Innovative, objective-driven, and people-centric individual with 19+ years of IT experience as a Manager, Senior Enterprise Solution Architect, Product Owner, Functional Consultant, and Business Analyst in Applications design, development, implementing, and delivering large scale Digital Transformation projects with a special focus on Salesforce Service Cloud, Field Service, Knowledge Base, B2B, Oracle ERP/CRM E-Business Suite 11i/12.2.10 and Siebel CRM Applications. 8 end-to-end successful implementations, across the globe (USA, Canada, Europe, South Africa, Australia, New Zealand, China, India).A flexible team player with precision analysis and requirements gathering skills, an excellent grasp of application functionality, and sound documentation, configuration, testing, and training expertise. A sharp customer focussed individual, with the ability to gain the trust of stakeholders and drive projects forward to meet deadlines and achieve targets. Full life cycle experience of implementing Salesforce, Siebel CRMA Oracle eBusiness ERP, and CRM applications. Expertise in various modules of Oracle E-Business suite (CRM) like Sales, Tele-Services, Field Service, Depot Repair, Knowledge Base, Installed Base, iSupport, Service Contracts, and Spares Management. Excellent knowledge of Salesforce Service Cloud, Field Service Lightning Platform, Knowledge Base, B2B, and Mobile Field Service. Strong knowledge of various modules of Oracle ERP like Oracle Order Management, Inventory, Purchasing, BOM, WIP, AR, AP, and Lease and Finance Management Modules.Excellent knowledge of Salesforce integrations with upstream/downstream applications leveraging industry-standard integration patterns, techniques, and tools (Oracle SOA).Architected Integration solutions between Oracle ERP and Siebel CRM using Oracle SOA and PIP.Experience in delivering quality innovative solutions on high-profile projects with multi-million dollar budgets, aggressive deadlines, and complex requirements.Excellent management, organizational, and communication skills. A flexible and proactive approach to working; exceptional team working skills; fast learner; highly motivated and hard-working.Certified Scrum Master and 6x Salesforce Certified, experienced in leading and coaching project teams across all stages of the Project Lifecycle: requirements gathering, AS-IS Study, TO-BE processes, functional gap analysis, application design, configuration, module setup, test script generation, writing training guides, training end users, Cutover, go-live preparation activities.
Listed skills include Oracle E Business Suite, Requirements Analysis, Oracle Applications, Crm, and 24 others.
