Angelle P. Email & Phone Number

• Managed the day-to-day tasks of 11 team members in the circulation department by applying established policies and procedures• Scheduled staff work hours and assign necessary duties by prioritizing the most urgent requests at our library branch• Assisted in interviewing and selecting job applicants for the circulation department by reviewing submitted applications• Trained new hires during their 3-day introduction to the library system by presenting policy and teaching the procedures of circulation

• Utilized the Integrated Library System, Sierra, to sort through a wide variety of materials to ensure patrons find the resources desired• Scanned 300+ materials daily and directed them to their proper locations to support the accuracy and efficiency of the library system• Fulfilled online orders for pickup at our location by checking out and packaging materials prior to the customers arrival providing quick service to the public• Assisted patrons with routine questions referring patrons to other staff members as needed; helping them locate materials available to ensure their visit is successful

Lansing, Michigan Area

• Generated recruitment brand content through writing blog posts, tweets and replying to employee reviews on Indeed and Glassdoor to encourage interest from potential applicants• Maintained the careers twitter and blog by scheduling content and managing communication in order to create a professional and engaging brand image• Promoted internship program by collaborating with and interviewing up to 15 interns across various departments for social media posts highlighting their work• Analyzed recruitment metrics such as cost-per-hire, utilizing Indeed pay-per-click job postings in order to ensure efficient use of resources• Updated company pages and information on employee review sites such as Glassdoor and InHerSight to promote the company values

Lansing, Michigan

• Collaborated with team members and managers to provide a positive customer experience and efficient service• Promoted sales by suggesting products based on individual customer interests and needs• Assisted with incoming truck shipments to maintain an organized backroom and sales floor

East Lansing, Michigan

• Industrial/Organizational Psychology Research• Directed research participants on lab tasks in order to collect confidential research data in a timely manner• Reacted quickly when software malfunctioned to troubleshoot and resolve problems requiring extensive familiarity with the application• Participated in monthly lab meetings to discuss ongoing issues and make improvements to the research process

Hamburg Township, Michigan

• Updated clients’ profile information into our system to ensure the company files were current and accurate• Corresponded with customers over the phone about their scheduled date of work and provided follow-up reminder calls one business day in advance to uphold quality customer service