# Corporate Technology Solutions for People, Process and Technology# Enterprise “Operational Excellence Program” – Analyzed and addressed all aspects of enterprise operations.# Enhanced Security Landscape# Enhanced Product Security# Establishing and enhancing internal communications protocols to build trust and partnership.# Vendor Management, renegotiated contracts, optimized costs, and performance benchmarks.# Drove and participated in product design and product launch discussions and organizational readiness.# Establishing a vision for success, oriented the organization towards a product management and service management and collaborative mindset, encouraged risk-taking and enhanced problem-solving skills.#Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure company-wide.# Implements network security at the corporate level.# Create strategies for risk mitigation and contingency planning.# Define and establish program and governance structures to support successful delivery and manage program risk.# Accountable to program stakeholders and senior management for schedule, budget, quality and outcome of all program elements.

Being a leadership position in the technical department of CCS GlobalTech. I am responsible for planning, coordinating, and executing organizational technical processes from start to finish. Responsible for maintaining the technical goals of the company and address any future potential needs. Providing governance and running operation excellence programs to take the operation to the next level.Responsible for planning, coordinating, and executing organizational technical processes from start to finish.Responsible for maintaining the technical goals of the company and address any future potential needs.Providing governance and running operation excellence programs to take the operation to the next level.Drive a continuous improvement culture that improves IT operating results while maximizing customer satisfaction.Play to win as an active member of the Senior management and provide counsel and support on key tactical and strategic IT initiatives.Direct and lead IT, staff, in the development, prioritization, and implementation of key initiatives in support of the IT Operation Excellence Plan.Created processes to reduce downtime and increase the reliability of systems using automated technology.Trained new employees while providing timely administrative support to personnel-adhering to tight project deadlines and shifting priorities.Created and maintained a budget tracking system to assist with tracking available funds for all IT-related expenditures.Recommend and implement critical systems policy and procedures including industry compliant MOPs, SOPs and Change Management processes.Driving the CAB Committee meetings and present changes to the relevant stakeholders and plan, deploy and execute all the CAB approved changes with the Technical Engineering teams.Create and review the monthly Compute, Storage, Performance and Security monthly reports with the stakeholders and plan the activities as per the reports.

Built and handle ITIL based 24X7 ServiceDesk operations, capacity planning, being a primary escalation contact, provide troubleshooting support to maintain all critical IT resources available and monitor them proactively to ensure that production downtime is minimized Heading a team of onshore/offshore technical resources and keeping a close check on offshore delivery management, technical deliverables of concurrent projects and responsible for coordinating response 24x7 for all severity 1 and 2 incidents and any lower level incidents having significant business impactManage external and internal Escalations and look at all best possible solutions to facilitate a good working solution in line with the IT Policies.Managing effectively Day to Day IT infrastructure operations. Decision-making capabilities in handling operations and during a crisis, related to downtime of infrastructure, deployment of manpower and equipment, overall technical knowledge on products/ solutions while upkeep of IT Documentation, Policies, Processes, and Procedures.Driving IT initiatives using automation and, Ensuring high availability and acceptable levels of performance of critical host environment Ongoing maintenance support of highly critical IT assets on a 24 X 7 X 365 basisFinancial & Cost Center Management, forecasting of costs for onshore and offshore IT projects, including variance analysis. Analyze financial data, prepare ROI related documentation and Business Cases as needed.Identifies creative ways to reduce cost by streamlining processes and systemsMonitoring and Tracking all KPI's of the teams on a weekly basis along with Monthly Reporting of statistics. Recognize training requirements for people and give coaching where applicable.Maintaining & Auditing Cloud Infrastructure from security, performance, billing, cost and compliance perspective.Performs other duties as assigned.

One Man Army - One Man Show. Providing online support for Hardware, Software and Network related quires. Support, Maintenance and Installation of Desktop Computers and Laptops. Installed and Interfaced Computer Hardware including multimedia, memory, and video components. Ensured Network Connectivity, Printer Connectivity, and Network Access issues regarding permissions. Provided technical support for problems with Network. Assembling, Installation, Trouble Shooting & Repairing of Desktop PC, Printer, UPS. Drivers Discovery and Installation.  Setting up and support of LAN, which includes Structured Cabling, and configuration of IP Address etc.  Designed, installed, configured and maintained computer (Desktop and Laptops) networks for small businesses on a local and remote basis. Hands on Experience on installation and support of Windows 98 / ME / XP / 2000 / 2003 Server, Microsoft Virtual PC, VNC Products and VM Ware Products. Hands on Experience on Tools and Utilities like Windows XP Live, Virtual PC, Commander 2008, Password Breakers, System Utilities.  Setting up and support of Wi-Fi-Networks, which includes WPA, WPA2 and 802.1 x Security Modules.

 Analyzing and developing the DTD as per the project. Creating parser’s in COBOL language and parse the XML/SGML files Quality check the final version of documents using XMLSpi Training and coaching team members in creating and improving the quality of parser.