Anita Erickson Email & Phone Number

United States

Minnesota, United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Minneapolis, Minnesota

Burnsville, Mn

 Train end-users on Fund Accounting Software Assist clients with application support questions and difficulties Create and update user documentation Responsible for design and implementation of enhancements (team extensively with programmer) Help end-users define product enhancements and priority status Schedule installation of software enhancements Develop custom reports and perform system management

Greater Minneapolis-St. Paul Area

 Formulate Plans to Take the Business Forward while Reporting to the President Teamed with the President to become ISO17025 Accredited through A2LA Designed, Developed and Maintain Inventory Access Database Assisting with Training and Management of Office Support Staff Improve the Operational Systems, Process and Policies Played a Significant Role in Long Term Planning Manage and Increase the Effectiveness and Efficiency of Marketing, IT Solutions and Finance through Coordination and Communication between Laboratory and Business Functions Create and Maintain Website – Including Forms and Links Designed, Installed and Maintain Network with Windows 2012 Server Oversee and Manage Several Aspects of the Business Including Technology Improvements, Marketing and Consumer Service Track orders to ensure fulfillment, review planned orders, and recommend processes for future orders Secure competitive pricing on inventory and materials Develop relationships with vendors & work with laboratory director to establish operations requirements Review orders and evaluate availability, lead times, and laboratory process needs Purchasing of Laboratory and Office Equipment

Mounds View, Mn

Special Projects Coordinator July 2005 to September 2011 Administrate and Maintain ActiveNet (recreational software) Train end-users on ActiveNet. Create and Maintain Instructional Documentation Various Interim Program Director duties. Summer Programming planning and implantation. Directly assist Program Director with various projects.Event Center Coordinator July 2005 to November 2006 All event planning, including showings, bookings and hosting. Schedule and supervise setup, tear down and cleaning of the event center.Front Desk Supervisor May 2003 to 2011 Supervise the Mounds View Community Center in accordance with the rules and polices set by the City of Mounds View and the YMCA. Answer phones, take registrations, collect daily usage fees, set up and take down equipment. Open and Close Community Center, distribute and collect keys for park building rentals and give access to event center guests. Collect designated fees from program participants, daily guests and room rentals. Customer service.

 Administrate and support various systems: Novell 3.02, Citrix Winframe, NT, Windows 95 / 98, Office97, Exchange and Microsoft Proxy 2.0, Aduix (voicemail system), Intuity (phone system), TAM (Applied Systems – Insurance Application), Message Manager (PC faxing Software) and Security System. Create and Maintain Technical Documentation PC Moves, Installs and Updates Printer setup, maintenance and troubleshooting (local and network) Manage, Install and Update Non-standard Software Applications Assist users with “How Do I?” questions and Technical problems Setup new users with user id’s (Novell, NT, Tam Exchange, Winframe, Phones, Security Cards), PC Setup and training on systems Manage and Restore Tape Backup for Novell, SNAP and NT Develop and Maintain Hardware and Software Inventory Records, Call Tracking Database and User Documentation

Golden Valley, Mn

 Train end-users on Property Data System Application Assist clients with application support questions and difficulties Create and update user documentation for various HP3000 Utilities Responsible for design and implementation of enhancements (team extensively with programmer) Help end-users define product enhancements and priority status Schedule installation of software enhancements Develop custom reports and perform system management

Senior Client Service Analyst 1997 to 1998 Interim leadership duties included instructing, training and coordinating new help desk employees Developed training materials and implemented processes Resolved incoming trouble calls, or escalated problem to proper support personnel Supported various microcomputer related issues including Saberwin (Windows 3.x) and Windows 95, Microsoft Office Suite, and Novell 3.x administration Assisted users with HP 3000 issues such as spooling printers, resetting passwords Supported proprietary applications used by the sales department. Trained second level support on Sales Automation applicationsSenior Contract Systems Administration 1994 to 1997 Approved sales orders before releasing to Purchasing Department Performed job costing and auditing of customer orders Received and approved legal documentation Coordinated communication between the field and corporate headquarters Trained employees on Sales Automation applications Developed training materials for Sales Automation software

Bachelor'S Degree, Home Economics In Business – Focus In Interior Design

Cosmetology, Cosmetology, Barber/Styling, And Nail Instructor, A

Education record