Anish Joy Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

Noida, India

-Manage a quality list of candidates sourced through job portals for existing and future requirements from the client.-Sourcing resumes from job portals & recruiting candidates based on the clients' needs.-Involves telephonic screening of the candidate.-Formatting a candidate's resumes and making it client specific.-Reaching out to Account Managers with shortlisted candidates and prepping for interviews.-Completing end to end formalities till the candidate gets successfully placed for the position.-Frequent follow ups with candidates just to touch base and gather feedback about their new job.-Provide any assistance required once they have been hired.

Gurgaon, India

-Primarily focusing on self development, improving standards to meet customer and client needs.-Based on performance, was promoted as a Resident Expert in just 3 months after training and was given an added responsibility of managing a mini group to focus and improve on their scores.-Supervise a team of 3 colleagues and helped improve their scores and reduce their learning curve.-Call monitoring for fellow team mates to judge their call quality standards and provide real time feedback if required.-Maintaining consistency in performance and added value support for the entire team.-Recorded the highest Customer Satisfaction based on scores in year 2015.-Attend to telephone calls from valued card members of American Express.-Infer the card member's immediate needs and also provide assistance pertaining to any latent needs.

Infospace Park, Sec-62, Noida

-Customer Service Associate handling calls pertaining to queries/complaints raised by customers regarding their Credit cards issued to them from Barclays.-NPS Achiever for successive months for the team.-Support and manage the team in the Team Leader's absence.-Frequently generate reports and evaluate performance standards for the team and it's members.-A team player with a can do attitude.

Bachelor Of Business Administration (B.B.A.), Business Administration, Management And Operations

Activities and Societies: Enviro Club, Outreach Programmes for Women Empowerment Bachelor's in Business Administraton

Commerce

Activities and Societies: Member of Xaverian English Literary Society