Angela Daniels, Msae, Ssgb Email & Phone Number

San Francisco, Ca, Us

- Own the overall relationship with Enterprise customers in targeted verticals, working with customers from Software engineers to CISO/ CIO/ VP level executives - Responsible for a top 10 customer, focused in maximizing satisfaction and continued revenue growth - H1 2024, responsible for a $9.6M quota, and met $9.3M (98%) of goal. - Maintained $7.4M in ongoing revenue and supported growth of $2.15M- Lead formal engagements (Quarterly Business Reviews and Roadmap Reviews) and informal engagements (ongoing cadence cells, etc.), monitor account health, develop long term strategy plans to ensure mutual success and account growth- Work with channel partners and resellers to drive existing customer revenue and grow accounts- Specialize in renewal strategies to expand existing customer's contract deal size in MRR & ARR - Collaborate with internal teams including product, sales, engineering, marketing, VP & C-Level Executives to provide feedback for optimal customer support & engagement - Comfortable creating strategic decks and giving presentations VP-C- Level executive customers - Engage customers in strategic conversations to understand issues & problems they are experiencing and worked cross-functionally to find actionable solutions - Create customer outreach documents for the rest of the Account Management team to utilize to further increase customer engagement- Responsible for account satisfaction and existing account relationship, identifying ways to maximize account growth and minimize risk of churn- Proficient in Salesforce.com and Workday

Newark, California, Us

• Responsible for New Business revenue generation of $230K ACV; $595K ECR in 4 months • Developed strong relationships with internal channel owners focusing on new business opportunities, & pipeline generation• Leveraged relationships to support strategic sales efforts for unique channels sales on multi-product programs • Partnered with team of 8-10 Sellers, outlining client business objectives and developing solutions & strategies to maximize opportunity potential • Partnered on development of New Logo Sales team, as VOC product expert & solutioning lead • Lead Client pitch calls to execute in-depth technology demonstrations of VOC platform and product overviews for strategic client conversations• Partner on cross-functional teams supporting strategic VOC sales pitches for new business growth

Newark, California, Us

• Responsible for meeting corporate revenue growth goals & targets, managed a book of business ranging from $1-3.5 Million in 2020 & 2021• Received Sales Achievement Award in 2021• Closed $3.2M ECR in new business; $320K ECR in renewals in 2020-2021• Ownership of 16-20 key strategic accounts focused on revenue generation and client management• Responsible for the retention and expansion of existing Client business by developing a Strategic Account Plan and supporting opportunities with key stakeholders• Understand corporate structures to uncover new stakeholders within an organization • Work on cross-functional teams & projects to execute CX excellence delivering meaningful insights to clients • Create targeted proposal content outlining data driven & innovative solutions that optimize and enhance customer experience

Newark, California, Us

• Project manager of customer experience analytics projects for multiple clients, utilizing data to identify gaps and develop recommendations. Using CAPM project management skills to lead the project team. • Execute statistical analysis on large data sets using Excel Data Analysis Toolpack and other data management tools. Employing Six Sigma and economic knowledge. • Analyze and aggregate large reports to identify opportunities around cost savings, process efficiencies, and to improve the overall customer experience. • Use PowerPoint extensively to create presentations displaying data with graphics. Able to create data-driven deliverables quickly and efficiently. • Maintain ongoing communication with the client ensuring project updates are executed and documented for the proper stakeholders. • Manage employees on & off project teams and develop their skills. Train them on project management, communication, time management skills and analysis techniques.• Comprehensive understanding of the Customer Experience industry and trends. Deep understanding of customer preferences, loyalty drivers, touchpoint drivers, NPS/ CSAT drivers and sales effectiveness behaviors. • Detailed understanding of the BPO industry and environmental and operational processes of the contact center.

Newark, California, Us

• Project manager on fast paced, data and deadline driven work stream. Using CAPM project management skills to lead the project team. • Execute statistical analysis on large data sets using Excel Data Analysis Toolpack and other data management tools. Employing Six Sigma and economic knowledge. • Analyze and aggregate large reports to identify opportunities around cost savings, process efficiencies, and to improve the overall customer experience. • Deliver multiple decks a month; showing trended data, incremental changes and drivers, and highlight recommendations on how to improve the experience. • Use PowerPoint extensively to create presentations displaying data with graphics. Able to create data-driven deliverables quickly and efficiently. • Maintain constant communication with the client ensuring project updates are executed and documented for the proper stakeholders. • Understand what is required for success when working with a demanding client on a fast paced project. • Show leadership skills when teaching my peers organizational skills, management skills and new analysis techniques around the office.

Newark, California, Us

• Conduct observational analysis on customer service interactions. Common analysis types: root cause, call driver, correlation, trending, path/customer journey mapping and more...• Analyze interactions to solve specific problems and create solutions that are cost saving, increase efficiency, and better the overall customer experience • Conduct analysis on large data sets using a variety of tools for data management and analysis • Deliver Month-over-Month/Trended Reports as needed for the client • Employ CAPM project management skills when managing large ongoing projects. • Maintain constant communication with the client, manage status meetings, and build rapport with client to build relationships. • Use creative skills to develop unique deck layouts, formats and templates to deliver analysis findings. • Produce deliverables in a timely fashion and on deadline. • Experience with: Microsoft Excel Power Pivot, Microsoft Excel Power Query, SQL, QlikView

Dearborn, Mi, Us

• Conduct and analyze primary and secondary research to develop actionable results and strategies for client needs and/or internal education• Analyze retail industries to identify ways to improve the sales process and customer experience• Identify and research retail trends, analyze consumer behaviors and influences, and use findings to develop new business strategies • Create secondary research reports on prospecting industries and brands, assist in lead generation to support national account executives• Develop research goals, determine best methodology, analyze quantitative survey data to create actionable results • Researched and identified case studies to support the findings of the EWI White Paper “ROI on Retail Design” written in conjunction with the Vice President of Retail Strategy and sponsored by the Association for Retail Environments.

Tempe, Az, Us

• Distributed monthly survey in partnership with the Institute of Supply Management • Analyzed and interpreted survey data using qualitative and quantitative methods in Qualtrics• Created the monthly press-release: “Manufacturing ISM Report on Business” which is distributed to companies in the Greater-Metro Milwaukee area and is used to measure business activity in the manufacturing sector

• Assisted the Director of Business Development in marketing and sales efforts• Conducted market research on health insurance and insurance software industries• Analyzed global and domestic insurance and insurance software markets

Milwaukee, Wi, Us

• Assisted University Advancement Associates managing CRM system, inputting donor relations data• Researched donors and contacted alumni regarding fundraising opportunities• Assisted with promotional development for University events

Milwaukee, Wi, Us

• Managed the student callers, motivated and encouraged them to reach donation goals and managed the overall activities of the work shift. • Coached new callers on how to cold call alumni when fundraising, held training sessions for callers • Conducted follow up interviews with callers to evaluate their performance through out the semester.• Call Marquette alumni, families and friends to solicit funds and donations to the University.• Total Funds Raised: $14,825.00

- Answered phone calls from Wisconsin constituents concerning Senator Kohl's activities and political actions. - Learned to think strategically on my feet and quickly find answers to questions.- Performed general office tasks, including: coping, filing, mail organization

Msae, Applied Economics, Marketing Research

Bs, Business Economics And Marketing