in provider set up and fee schedule. Assisted with provider education on new processes and changes as well as the implementation of NPI claim submission.