Angela Daniels, Msae, Ssgb Email & Phone Number

San Francisco, CA, US

- Own the overall relationship with Enterprise customers in targeted verticals, working with customers from Software engineers to CISO/ CIO/ VP level executives - Responsible for a top 10 customer, focused in maximizing satisfaction and continued revenue growth - H1 2024, responsible for a $9.6M quota, and met $9.3M (98%) of goal. - Maintained $7.4M in.

Newark, California, US

• Responsible for New Business revenue generation of $230K ACV; $595K ECR in 4 months
• Developed strong relationships with internal channel owners focusing on new business opportunities, & pipeline generation
• Leveraged relationships to support strategic sales efforts for unique channels sales on multi-product programs
• Partnered with team of 8-10 Sellers, outlining client business objectives and developing solutions & strategies to maximize opportunity potential
• Partnered on development of New Logo Sales team, as VOC product expert & solutioning lead
• Lead Client pitch calls to execute in-depth technology demonstrations of VOC platform and product overviews for strategic client conversations

Newark, California, US

• Responsible for meeting corporate revenue growth goals & targets, managed a book of business ranging from $1-3.5 Million in 2020 & 2021
• Received Sales Achievement Award in 2021
• Closed $3.2M ECR in new business; $320K ECR in renewals in 2020-2021
• Ownership of 16-20 key strategic accounts focused on revenue generation and client management
• Responsible for the retention and expansion of existing Client business by developing a Strategic Account Plan and supporting opportunities with key stakeholders
• Understand corporate structures to uncover new stakeholders within an organization

Newark, California, US

• Project manager of customer experience analytics projects for multiple clients, utilizing data to identify gaps and develop recommendations. Using CAPM project management skills to lead the project team.
• Execute statistical analysis on large data sets using Excel Data Analysis Toolpack and other data management tools. Employing Six Sigma and economic knowledge.
• Analyze and aggregate large reports to identify opportunities around cost savings, process efficiencies, and to improve the overall customer experience.
• Use PowerPoint extensively to create presentations displaying data with graphics. Able to create data-driven deliverables quickly and efficiently.
• Maintain ongoing communication with the client ensuring project updates are executed and documented for the proper stakeholders.
• Manage employees on & off project teams and develop their skills. Train them on project management, communication, time management skills and analysis techniques.

Newark, California, US

• Project manager on fast paced, data and deadline driven work stream. Using CAPM project management skills to lead the project team.
• Execute statistical analysis on large data sets using Excel Data Analysis Toolpack and other data management tools. Employing Six Sigma and economic knowledge.
• Analyze and aggregate large reports to identify opportunities around cost savings, process efficiencies, and to improve the overall customer experience.
• Deliver multiple decks a month; showing trended data, incremental changes and drivers, and highlight recommendations on how to improve the experience.
• Use PowerPoint extensively to create presentations displaying data with graphics. Able to create data-driven deliverables quickly and efficiently.
• Maintain constant communication with the client ensuring project updates are executed and documented for the proper stakeholders.

Newark, California, US

• Conduct observational analysis on customer service interactions. Common analysis types: root cause, call driver, correlation, trending, path/customer journey mapping and more...
• Analyze interactions to solve specific problems and create solutions that are cost saving, increase efficiency, and better the overall customer experience
• Conduct analysis on large data sets using a variety of tools for data management and analysis
• Deliver Month-over-Month/Trended Reports as needed for the client
• Employ CAPM project management skills when managing large ongoing projects.
• Maintain constant communication with the client, manage status meetings, and build rapport with client to build relationships.

Dearborn, MI, US

• Conduct and analyze primary and secondary research to develop actionable results and strategies for client needs and/or internal education
• Analyze retail industries to identify ways to improve the sales process and customer experience
• Identify and research retail trends, analyze consumer behaviors and influences, and use findings to develop new business strategies
• Create secondary research reports on prospecting industries and brands, assist in lead generation to support national account executives
• Develop research goals, determine best methodology, analyze quantitative survey data to create actionable results
• Researched and identified case studies to support the findings of the EWI White Paper “ROI on Retail Design” written in conjunction with the Vice President of Retail Strategy and sponsored by the Association for Retail.

Tempe, AZ, US

• Distributed monthly survey in partnership with the Institute of Supply Management
• Analyzed and interpreted survey data using qualitative and quantitative methods in Qualtrics
• Created the monthly press-release: “Manufacturing ISM Report on Business” which is distributed to companies in the Greater-Metro Milwaukee area and is used to measure business activity in the manufacturing sector

• Assisted the Director of Business Development in marketing and sales efforts
• Conducted market research on health insurance and insurance software industries
• Analyzed global and domestic insurance and insurance software markets

Milwaukee, WI, US

• Assisted University Advancement Associates managing CRM system, inputting donor relations data
• Researched donors and contacted alumni regarding fundraising opportunities
• Assisted with promotional development for University events

Milwaukee, WI, US

• Managed the student callers, motivated and encouraged them to reach donation goals and managed the overall activities of the work shift.
• Coached new callers on how to cold call alumni when fundraising, held training sessions for callers
• Conducted follow up interviews with callers to evaluate their performance through out the semester.
• Call Marquette alumni, families and friends to solicit funds and donations to the University.
• Total Funds Raised: $14,825.00

- Answered phone calls from Wisconsin constituents concerning Senator Kohl's activities and political actions. - Learned to think strategically on my feet and quickly find answers to questions.- Performed general office tasks, including: coping, filing, mail organization

Msae, Applied Economics, Marketing Research

Bs, Business Economics And Marketing