Member Care Agent
CurrentThe Member Care Agent provides quality assistance for all members using the telephone and secure email channels. The Member Care Agent serves as the member's integral contact for all financial services including membership applications, new accounts, loans and all services associated with Delta Community products. The agent also uses listening skills to assess member needs and cross sells various products and services that will benefit the member including; checking accounts with check card, credit cards, deposit products and consumer loan products. In addition to production and quality expectations, the agent is accountable for the development and enhancement of DCCU relationships by providing measurably superior customer service.
Oct 2023 - Present
