Anil Kumar Email & Phone Number

Manesar (Powergrid)

Facility Manager at Vatika Group

Chandigarh Area, India

Assistant Professor Food and Beverage Service

Meerut

Mumbai Area, India

1.Welcoming Guest on arrival,2. Scrutinizing the activities of housekeeping department, room supplies & cleaning process as per standard.3. Conducting meeting with Food & Beverage, Housekeeping Partners to ensure quality of work.4. Rendering support to the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis.5. Attending guests' enquiries, requests, complaints.6. Ensure proper training and procedures are in place to ensure provision of quality services.7.Attending to crisis or emergency situations and perform service recovery.8. Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue. 9. Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.10. Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them. 11. The ability to display a high degree of professionalism and integrity as befitting a member of management.12.Assisting the management in formulating effective Standard Operating Procedures in the department and making duty roasters. 13.Checking quality of cleaning in guest rooms with particular attention to suites.

Surat

1.Welcoming Guest on arrival,2. Scrutinizing the activities of housekeeping department, room supplies & cleaning process as per standard.3. Conducting meeting with Food & Beverage, Housekeeping Partners to ensure quality of work.4. Rendering support to the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis.5. Attending guests' enquiries, requests, complaints.6. Ensure proper training and procedures are in place to ensure provision of quality services.7.Attending to crisis or emergency situations and perform service recovery.8. Supervises Reception personnel to ensure optimum occupancy and average room rate for purpose of maximizing revenue. 9. Monitors Front Office personnel to ensure guests receive warm attention and personal recognition.10. Informs other operating departments, notably Housekeeping of all Front Office matters that concerns them. 11. The ability to display a high degree of professionalism and integrity as befitting a member of management.12.Assisting the management in formulating effective Standard Operating Procedures in the department and making duty roasters. 13.Checking quality of cleaning in guest rooms with particular attention to suites.

Surat

I worked in Ginger Hotel Surat As a guest service associate and below were job responsibilities..1. Welcoming guest on arrival,2. Check in check out,3, Reservations(E-mail and telephonic),4. Cashiering,5. Arrival departure follow-ups,6. Processing bill to company, 7. transferring phone calls,8, Co-ordination with the departments like F&B, HK and Engineering during my shift.