Anil Kumar Email & Phone Number

Delhi, Dl, In

Delhi, India

Keshav Puram,Delhi

A learning professional with over 3 years of experience in Power Sector, particularly in areas of Business Development, Consumer Relationship Management, Performance Measurement, Management Information System and Preventive Maintenance. Experienced to identify the bottlenecks and generating creative ideas for improving the operations/processes. & Capable to translate the organizational business objectives/goals into strategy & action plan. Consumer Relation Management Attending to consumer concerns & complaints & undertaking steps for effectively resolving them. Ensuring consumer satisfaction through specific schemes like “Public Hearing Forum”, a special drive launched for redressing the consumer complaints.Management Information System Preparing demand vis-à-vis recovery statement on daily basis, highlighting the amount due and respective collections made category wise for that particular day. Preparing commercial dashboard, highlighting the day-to-day performance of commercial processes/groups. Consumer Indexing Level and Complaint Pendency LevelCommercial Operations Compliance of the DERC time guidelines for the resolutions of the consumer complaints Settlement of the legal cases to resolve the disputes by organizing the Public Hearing Forum. Compliance of Tariff order, Govt. subsidy, Implementation of Revised Tariff, DERC guidelines in Billing through IT after proper testing in relation to consumer billing .Analyzing and verifying the corrective measures for the adjustments in the bills with help of software of DEBS (Decentralized Electricity Billing System) and SAP.