Anil K. work email
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Anil K. personal email
With over 20 years of distinguished experience, I am a forward-thinking leader specializing in customer success management, digital transformation, and strategic account leadership. Throughout my career, I have consistently delivered impactful results in dynamic business landscapes, orchestrating complex initiatives with precision and excellence.In the realm of customer success leadership, I possess a strategic approach to cultivating client relationships, maximizing customer lifetime value, and surpassing expectations. I excel in comprehensively understanding and addressing customer needs, implementing bespoke solutions tailored to their requirements.My proficiency in strategic account management is marked by adeptly overseeing high-value accounts and fostering strategic partnerships with key clients. I am recognized for driving revenue growth through meticulous account planning, value-based selling strategies, and effective cross-selling initiatives. As a collaborative leader, I am adept at aligning diverse teams and stakeholders towards shared business objectives, fostering a culture of innovation and accountability across departments.I leverage analytical acumen to drive informed decision-making, utilizing data-driven insights to optimize business processes. Through rigorous KPI tracking, performance analysis, and continuous improvement initiatives, I drive operational excellence and tangible business outcomes. In the realm of digital transformation, I harness emerging technologies to propel organizational growth and sustain a competitive edge in the market.I can be reached at anilk6@gmail.com
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Business Development ExecutiveTradebeez DmccDubai, Ae
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Business ConsultantAkc Consulting Fzco Sep 2021 - PresentDubai, United Arab Emirates
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Digital Transformation ManagerIdeal Tech Labs Oct 2022 - Jun 2024Dubai, United Arab EmiratesI have led cross-functional teams in strategic planning and executing transformative digital projects throughout my career, fostering collaboration and optimizing operational efficiency. Strategies leveraging digital technologies have been developed and implemented under my leadership, resulting in streamlined processes and enhanced customer experiences.Dedication to delivering impactful results that decisively contribute to company growth and success through cutting-edge digital solutions is a hallmark of my approach. My track record demonstrates my expertise in identifying and mitigating risks, developing robust mitigation strategies, and consistently delivering projects on time and within scope. -
Customer Success ManagerNavis Jul 2021 - Jul 2022Dubai, United Arab EmiratesAs a Customer Success Manager, I nurtured business relationships throughout the customer lifecycle, ensuring clients achieved maximum ROI. My role involved collaborating with diverse stakeholders and managing accounts to drive awareness, alignment, and customer success. I effectively managed complex escalations, resolved challenging situations, and maintained high customer satisfaction. By accelerating product adoption, I enabled customers to quickly realize the benefits of our offerings. I led initiatives to improve Net Promoter Scores (NPS) and guided challenging customers toward a positive buying state.I managed and maintained a portfolio of strategic and high-value accounts across EMEA, by consistently driving customer success and reinforcing the value of our offerings. -
Regional Support Manager (Middle East)Navis Jan 2017 - Jul 2021Dubai, United Arab EmiratesAs a Regional Support Manager, I oversaw customer issues and activities throughout the Middle East, using Salesforce to manage and track progress. I collaborated with development and product management teams to ensure timely deliverables. I proactively resolved critical issues, minimizing customer disruption, and led a team of Support Engineers, fostering their professional growth. I managed and prioritized product issues, orchestrated release schedules, and maintained client updates. Reviewing KPIs, I extracted actionable insights and contributed to support metrics. I conducted root cause analyses, designed corrective actions, and ensured quality support readiness through cross-functional collaboration with Navis departments. I provided essential support to channel partners deploying NAVIS technology, ensuring successful implementations.
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Customer Success Manager (Emea)Navis Sep 2013 - Dec 2016Dubai, United Arab EmiratesAs a Customer Success Manager, I nurtured business relationships throughout the customer lifecycle, ensuring clients achieved maximum ROI. My role involved collaborating with diverse stakeholders and managing accounts to drive awareness, alignment, and customer success. I effectively managed complex escalations, resolved challenging situations, and maintained high customer satisfaction. By accelerating product adoption, I enabled customers to quickly realize the benefits of our offerings. I led initiatives to improve Net Promoter Scores (NPS) and guided challenging customers toward a positive buying state.I managed and maintained a portfolio of strategic and high-value accounts across EMEA, by consistently driving customer success and reinforcing the value of our offerings.
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Support Account Manager, EmeaNavis, Llc Nov 2011 - Aug 2013Dubai, United Arab EmiratesMy prime focus and responsibilities were to manage customers purely from a support perspective. Managing a team, I engaged with customers on support-related activities associated with our TOS product.
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Senior Support Engineer (Based In Dubai, Uae)Navis (Part Of Cargotec Corporation) Jul 2004 - Oct 2011Dubai, United Arab EmiratesI relocated to Dubai to head up the Support activities in the Middle East region. As the sole engineer based in the region, I worked on customer submitted product issues.
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Support Engineer (Based In London,Uk)Navis International Llc May 2001 - Jun 2004London, England, United KingdomA technical role where I worked on customer submitted product issues.
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Mis AdministratorMicros Fidelio Uk Ltd Aug 2000 - May 2001Slough, England, United KingdomProvided practical support and implementation role in all aspects of IT systems at main company sites (HQ, Call Centre, Warehouse – also including remote users). Maintained a register of all company IT assets, software licence and usage; and controlled their issue, maintenance and replacement. Assisted in the determination of systems management strategy and processes including purchase of capital items and provided appropriate input for company’s Management Reports and budget requirements. Developed and established operational procedures for information processing. Worked in collaboration with HR, Facilities & Professional Services to support training of new personnel and further the organisations goals & objectives -
It Systems Administrator / Software DeveloperLomar Shipping Jan 1995 - May 2000London, England, United KingdomSolely designed, managed and supported enterprise wide LAN’s located in UK & Greece. As well as resolving all hardware / software issues, continuously sought ways to improve systems for the benefit of the organisation and users. Replaced existing Inmarsat/Telex based vessel communications by managing and implementing cost-effective solutions based on email. -
It / Network ConsultantShipping Agents In Maritime Industry Jul 1998 - Jan 1999Offered consultancy services on a part time basis in the area of network administration and technical support to end users. Main focus was on shipping companies in maritime industry.
Anil K. Skills
Anil K. Education Details
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Manchester Business SchoolEngineering Business Managers -
Queen Mary And Westfield, University Of LondonCommunication Engineering
Frequently Asked Questions about Anil K.
What company does Anil K. work for?
Anil K. works for Tradebeez Dmcc
What is Anil K.'s role at the current company?
Anil K.'s current role is Business Development Executive.
What is Anil K.'s email address?
Anil K.'s email address is an****@****k21.com
What schools did Anil K. attend?
Anil K. attended Manchester Business School, Queen Mary And Westfield, University Of London.
What skills is Anil K. known for?
Anil K. has skills like Enterprise Software, Management, Integration, Software Project Management, Business Analysis, Business Process, Professional Services, Team Management, Saas, Software Development, Project Management, It Management.
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