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Angelo A. Email & Phone Number

Support Analyst at Fluidra North America
Location: San Francisco Bay Area, United States, United States 6 work roles 5 schools
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Current company
Fluidra North America
Role
Support Analyst
Location
San Francisco Bay Area, United States, United States
Company size
164 employees

Who is Angelo A.? Overview

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Quick answer

Angelo A. is listed as Support Analyst at Fluidra North America, a company with 164 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Angelo A..

Angelo A. previously worked as Software Support Specialist at Fluidra North America and Support Analyst at Productboard. Angelo A. holds Full Stack Immersive Program, Web Development from General Assembly.

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Fluidra North America

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Profile bio

About Angelo A.

Awards• Managers Choice Award FY09 Q2, Autodesk Inc.• Peer to Peer Award FY10 Q4, Autodesk Inc.Skills• Technologies: SQL, HTML, CSS, JavaScript, jQuery, Bootstrap, GitHub/Git, Drupal, WordPress, Mac OS, Windows OS, MS Office.• Technical Writing: Technical Communication and Marketing certifications at UC Berkeley Extension.• Languages: English and Portuguese (native proficiency), Spanish (professional proficiency).Support Specialist with experiences at a Fortune 1000 multinational corporation, and at a top San Francisco-based tech startup (backed by Sequoia Capital), in spaces ranging from Engineering to Web Development and Product Management. Combined experiences include B2B and B2C software support, SaaS, e-commerce, help centers, knowledge bases, technical writing and partner training. Passionate about web technologies, user experience, customer experience, and customer engagement. Recognized as a leading partner support representative, inspiring partners to adopt a new platform, and helping increase its user adoption rates from 0% at launch to 80% within 18 months. Known for helping develop creative solutions and processes for unprecedented problem scenarios.

Listed skills include Salesforce.Com, Cloud Computing, Sap, Css, and 37 others.

Current workplace

Angelo A.'s current company

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Fluidra North America
Fluidra North America
Support Analyst
carlsbad, california, united states
Website
fluidrausa.com
Employees
164
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6 roles · 20 years

Angelo A. work experience

A career timeline built from the work history available for this profile.

Support Analyst

Productboard

San Francisco Bay Area

  • Collaborated with Support, Engineering, Customer Success, Sales and Product teams in multiple projects, including the documentation of new internal processes.
  • Led initiatives for Premium Support services for the largest Enterprise accounts.
  • Created, updated, and improved self-help articles, and collaborated with the Engineering team in the creation of how-to videos for more complex issues.
  • Trained customers on best practices in Product Management, and collaborated with internal subject matter experts on the creation of customer-facing response templates and articles.
  • Identified opportunities for improving time to resolution, and collaborated with Engineering, Product and Design teams to improve the UI and UX, anticipate or resolve issues as they arise, and come up with prompt.
  • Coordinated communications between Engineering teams across multiple time zones in Europe, Asia and in the USA, involving both internal and external stakeholders.
2019 - 2020 ~1 yr

Web Support Specialist

Business Wire

San Francisco Bay Area

  • Managed client and partner escalations from internal Sales and Media Relations groups.
  • Performed technical troubleshooting of website issues.
  • Posted, maintained and modified content on company's corporate website.
  • Developed and maintained websites for clients.
  • Built RESTful APIs, ATOM and RSS feeds.
  • Performed troubleshooting and escalation of web-based service issues.
2016 - 2019 ~3 yrs

Senior Global Customer Support Representative

Autodesk

San Francisco Bay Area

  • Promoted to Senior Support Representative for contributing with new operational solutions and processes for unprecedented business scenarios.
  • Managed customer escalations from internal Sales and Partner Managers.
  • Supported customers with various eCommerce platforms such as Autodesk Online Store, Apple App Stores, Google Play App Store, and Amazon.com.
  • Trained Subscription Center Administrators in User Management and License Management.
  • Performed troubleshooting, and escalation of web-based cloud software service issues.
  • Translated and reviewed localization of content for the Brazilian Portuguese language.
2011 - 2015 ~4 yrs

Global Partner Support Representative

Autodesk

San Francisco Bay Area

  • Helped division increase user adoption rate from 0% at launch to 80% within 18 months.
  • Received Managers Choice Award FY09 Q2.
  • Received Peer to Peer Award FY10 Q4.
  • Trained partners on Partner Center, a business-to-business e-commerce system.
  • Trained partners on Partner Portal, an online help system.
  • Trained internal representatives on Partner Center Help Desk support procedures.
2008 - 2011 ~3 yrs

Partner & Customer Support Representative

Autodesk

San Francisco Bay Area

  • Collaborated with Quality Assurance team in analyzing customer interactions, and advising representatives about corrective actions, preventive actions, and processes.
  • Trained subscription customers on online help tools available through Subscription Center.
  • Processed order entry, including partner and customer information, serial numbers, and subscription contracts.
  • Researched and responded to customer inquiries regarding shipments, products, verifications, registrations, activation codes, complaints, login issues.
2006 - 2008 ~2 yrs
Team & coworkers

Colleagues at Fluidra North America

Other employees you can reach at fluidrausa.com. View company contacts for 164 employees →

AB Aida Blinstrubyte Aida Blinstrubyte Colleague at Fluidra North America Chicago, Illinois, United States, United States View → AC Alessandro Caponi Alessandro Caponi Colleague at Fluidra North America San Clemente, California, United States, United States View → SL Sarah Linton Sarah Linton Colleague at Fluidra North America Oceanside, California, United States, United States View → SP Shawn Purvis Shawn Purvis Colleague at Fluidra North America Magnolia, Texas, United States, United States View → JH James Hutchinson James Hutchinson Colleague at Fluidra North America Greater Houston, United States View → AC Amanda Campbell Amanda Campbell Colleague at Fluidra North America United States, United States View → RT Robert Tyler Robert Tyler Colleague at Fluidra North America San Diego, California, United States, United States View → DP Dave Pierini Dave Pierini Colleague at Fluidra North America Norco, California, United States, United States View → DS Debbie Scott Debbie Scott Colleague at Fluidra North America Canby, Oregon, United States, United States View → JM Jim Miron Jim Miron Colleague at Fluidra North America Waterford, Michigan, United States, United States View →
5 education records

Angelo A. education

Full Stack Immersive Program, Web Development

General Assembly

Full stack Web Development immersive program. Web development skills: Languages: HTML, CSS, Ruby, Javascript Frameworks: Node.js.

FAQ

Frequently asked questions about Angelo A.

Quick answers generated from the profile data available on this page.

What company does Angelo A. work for?

Angelo A. works for Fluidra North America.

What is Angelo A.'s role at Fluidra North America?

Angelo A. is listed as Support Analyst at Fluidra North America.

Where is Angelo A. based?

Angelo A. is based in San Francisco Bay Area, United States, United States while working with Fluidra North America.

What companies has Angelo A. worked for?

Angelo A. has worked for Fluidra North America, Productboard, Business Wire, and Autodesk.

Who are Angelo A.'s colleagues at Fluidra North America?

Angelo A.'s colleagues at Fluidra North America include Aida Blinstrubyte, Alessandro Caponi, Sarah Linton, Shawn Purvis, and James Hutchinson.

How can I contact Angelo A.?

You can use AeroLeads to view verified contact signals for Angelo A. at Fluidra North America, including work email, phone, and LinkedIn data when available.

What schools did Angelo A. attend?

Angelo A. holds Full Stack Immersive Program, Web Development from General Assembly.

What skills is Angelo A. known for?

Angelo A. is listed with skills including Salesforce.Com, Cloud Computing, Sap, Css, Javascript, Html5, Saas, and Jquery.

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