- Act as Project Lead in numerous intricate BPO projects targeting the US market.- Oversee project planning, execution, and delivery phases, ensuring seamless operations and client satisfaction.- Work closely with Customer Management Department and related units in order to provide accurate operating estimation and possible solutions for new opportunities/requests. Assign new projects to related units.- Provide assistance to Service Management team and cooperate with relevant… Show more - Act as Project Lead in numerous intricate BPO projects targeting the US market.- Oversee project planning, execution, and delivery phases, ensuring seamless operations and client satisfaction.- Work closely with Customer Management Department and related units in order to provide accurate operating estimation and possible solutions for new opportunities/requests. Assign new projects to related units.- Provide assistance to Service Management team and cooperate with relevant departments such as Technology, Quality Management, Operation…in setting up and implementing new projects- Develop, revise and maintain department records and reports (weekly, monthly, and yearly) as well as various operating procedures to ensure smooth and professional operations.- Develop recommendations for problem solving and investigate customer complaints and recommend corrective action as necessary.- Review, summarize, track and analyze a variety of statistical information on projects and production plans.- Contribute to department targets and KPI metrics. Show less

- Manage a data entry project which has more than 300 FTEs in 2 locations: Ho Chi Minh and Can Tho.- Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction was maintained and improved.- Oversee the project activities, manage improvements and adjustments as required. Succeeded in migrating the project data entry system from old platform to new one, which brought a significant saving of project resource by 20%.- Responsible for new… Show more - Manage a data entry project which has more than 300 FTEs in 2 locations: Ho Chi Minh and Can Tho.- Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction was maintained and improved.- Oversee the project activities, manage improvements and adjustments as required. Succeeded in migrating the project data entry system from old platform to new one, which brought a significant saving of project resource by 20%.- Responsible for new project implementation, including business requirement analysis, resource planning, coordinating with related colleagues and departments for system build-up and testing, creating work instruction and performing the transfer of knowledge to related people through various training. Show less

- Participated in a project that provides entertainment metadata for consumer electronics manufacturers, service providers, retailers, online portals and application developers around the world. - Monitor day to day operation to ensure smooth delivery of Service Level Agreements and maintain the team's highest performance.- Clarify customer's business requirements, translate, create work instruction and conduct various training sessions to a large group of employees (~40 FTEs).

- Work closely with Import-Export department and the factory to keep track of goods im-exporting progress.- Translate documents from Vietnamese to Chinese/English and vice versa.- Assist Vice President in daily tasks.

- Take care of new and existing overseas customers, receive orders, follow the production schedules, and deliver goods (agriculture products) to customer’s warehouse following their plans.- Daily exchange information with customers about buying demands, answer their questions, negotiate with customers about price, quality, and payment terms…- Analyze current situation of the market propose ideas to General Director & Sales Import – Export Department to provide the best solutions.-… Show more - Take care of new and existing overseas customers, receive orders, follow the production schedules, and deliver goods (agriculture products) to customer’s warehouse following their plans.- Daily exchange information with customers about buying demands, answer their questions, negotiate with customers about price, quality, and payment terms…- Analyze current situation of the market propose ideas to General Director & Sales Import – Export Department to provide the best solutions.- Meet clients and take them to visit the factory, introduce the production process to the customers.- Check the validity of export documents: Invoice, Packing List, Bill...before exporting. Show less