Anil K. Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

I have led cross-functional teams in strategic planning and executing transformative digital projects throughout my career, fostering collaboration and optimizing operational efficiency. Strategies leveraging digital technologies have been developed and implemented under my leadership, resulting in streamlined processes and enhanced customer experiences.Dedication to delivering impactful results that decisively contribute to company growth and success through cutting-edge digital solutions is a hallmark of my approach. My track record demonstrates my expertise in identifying and mitigating risks, developing robust mitigation strategies, and consistently delivering projects on time and within scope.

Dubai, United Arab Emirates

As a Customer Success Manager, I nurtured business relationships throughout the customer lifecycle, ensuring clients achieved maximum ROI. My role involved collaborating with diverse stakeholders and managing accounts to drive awareness, alignment, and customer success. I effectively managed complex escalations, resolved challenging situations, and maintained high customer satisfaction. By accelerating product adoption, I enabled customers to quickly realize the benefits of our offerings. I led initiatives to improve Net Promoter Scores (NPS) and guided challenging customers toward a positive buying state.I managed and maintained a portfolio of strategic and high-value accounts across EMEA, by consistently driving customer success and reinforcing the value of our offerings.

Dubai, United Arab Emirates

As a Regional Support Manager, I oversaw customer issues and activities throughout the Middle East, using Salesforce to manage and track progress. I collaborated with development and product management teams to ensure timely deliverables. I proactively resolved critical issues, minimizing customer disruption, and led a team of Support Engineers, fostering their professional growth. I managed and prioritized product issues, orchestrated release schedules, and maintained client updates. Reviewing KPIs, I extracted actionable insights and contributed to support metrics. I conducted root cause analyses, designed corrective actions, and ensured quality support readiness through cross-functional collaboration with Navis departments. I provided essential support to channel partners deploying NAVIS technology, ensuring successful implementations.

Dubai, United Arab Emirates

As a Customer Success Manager, I nurtured business relationships throughout the customer lifecycle, ensuring clients achieved maximum ROI. My role involved collaborating with diverse stakeholders and managing accounts to drive awareness, alignment, and customer success. I effectively managed complex escalations, resolved challenging situations, and maintained high customer satisfaction. By accelerating product adoption, I enabled customers to quickly realize the benefits of our offerings. I led initiatives to improve Net Promoter Scores (NPS) and guided challenging customers toward a positive buying state.I managed and maintained a portfolio of strategic and high-value accounts across EMEA, by consistently driving customer success and reinforcing the value of our offerings.

Dubai, United Arab Emirates

My prime focus and responsibilities were to manage customers purely from a support perspective. Managing a team, I engaged with customers on support-related activities associated with our TOS product.

Dubai, United Arab Emirates

I relocated to Dubai to head up the Support activities in the Middle East region. As the sole engineer based in the region, I worked on customer submitted product issues.

London, England, United Kingdom

A technical role where I worked on customer submitted product issues.

Slough, England, United Kingdom

Provided practical support and implementation role in all aspects of IT systems at main company sites (HQ, Call Centre, Warehouse – also including remote users). Maintained a register of all company IT assets, software licence and usage; and controlled their issue, maintenance and replacement. Assisted in the determination of systems management strategy and processes including purchase of capital items and provided appropriate input for company’s Management Reports and budget requirements. Developed and established operational procedures for information processing. Worked in collaboration with HR, Facilities & Professional Services to support training of new personnel and further the organisations goals & objectives

London, England, United Kingdom

Solely designed, managed and supported enterprise wide LAN’s located in UK & Greece. As well as resolving all hardware / software issues, continuously sought ways to improve systems for the benefit of the organisation and users. Replaced existing Inmarsat/Telex based vessel communications by managing and implementing cost-effective solutions based on email.

Offered consultancy services on a part time basis in the area of network administration and technical support to end users. Main focus was on shipping companies in maritime industry.

Mba, Engineering Business Managers

M.Eng (Hons), Communication Engineering

Activities and Societies: Member of IEE & IEEEGraduated with Honors