Over 10 years’ experience in the insurance industry in varying roles across Distribution, Claims, Projects & Initiatives, Operations and Leadership.Proven ability to manage change across complex businesses and multiple sites. Delivery-focused professional with robust analytical and problem solving skills, sound stakeholder, and change management experience delivering under tight deadlines in high pressure environments.Ability to track metrics and actively address issues/implement initiatives for optimal contact-centre performance to ensure the delivery of exceptional customer experience and results across Distribution and Claims channels.Excellent leadership and communication skills to maintain high achieving engaged and enabled teams. Solid experience in identifying opportunities for development whilst effectively co-ordinating a program of work aimed to minimise operational impacts and achieving strategic goals.