Manager, Senior Enterprise Solution Architect
Current• Spearheaded and influenced Senior Leadership to invest in the Salesforce platform as part of a Digital Transformation and Growth Strategy, resulting in a $2.2 million cost reduction over 5 years.• Managed a $3 million implementation project to replace the legacy systems with Salesforce Service Cloud and Field Service Application, coordinated with vendors throughout the project lifecycle, led a team of 6 technical personnel, developed project roadmaps, and saved the company 20% in annual operational costs. • Implemented innovative business process flows for Field Service users, designed mobile checklist solutions mandated by FDA validation, improving Field Service Tech productivity by 23% daily. • Collaborate with business users and stakeholders in requirements gathering, defining end-to-end processes, enterprise architecture, and ensuring that they align with business roadmap and corporate strategy. • Implemented Salesforce B2B to replace manual web store, coordinated and designed integrations with third-party systems for Credit Card Transactions and Tax Calculations, and increased internet sales by 15% in the first three months of operation.• Implemented Salesforce Knowledge, designed the process and approval flow, increasing customer service efficiency and productivity by 10%.• Manage the overall CRM enhancement strategy by effectively evaluating and implementing functionality to meet and exceed end-user requirements.• Delivered End-End Implementation of Oracle 12.1.3 E-Business Suite ERP and CRM Applications across various countries (USA, Canada, Germany, France, Italy, Spain, UK, Denmark, China, Australia, and New Zealand).• Design architectural solutions for integrating Oracle ERP, Siebel CRM, Salesforce, ServiceMax, and Agile with other downstream systems (Sales/Marketing/Manufacturing/SCM, etc.). This involves the usage of Process Integration Pack (PIP) business events, Oracle AIA and SOA.
