Client: Australian Energy Regulator

Agile coaching and consulting to Federal Government clients: ATO and ABS.• Agile coach for Program level and Agile Release Train of 15 teams• Team level coaching on Agile frameworks, events, roles and mindset• SAFe Program level coaching leaders including Release Train Engineers, Product Managers and PMG• Coaching and support for Program Increment events – PI Planning, Inspect and Adapt, PI Demo• Mentoring of staff in key program roles• Training and coaching of new Agile teams (SAFe, Scrum, Nexus, Kanban)• Workshop facilitation and training sessions• Coaching and leadership through transformational change

Sporting Schools is a $160 million Australian Government initiative designed to help schools to increase children’s participation in sport, and to connect children with community sport.• Agile team coaching, training, process improvement• Backlog refinement facilitation• Sprint Planning meetings• Planning and facilitation of Sprint Reviews, Retrospectives & Stand up meetings

Sporting Schools is a $160 million Australian Government initiative designed to help schools to increase children’s participation in sport, and to connect children with community sport.• Agile coaching, training, process improvement• Product vision and high level solution design (Dynamics CRM, ADX Studio, Sitecore)• Requirements gathering sessions with internal & external stakeholders• Minimum Viable Product (MVP) identification• User Story Creation• Backlog refinement• Roadmap creation• Sprint Planning meetings• Sprint Demos and Retrospectives• Facilitation of Usability testing sessions with external clients• Development and deployment of a new coach booking system to 1500+ sport providers & 2000+ schools across Australia• Responsibility for a digital content team of 2• Responsibility for an inbound call centre team of 6• Management of two contract Business Analysts• Staff and contractor recruitment and management• Introduction of a new online help centre (Zendesk)• Stakeholder management• Management reporting

• Responsible for Product vision, strategy, roadmap and ongoing feature delivery in an Agile Scrum team• Initial review and ongoing Agile coaching of the team (Scrum coaching)• Change management and Process improvement across Product, Support and Training• Implemented customer feedback surveys, improved product communications, introduced a drip marketing campaign• Implemented tools to create efficiencies and improve customer experiences, these include: Jira, Confluence, Bookeo, Crazy Egg.• Created and implemented new BA documentation standards and review process• Leadership and development of a Product team of 5 (BA, Tech Writer, Support & Training staff)• Identified core strengths and re-deployed team members into new roles leading to an improvement in engagement, results and retention.• Staff mentoring, onboarding, reviews, management, hiring• Additional responsibility for Customer Support, Training and Consulting • Balance Company and Market driven enhancement development• Vendor selection and negotiation of commercials• Product strategy presentations and senior stakeholder management• Feature release management – internal and external comms, knowledge base updates, legals• End to end management of the beta release process• Built out content for the PropertyTree.com marketing website • Implementation of a customer support knowledge base and creation of consulting packages• Monthly Customer Support reporting

• Overall responsibility for the deployment of Travelport products in the APAC region• Work with key stakeholders to ensure that products meet regional market requirements• Oversee the execution of product rollout activities and go to market launch plans. • Drive collaboration with cross functional teams to ensure that products deployed in region have the required legal documentation, support, marketing collateral and training and billing set up• Leadership, growth and development of a team of 6 Product Managers (Based in Australia, Singapore and Hong Kong)• Process improvement and change management in the department• Analysis and reporting on strategic product opportunities in APAC• Product advisor on key strategic projects in region.• Escalation point to the regional leadership team for product issues.• Senior stakeholder management and reporting• Commercial support - industry events, conferences• Contract review and support• Analysis and reporting of budget versus actuals on product revenue targets across APAC

Manage the product enhancement pipeline across 15+ applications and tools used at the country, regional and global levels. Stakeholder and external client management, enhancement prioritisation & scheduling, resource management and solution design.• Manage and lead a team of 10 business analysts across 3 countries (local, remote and off-shore)• Created process to improve productivity across the APAC Technology Services group• Enhanced and built core analysis competencies within the BA team• Work with product strategy team to determine and prioritise product enhancements• SDLC interaction from client business need to technical product delivery• Co-ordinate between a global product strategy team and multiple off-shore development vendors• Manage product and client issue resolution • Requirements gathering and functional specification design• UI review and design• Created a cohesive team out of disparate resources throughout 3 countries and 4 time zones• Staff recruitment and mentoring

Systems/Technical Skills:HL7Salesforce AdministratorDecision support applications for the Healthcare industryResponsibilities included:• Process improvement• Customising and implementing Salesforce• Data mapping for integration with 3rd party systems• Product and Vendor selection• Client consulting on various technical projects• Solution design• Reporting analysis and design• UAT oversight• Reporting development oversight

Travelocity is one of the largest on-line travel providers worldwide and encompasses both Zuji and Lastminute.com. Work with a global team to help to design and create a new online travel packaging product. The product was created based on principles of SOA, using Agile Scrum. Responsibilities included:• Gap Analysis• Create user stories• UML modelling and work flows• Conduct iteration demos for the business• Conduct knowledge transfer sessions between the business and technical teams• Facilitate requirements gathering sessions• Story point estimation for Agile project planning• Create requirements documentation• Create XML schemas and DTD’s for iterations• Research and investigate web services needed for development

Working Holiday in Canada

Product Manager for a software development company employing 30 staff in Australia and New Zealand. Responsibilities included:• Coordinated a team of 14 developers, testers and support staff• Responsible for the design, build and QA of the Ensynergy Travel Application (.net environment) • Created and delivered software functional design for client-customized versions of ETA: Reservations, Operations, Travel Documentation, Dynamic Packaging, Inventory Management, Supplier and Customer Communications, CRS/GDS Interfaces.• Development and delivery of pre-sales presentations• Directed functional changes based upon market research• Marketing a product in development• Conducted business analysis of new client sites and produced business cases and analysis reports• Created documentation including: High level and detailed functional specifications, use cases, business requirements.• Successfully managed three simultaneous client projects in Australia, New Zealand and the U.S.

Product Specialist for Greenstone, a software development company employing 22 staff in Australia and New Zealand. Responsibilities included:• Responsible for the business analysis, design and delivery of client customizations of the Greenstone e-Xplorer software application• Provision of pre and post-sales support, and product demonstrations to potential clients• Creation and execution of test plans and test scripts for both Functional Testing and User Acceptance Testing• Delivery of Business Requirements Documentation• Delivery of a comprehensive end-user support manual for the e-Xplorer Application.• Management of the User Acceptance Testing process• Delivery of Client Training

Implementation Consultant for Inta-Aussie Tours. Responsibilities included:• Business analysis and process re-engineering• Project management• System Implementation for a 50 person office.• Staff training• Software testing and support• Created Test plans and test scripts• Conducted UAT

• Supervision of a team of six testing and support staff• Creation and delivery of client training processes and documentation.• Business analysis and requirements documentation• Creation of User Documentation• Creation of On-line help using HDK.• Management of client User Acceptance Testing process• Creation on QA test plans and test scripts.