Angela Hicks Email & Phone Number

Charlotte, North Carolina, United States

Conover, Nc

(Formerly BSN medical) Set up infrastructure and managed the Product Services Department relocated from BSN medical in Mexico. Primary functions were ensuring customer credits were promptly processed and leading the department to recover any material that could be re-worked and returned to inventory. Validated system updates, coordinated efforts to modify SAP to provide metrics for performance analysis, and ensured employees were well trained on DWI/SOP processes and procedures. Instrumental in successfully managing specific re-work projects to meet stringent relabeling requirements.

Hildebran, Nc

(Formerly Peds Legwear) Coordinated efforts between Sales, Design, Marketing and Product Development associates to implement the business plan for brand and private label programs (lead for the private label accounts). Managed PLM work flow and facilitated launch of seasonal programs to ensure timeliness and accuracy. Additional responsibilities included market research, competitive analysis, product analysis/positioning, and development of presentation materials.

Hildebran, Nc

(Formerly Peds Legwear). Responsible for development of products for assigned programs. Collaborated with Design to prepare technical packets to communicate with factories. Ensured development samples and pricing were received timely for customer presentations. Requested full technical analysis of selected products and approved top-of-production samples and packaging materials. Maintained a source tracking sheet for all programs in order to communicate development status with all relevant internal departments.

Procured MRO items, packaging, and outside processing related to shoporders (utilizing BPCS).

February 2009 - September 2014 (Computer Template Pattern Specialist): Maintained business relationships by servicing the top priority accounts and fielding calls from customers and patients requesting assistance for the Custom Seamed Division. Responsibilities included order/quote entry utilizing SAP, design of custom orders utilizing AutoCAD or hand-drawn patterns, support to outside sales team, fitter training to therapists and internal employees, and development of PowerPoint presentations for improved product awareness and understanding.March 2008 - February 2009 (AP Specialist): Transitioned and set up A/P from corporate office and maintained all processes including receiver/invoice reconciliation, data entry and payment. May 2005 - March 2008 (International Customer Service): Serviced global affiliate accounts

Hickory, Nc

Instrumental in all aspects of developing a new wholesale division for an existing retail company. Included determination of product line, pricing and marketing channels, procurement of customers, and establishment of sound business relationships to ensure continued sales growth.

Directed sales team to acquire new business and ensured existing accounts were maintained both in sales and customer service. Participated in extensive travel to present products and marketing programs through customer visits and trade shows nationwide. Coordinated efforts with manufacturing to ensure customer orders were prioritized and processed timely.

Bachelor Of Science (Bs), Business Administration, Magna Cum Laude

Honor Graduate