A result-oriented professional with 14 years of experience in Banking Operations, Branch Administration, Collections, Service Operations, Customer Service and Team Management, an implementer with recognized proficiency in spearheading operations/business with an aim to accomplish corporate plans & goals successfully.with 14 years of expertise in PSB, especially in retail banking , MSME, compliance, operational optimization, and team leadership. Strong skills in crisis management and negotiation honed through managing diverse teams across multiple departments.