Anil Kumar Email & Phone Number

Campbell, California, United States

Wilmington, Delaware, United States

Chandigarh, India

Responsibilities include recruiting candidates nationally for IT related job & Non-IT related requirements.Full Life Cycle Recruitment.Building strategic partnerships with our client.Involved in all aspects of the requisition process: telephone screening, developing relationships and liaising with candidates and hiring managers, scheduling of interviews, handling the offer and rejection process for contract and direct positions.Strong experience recruiting through internet job boards,direct web searches, networking and referrals.

Zirakpur,Punjab

Resolve different issues and increase the company's efficiency and revenue.Troubleshoot PC,Printers,routers issues over the telephone in order to maximize efficiency.Research and resolve issues for customers, business partners when necessary.Building and maintaining an expert knowledge of technology solutions.

Chandigarh

To Audit the complaints. Check the troubleshooting footprints followed by agent.Create and maintain troubleshooting documentation.Mark complaints valid or invalid according to guidelines and current status of complaints and ifagent missed any mandatory steps than provide them feedback.Manage and support team in designing and developing utilities for improving the supportprocessCreate, track and close user and production system complaints. Handle team of 10-15 members, allocate the task to team member, guide them to get the dailytargetsMake reports of productivity,KRA on daily basis and share them with team members and givefeedback.

Chandigarh Area, India

Assist Customer in Computer Software Problem, utilities & for improving the computer knowledge.To handle the responsibilities of responding to incoming calls in the help desk & make sales for computer SoftwareMake sure that customer is getting best services with us & do customer satisfactionTake remote access of computer and troubleshoot computer software problems,educate customer about issue & causes and educate them how to secure computer.