Angus Smith Email & Phone Number

Dynamic SaaS Operations Engineer with over 3 years of direct experience intechnical support, troubleshooting, and data analysis within the Healthcare industry. Known for a strong record of problem resolution and elevating customer satisfaction. Proficient in relational database queries, EDI systems, and programming/scripting languages. Transitioned from front-line technical support to effectively managing and enhancing end-to-end operations for hosted applications/services, contributing to superior support delivery in the healthcare sector. Seeking a challenging career in a well-established tech company with potential for long term commitment and advancement.I graduated from Central Washington University in 2020 with a bachelor's degree in information technology and a Administrative Management (Cyber-Security Specialized) with an Applied Minor in computer science, where I developed a strong foundation in networking, information security, systems analysis & troubleshooting, project management, risk assessment and several programming languages (Java, Python, SQL, Powershell). I am overall extremely passionate about technology and the continuously evolving and growing aspect to it. Always eager and enjoy learning new skills and exploring new possibilities within the tech world. Also, I have excellent customer service skills from my previous experience as a retail shift manager at Ace Hardware, where I managed staff, inventory, and sales. My hobbies include building computers, hiking, snowboarding, biking, and fishing.