As Head of Business Operations, I have a range of direct reports covering Operations,Business Solutions and Transitions,Quality Assurance,Business Development,Sales,Digital Marketing Etc. From a start up situation, I delivered a considerable level of output for the growth of the campaign.My roles, responsibilities and achievements include• Performing end-to-end management that includes Business Operations, Project Management,Business Solutions and Transitions,Service Delivery,People Management,Client Acquisition, Client Relationship Management, Onboarding/transition of new clients,Business Solutions, Negotiation, Governance, Contract Management,Capacity Planning,Sales,Branding,Budgeting, P&L and other key responsibilities.• Managing data services for UK, US, Europe, APAC, EMEA and Middle East regions• Managing Market research, Lead Generation, Telemarketing, Survey and appointment setting services• Reporting directly to the company MD and leading a team of highly skilled Managers to create and deliver the company's strategic and operational plans• Coordinate customer service operations and find ways to ensure customer retention• Oversee expenses and budgeting to help the organization optimize costs and benefits• Manage contracts and relations with customers, vendors, partners and other stakeholders• Identify areas of strength and weakness, and implement the necessary company policies, standards, and operational changes that improves the productivity and service delivery.• Developed a top notch Operations, Quality assurance,Business development, Project transition and Sales support function, delivering a 100% success rate on all projects transitioned to Campaign Burst• Demonstrated ability to encourage employees to achieve maximum output while keeping expenses under control by making efficient use of people and resources

• Performing end-to-end management that includes Business Operations,Project Management,Service Delivery,People Management,Client Acquisition, Client Relationship Management, Onboarding/transition of new clients,Business Solutions, Negotiation, Governance, Contract Management,Capacity Planning,Sales,Branding,Budgeting, P&L and other key responsibilities.• Managed Sales, Lead generation, Survey campaigns for US and Australia markets• Capacity planning and development• Business process & Customer Service focus at the strategic and tactical level• Coordinate with various functional heads to ensure smooth operations• Client interaction and Relationship Management• Resource optimization, monitor & control• Responsible for the site and centers P&L• Conducts reviews, identify gaps & resolve issues• Planning and budgetary control to ensure no major deviation in pre-agreed budgets and costs• People centric approach to lead, inspire and act as a role model for a large team in order to provide focus and direction in correlation to the Organizations Goal• Driving Process Improvement Programs & Process Excellence Team• Developing strong teams based on values, commitment & ethics• People Management,Business Development,Client Interaction, Budgeting, Recruiting, MIS , Dialer Management, Training

Responsible for delivering marketing data for one of the leading Business Events and Conference producers in the world and overseeing the project delivery for their offices in United Kingdom, United States, Australia, Middle East and Singapore.Managed both web research and voice research team and a team maintaining the clients database.Handled a team of surveyors working for some leading Newspaper agencies in UK to verify the distribution claims of free NewspapersKey Responsibilities:• Responsible for overall delivery of all projects• Project status reporting• Resource management• Client interaction and Relationship Management• Coordinate with various functional heads to ensure smooth operations.• Resource optimization, Monitor & control• Conducts reviews, identify gaps & resolve issues• Business process & Customer Service focus at the strategic and tactical levels• Capacity planning and development• Responding to the escalated problems and escalating the unresolved issues• Planning and budgetary control to ensure no major deviation in pre-agreed budgets and costs• Driving Process Improvement Programs & Process Excellence Team• Building and mentoring the leadership team• Part of GDPR,Compliance and ISO Team

Engage2Serve (e2s) is a global provider of student lifecycle solutions for higher education. Our product suite optimizes how institutions engage and serve diverse student populations using the powerful portals and mobile apps for students and staff members.Together we help you build meaningful, personalized relationships with students, guiding them through the entire student lifecycle journey via digital empowerment and best practices that enhances recruitment, student success, and advancement.

Business Operations,Operations Management,Project Management,People Management,Key Accounts ,Service Delivery,Client Relationship Management,Business Development and Sales,Budgeting and P&L,Change Management, Dialer Management, Coaching and Mentoring, Resource Allocation and Capacity Planning• Managed a team of 100+ Process Associates in a US lead generation campaign that connects prospective students with our clientele's 100+ affiliated Career colleges, Universities, Technical and Trade schools.• In addition, I managed a Nesting group of 40 Associates where new recruits are placed on a Nesting period, and the team is responsible for effectively coaching and training them until they meet client productivity metrics.• My KRA included Dialer management (TouchStar), where data analysis had to be performed on a regular basis, filtering out high performing data based on previous metrics to ensure the centre performed well and met the clients' expectations.• Managed a team of sales reps to handle a newly launched Software(Engage2Serve) useful for Student Lifecycle by selling it to Universities, schools, and colleges in the United States.• Managed the allocation of resources, including personnel, equipment, and technology, to ensure optimal use and productivity.• Provided leadership, guidance, and mentorship to the service delivery team to foster a positive and productive work environment.

Customer Service