ITIL certified and customer-focused professional with over 14 years of cross-cultural experience in ServiceDesk, IT Infrastructure and IT related Projects Management with a proven record of success leading all phases of diverse technology projects across the US, UK, Paris & IndiaExpertise in managing ITIL ServiceDesk, Infrastructure Support, L3 & L4 Wintel Technical Support, Financial CAPX & OPAX, Vendor, Resource and Team Management.Experience in managing full IT projects lifecycle from requirements gathering to final implementation, Team handling, Incident Management and participating in yearly planning, analysis & implementation of solutions in support of business objectivesAnalysis, design, implementation, and management of enterprise-wide IT infrastructures while creating automated BI Dashboard for 360-degree view of overall infrastructure. Maintains cordial relationship with stakeholders coupled with strong analytical, problem solving & organizational abilities. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
Listed skills include Vmware, Citrix, Active Directory, Blackberry Enterprise Server, and 68 others.