Anil Kumar Email & Phone Number

Bengaluru, KA, IN

India

Bengaluru, Karnataka, India

India

• As Head of Business Operations, I have a range of direct reports covering Operations,Business Solutions and Transitions,Quality Assurance,Business Development,Sales,Digital Marketing Etc. From a start up situation, I.
• Performing end-to-end management that includes Business Operations, Project Management,Business Solutions and Transitions,Service Delivery,People Management,Client Acquisition, Client Relationship Management.
• Managing data services for UK, US, Europe, APAC, EMEA and Middle East regions
• Managing Market research, Lead Generation, Telemarketing, Survey and appointment setting services
• Reporting directly to the company MD and leading a team of highly skilled Managers to create and deliver the company's strategic and operational plans
• Coordinate customer service operations and find ways to ensure customer retention

India

• Performing end-to-end management that includes Business Operations,Project Management,Service Delivery,People Management,Client Acquisition, Client Relationship Management, Onboarding/transition of new clients,Business.
• Managed Sales, Lead generation, Survey campaigns for US and Australia markets
• Capacity planning and development
• Business process & Customer Service focus at the strategic and tactical level
• Coordinate with various functional heads to ensure smooth operations
• Client interaction and Relationship Management

Chennai Area, India

• Responsible for delivering marketing data for one of the leading Business Events and Conference producers in the world and overseeing the project delivery for their offices in United Kingdom, United States, Australia.
• Responsible for overall delivery of all projects
• Project status reporting
• Resource management
• Client interaction and Relationship Management
• Coordinate with various functional heads to ensure smooth operations.

Chennai, Tamil Nadu, India

Engage2Serve (e2s) is a global provider of student lifecycle solutions for higher education. Our product suite optimizes how institutions engage and serve diverse student populations using the powerful portals and mobile apps for students and staff members.Together we help you build meaningful, personalized relationships with students, guiding them through.

Chennai Area, India

• Business Operations,Operations Management,Project Management,People Management,Key Accounts,Service Delivery,Client Relationship Management,Business Development and Sales,Budgeting and P&L,Change Management, Dialer.
• Managed a team of 100+ Process Associates in a US lead generation campaign that connects prospective students with our clientele's 100+ affiliated Career colleges, Universities, Technical and Trade schools.
• In addition, I managed a Nesting group of 40 Associates where new recruits are placed on a Nesting period, and the team is responsible for effectively coaching and training them until they meet client productivity.
• My KRA included Dialer management (TouchStar), where data analysis had to be performed on a regular basis, filtering out high performing data based on previous metrics to ensure the centre performed well and met the.
• Managed a team of sales reps to handle a newly launched Software(Engage2Serve) useful for Student Lifecycle by selling it to Universities, schools, and colleges in the United States.
• Managed the allocation of resources, including personnel, equipment, and technology, to ensure optimal use and productivity.

Chennai

Customer Service