Angela Cummins Email and Phone Number
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Service | Quality | Reliability | Efficiency | Solutions These attributes drive my desire to assist customers in finding the best solutions.✱ At CVS Specialty Pharmacy, where I serve cancer patients, I am the top customer service representative for bringing patient issues to completion. ✱ My quality scores typically rank 95% to 100%. Some of the calls from cancer patients are tough to handle. Often, as we work to resolve the issue, the patient says, "I will die without this medication." Knowing this to be true, I do everything in my power to assist them.✱ Often, I am recognized by both patients and colleagues for excellent customer care. CVS Specialty Pharmacy upper management commended me for consistently receiving a 10 out of 10 in after-call patient reviews.My background includes years of customer service, communications, project management, and inside sales with our family business. I am a quick learner, coachable, highly-detailed, tenacious, and adaptable.I have worked in a variety of industries, including warehouse and retail fulfillment, pharmaceutical, agriculture, animal health, education, telecom, e-commerce, law, hospitality, and manufacturing.My passion is simplifying complex issues and communicating with other departments and vendors to satisfy a need or solve a problem.✔ Commended by CVS Specialty Pharmacy upper management for continuously receiving a 10 out of 10 in after-call patient reviews✔ Recognized consistently as the top customer service representative who brings patient issues to completion✔ Achieve ongoing customer service Quality scores in the range of 95% to 100%✔ Worked in the high-energy jet.com consumer goods fulfillment warehouse, which was modeled after Amazon and later purchased by Walmart
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Pharmacy Service Representative, OncologyCvs HealthShawnee, Ks, Us
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Pharmacy Service Representative, OncologyCvs Health Oct 2018 - PresentLenexa, Ks 66216✱ As a pharmacy service representative, I assist cancer patients by capturing patient orders accurately so the medication arrives on time and as requested, Also, I help with insurance and copay assistance. I work in the Center of Excellence for Oncology, and am trained in highly-regulated specialized therapies.✱ The most common medication costs more than $20K per month. I successfully assist patients in finding funding for the cancer medication. This often involves calming the patient, reassuring them that we will assist them through this difficult time and actively listening to their concerns -
E-Commerce Fulfillment AssociateJet.Com Sep 2016 - Sep 2018Edgerton, Ks✱ Operated e-commerce in the trenches by learning online retail fulfillment from the ground up at jet.com.✱ Handled various aspects of product receipt and merchandising, order fulfillment, quality control and shipping. Jet (now owned by Walmart) aggressively competed with Amazon. -
Public Relations Specialist (Contract)Husch Blackwell Jun 2015 - Dec 2015Kansas City, Missouri AreaManaged PR for attorneys under tight deadlines. Wrote media releases and developed targeted lists. Followed up with media, briefed attorneys, arranged interviews and provided materials.✱ Created news ideas to position attorneys with trending media and secured interviews.✱ Handled interview coordination for firm with 600 attorneys across 16 offices.✱ Oversaw development and production of attorney-hosted live webinar on legal impacts of drones. Targeted media were present, national and regional business and trades . Webinar was filled to capacity. Content appeared in two business blogs that afternoon and several other articles were published the following week. -
Director Of MarketingKansas State University Olathe Innovation Campus Jun 2014 - May 2015Olathe, KansasDeveloped and executed impactful marketing strategies and informational campaigns in partnership with cross-functional team members. Drove e-mail marketing strategy.✱ Created marketing and communications programs for K-State Olathe, focusing on graduate level students in animal health, food science, bioscience and bioengineering.✱ Directed multi-segment email marketing program. Created, wrote and developed email series and campaigns including video, drove strategy and execution, leveraging data to shape communication.✱ Orchestrated the KSO identity and key messaging with CEO and vice provost. Developed staff and instructor feedback processes and collaborated with CEO on final messaging. -
Public Relations Specialist (Freelance)Woodruff Sweitzer Feb 2014 - May 2014Kansas City, Missouri Area✱ Wrote media recaps for Koch Industries and AMVAC. Handled media relations for Koch✱ Handled media relations push to announce nominations of Monsanto 2014 America’s Farmers Mom of the Year. Final tallies beat 2013 and was nearly the all-time high with922 nominations.✱ Wrote Point of View for the AMVAC SmartBlock product regarding adoption of Social Media.✱ Researched and recommended pet events throughout the U.S. for Abbott Animal Health, to promote a diabetes monitoring system. -
Senior Marketing Communications Manager | Online Marketing StrategistSor Inc. Apr 2011 - Aug 2013Lenexa, KsManaged website, search engine optimization, social media and all other online marketing. ✱ Won the Business Marketing Award for SOR international website.. Led the strategic planning, creation, development and optimization of the award-winning website. Wrote web pages and cross-functionally managed the writing of 700 pages of technical content. Supervised Search Engine Optimization (SEO). SOR used that website model for many years✱ Wrote and executed marketing communications materials for product launches, e-newsletters, print and online advertising. Handled leads generation and management.✱ Increased web Requests for Quotes by 250%.✱ Increased web traffic by 19%.✱ E-mail newsletter had 14% higher open rate than industry standard and click rate was 9% higher than industry standard (used Mail Chimp platform). -
Business Owner | Cmo | FounderDynamic Dogs Inc. Mar 2010 - Mar 2013Shawnee, KsCreated a companion animal startup, primarily selling a leash, invented by the founders, which stops a dog from pulling within minutes. Went from selling 200 leashes to more than 25,000 leashes into PetLand, boutique stores, at home shows, pet shows, community events and online. Patent pending. Business purchased by Cummins and Associates.
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Director Marketing, Marketing CommunicationsC2Ag/Binmanager Jul 2009 - Jan 2010Blue Springs, MoManaged all aspects of public relations and marketing, including electronic video mails, video production, e-mail blasts, trade shows, webinars, electronic surveys, brochure production, and press releases.✱ Developed new product strategy with successful marketing launch resulting in immediate sales.✱ Cultivated dealer relationships to drive sales after every dealer meeting
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PresidentCummins Marketing And Communications Group Nov 2008 - Jun 2009Public Relations, Media Relations, Research, Marketing Strategy, Collateral Development, Special Events, Web Strategy, Writer, Blogging, Social Media
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Product Marketing Manager, Online Advertising & Search Engine Optimization & Small Business StrategyEmbarq Dec 2007 - Nov 2008Overland Park, KsManaged on-line advertising revenue generation for high-speed Internet portal, myembarq.com,which had a total run rate of $8.6M. • Identified, developed, executed and managed internal and external online opportunities, including strategic partnerships and online advertising, which encompassed behavioral targeting, social media, mobile advertising and search engine optimization.• Developed online strategy for small business site to increase revenue by 10%. Revenue increased by 12%.• Managed small business site, with continued enhancements based on best-in-class portals and competitive activity.• Created search engine optimization RFP, interviewed firms and managed execution. • Managed online advertising using ad networks. Identified new ways to increase revenue, including e-mail advertising, contextual advertising and rich media.• Developed and managed a mobile advertising trial, including writing a blog for testers.• Prepared weekly executive summary reporting with analysis of variances and revenue forecast. Reporting was distributed among enterprise senior management. -
Marketing Manager, Business Mid/Large SegmentEmbarq 2003 - 2007Developed and managed strategic programs for the mid- and large-market segments. Managed $870M local voice product portfolio, including e-mail, direct marketing and product launches. Managed creation of collateral, marketing campaigns and sales support.• Achieved revenue growth of 1.5% for the lead product in a declining market.• Led the planning, marketing and execution of customer events, resulting in $4M in sales.• Received Embarq Acclaim Award. Managed direct and e-mail marketing, leveraging data to shape content..
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Program Manager Wireless Applications, Sprint Pcs.ComSprint 2000 - 2003Led the 3G launch of the mobile applications for Games, Ringers and Screen Savers.• Led an enterprise-wide, cross-functional team. Launched Sprint Vision 3G wired and wireless web applications (Games, Ringers and Screen Savers) accessed by more than 4 million customers per month through the Sprintpcs.com portal. I organized this software development project, coordinated activities among multiple cross-functional departments, created and implemented a detailed project plan, supervised programming staff on a daily basis and delivered the project on time.• Awarded Sprint Values Excellence honor for the “Ringers & More” product launch. -
Director, Marriott Rewards And Sales Products ManagerMarriott International, Bethesda, Maryland 1998 - 2000Managed all facets of the Marriott Rewards program and a five-person staff. Led the expansion of Marriott Rewards internationally into Hong Kong, Japan, Germany and the United Kingdom, on time and within budget -
National Account Director, Mead Johnson NutritionRtc 1996 - 1998RTC DIRECT/WPP GROUP, Washington, D.CWorked on management team of Washington, D.C.’s largest direct marketing agency.• Managed five-person staff for Mead Johnson Nutritionals infant formula “Enfamil Family Beginnings,” a direct marketing campaign for 2M mothers to incent exclusive Enfamil purchases. Managed the creation and production of 27 mailings annually.• The Enfamil Family Beginnings campaign, which achieved an 87% recall and a four-to-one return on investment, won a DMA ECHO award due to the strategy, creativity and results. The campaign achieved a 45% cumulative response rate and helped Enfamil move to number one in market share.• The RTC work for Mead Johnson Nutritionals (Enfamil) CRM program was named in the Top Ten Loyalty Programs of the 1990s at the Direct Marketing Brand Conference in 1999.
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Marketing Manager, Long DistanceSprint Mar 1994 - Nov 1996Managed Direct Marketing and the “Sprint Rewards” loyalty program for more than 3M customers.• Within weeks, developed a combined domestic and international “Sprint Rewards” program, with revenue projected at $230M (trended significantly above forecast).• Managed successful loyalty promotions during intense competition, including a program that was in-market in less than 45 days and achieved a 33% revenue improvement.• Managed first-tier advertising, direct marketing and promotions agencies.• Managed highly-targeted, multi-versioned direct mail to 1.5M customers.
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National Account SupervisorBernstein-Rein Advertising 1992 - 1994Developed marketing and advertising programs for the $60M Blockbuster Video account , including development of the “Make It A Blockbuster Night” slogan.• Doubled merchandising account revenue from $1.5M to $3M within two years.• Led retail promotions development, negotiation and execution with partners, including MTV, the Olympic Committee, Disney, FOX TV, NBC, Sega Genesis, TCBY and Philips.• Supervised fulfillment and shipping of fulfillment houses for 3,000 stores. -
Promotions Manager | WriterHallmark Cards And Hallmark Properties 1987 - 1992Managed consumer and retail sales and marketing communication programs and collateral for numerous product lines across four national channels. Wrote sales and consumer marketing materials.• Worked with independent and public television stations to promote the Emmy-award-winning Zoobilee Zoo, including a fan club targeted at children 4-11 years old.• Managed external partnerships, including Hasbro, Mattel, Fisher-Price and Crayola. Created promotional programs with partners to extend licensing revenue.
Angela Cummins Skills
Angela Cummins Education Details
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Graduated With Honors
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Journalism And Mass Communications
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Online Marketing Certification
Frequently Asked Questions about Angela Cummins
What company does Angela Cummins work for?
Angela Cummins works for Cvs Health
What is Angela Cummins's role at the current company?
Angela Cummins's current role is Pharmacy Service Representative, Oncology.
What is Angela Cummins's email address?
Angela Cummins's email address is an****@****ail.com
What is Angela Cummins's direct phone number?
Angela Cummins's direct phone number is +191389*****
What schools did Angela Cummins attend?
Angela Cummins attended Kansas State University, Kansas State University, Johnson County Community College.
What are some of Angela Cummins's interests?
Angela Cummins has interest in Leadership, Print Production, Direct Marketing, Customer Relationship Marketing, Team Building, Database Marketing, E Mail And Web Based Campaigns, Social Media, Strategic Partnerships, Loyalty Marketing.
What skills is Angela Cummins known for?
Angela Cummins has skills like Email Marketing, Integrated Marketing, Online Marketing, Marketing Communications, Social Media Marketing, Direct Marketing, Product Marketing, Marketing, Marketing Strategy, Advertising, Marketing Management, Online Advertising.
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